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X1 box stuck on Welcome

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New Poster

X1 box stuck on Welcome

I just changed out my X1 box and the new one is stuck on the welcome connecting to your entertainment experience. I’ve rebooted, unplugged, checked connections, any other advice?
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Expert

Re: X1 box stuck on Welcome

Did you call the phone number supplied with the kit to "activate" the box?

 

Sometimes using the Internet site can fail.


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