Community Forum

X1 dvr box keeps rebooting / power on and off

Highlighted
New Poster

X1 dvr box keeps rebooting / power on and off

Got a brand new DVR. Installed was working, but when I got up this morning to try to turn it on it was just making a humming noise. Finally got it to start working and now it is cycling on boot, then powers off, then starts back up then, and then powers off. And endless cycle of misery

Highlighted
Diamond Problem Solver

Re: X1 dvr box keeps rebooting / power on and off

Swap it out, let us know if you need assistance with that

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Bronze Problem Solver

Re: X1 dvr box keeps rebooting / power on and off

Hello Jafo1936 -- Thanks for reaching out on the Forums. I can assist you with this if you would like. As mentioned, the box may need to be swapped out, I can help you with this. Please send me a private message verifying your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!