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X1 Technical Issues

Diamond Problem Solver

Re: X1 Technical Issues - Hours of Blue Screen during X1 Update

Swap it out, it’s a software fail, it’s toast.

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Silver Problem Solver

Re: X1 Technical Issues - Hours of Blue Screen during X1 Update


@PPNSteve wrote:

I recently got a new X1 DVR box.. recently I got this message on the screen, I will describe it so maybe someone will understand what I am talking about:

There is a grey header box with the words "Pace ABL V1.17"

Below the screen is blue with the words

Preparing your box for new software...Please wait.  Your box may automatically reset after this process

DOCSIS status: phy syhcnronization...ok

DOCSIS status: topology resolution in progress...done

DOCSIS status: us parameteres acquisition...ok

DOCSIS status: ranging in progress...done

DOCSIS status: time of day establishment...ok

DOCSIS status: config file download...done

DOCSIS status: registration in progress

DOCSIS status: operational...ok

 

now this screen stays up for hours upon hours with nothing happening.. of course nothing works while its doing this..


Did you try pulling the power and plugging it back in?

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Contributor

Re: X1 Technical Issues - Hours of Blue Screen during X1 Update


@RobertWy wrote:

@PPNSteve wrote:

I recently got a new X1 DVR box.. recently I got this message on the screen, I will describe it so maybe someone will understand what I am talking about:

There is a grey header box with the words "Pace ABL V1.17"

Below the screen is blue with the words

Preparing your box for new software...Please wait.  Your box may automatically reset after this process

DOCSIS status: phy syhcnronization...ok

DOCSIS status: topology resolution in progress...done

DOCSIS status: us parameteres acquisition...ok

DOCSIS status: ranging in progress...done

DOCSIS status: time of day establishment...ok

DOCSIS status: config file download...done

DOCSIS status: registration in progress

DOCSIS status: operational...ok

 

now this screen stays up for hours upon hours with nothing happening.. of course nothing works while its doing this..


Did you try pulling the power and plugging it back in?



Yup, and forced resets, etc..  nothing works except waiting til it decides to actually download something (that itself takes 2-3 hours) and then it might not even work, rinse, repeat.

Contributor

Re: X1 Technical Issues - Hours of Blue Screen during X1 Update


@CCAndrew wrote:
Swap it out, it’s a software fail, it’s toast.


tech will be out today, will update on status as it happens

New Poster

Re: X1 Technical Issues

Make sure limit number of splitter and keep same line of x1 box and small box with just one splitter between them
New Poster

Re: X1 Technical Issues - Hours of Blue Screen during X1 Update

Pulling the power cord and trying to reboot will get you no where. You need a tech to bring you a new box.
New Poster

Re: X1 Technical Issues

Splitters and lines to other boxes have nothing to do with it.
Frequent Visitor

Re: X1 Technical Issues

Good morning I'm a X1 platform subscriber I agree recently had a little like the last year I've had a problem with one particular application x one game platform now I keep getting toll different ideas of what what this is happened why this is happening now I'm not getting no real true answers I think somebody's trying to cover something up the area code I get a 04277 and they said that gets tied into what's called supposedly initial outage I've already did research on that I've been in touch with the people from play works nothing seems to be getting done and I want to know does anybody has had any type of issues like this trying to launch the game application the game tree TV transgaming court all the clay works game application where won't load please give me your input
Highlighted
Official Employee

Re: X1 Technical Issues

firefox007, what service issues are you experiencing exactly? Are you having issues with a gaming server? 


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Frequent Visitor

Re: X1 Technical Issues

well I get to the game app the opening of the game app and the title screen and there are three dots the system is attempting to load the game but it doesn't go no further it only gives me an error code 04277 since been in touch with one of the technical people over at playworks they said something about this had to do with the national outage I really don't believe that because honestly I mean not everybody in the entire country is having this exact problem but I have had I've tried every technical trick in the book to get this thing up and running and it still doesn't but yet say people in the same area code and zip code are able to access it so it's basically a geographical issue but no one's giving me no answers and XFinity will not tell me whether or not they knew actually they they did they did tell me they were saying they didn't know about no7 line earlier this year
Official Employee

Re: X1 Technical Issues

Got it, thanks for that error code. I am able to see the games from Play Work. What are the names of the games you're having trouble with? Are they in the free games folder? 

 

Ken


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Frequent Visitor

Re: X1 Technical Issues

All of the games on the free game application on the X1 they do not work if you try that if I try to access from single lie I get nothing but black screen no audio no video no data is being pumped through no error code the only place to get the I get the error code is on the main game hub which is that one block on the featured in the featured apps on the X1
Official Employee

Re: X1 Technical Issues

Got it. I just tried a few games on two different boxes and I didn't get an error. Let's check your box out to make sure there aren't issues there. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


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Frequent Visitor

Re: X1 Technical Issues

Martin <EDITED>