Community Forum

X1 Technical Issues

Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

@tctc wrote:

@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


And seriously, as a person who has had similar issues in the past, you are the perfect person to provide context for me.

 

So please, can you answer my original questions so that I know what my experience actually should be?

 

That will help me with both Comcast and the local commisions, which I will research and contact tomorrow.

 

1. What should the lag be changing channels? My Arris DVR changes channels in roughly 1 to 1.5 seconds which I considering to be fantastic considering the X1 guide is cloud based.

2. Should I expect 0 control errors? Impossible to answer unless we know everything about your AV gear and how it is connected. I have absolutely no control errors but it was a battle at first. However it should be noted I do not use the X1 remotes. They are far too limited. Most X1 "control errors" can be eliminated by RF Pairing the remote to the box. If that doesn't help the only remaining solution is fixing your signal issues.

3. Should I never expect to "resume" a recording at the beginnig when I've already watched to the 2 minute warning of the first half? It's never happened to me... But my X1 signal levels are well within spec.

TCTC did you ever learn how to check your own X1 signal levels? Did you ever post the results? I clearly recall a Comcast employee telling you your signal levels were out of spec....

 

 


 


Thanks for the replies, I appreciate it.

 

1 That level of response would be wonderful.

2 I don't believe I have a remote or configuration issue, I use the Comcast remote, and no AV gear, just HDMI to a 60" relatively new Panasonic TV.   Based on the number of boxes and various remotes I've had I'm pretty sure it's a signal issue.

3  Happens way less frequently in the last few weeks, so there may have been some issue with the Xi2.  I also no longer have the ghost delete issue that had been going on for several months.

 

I have posted my signals multiple times.  And there are most definitely times my levels are out of spec, but invariably when a tech shows up to my house everything is Green and they have no idea what to do.

 

I would guess that out of 15 different people that have come to my house, about 12 said hello and then asked me what issues I'm having.   And I started the whole process of describing my issues over again...

 

I have had a tech remove my amplifier, I had another one say that was wrong and put it back on. I had a tech at some point remove my MoCa filter and had a supervisore and 2 techs at my house at the same time not notice that it wasn't there until I mentioned that things looked different to me.  I have had a tech show up and tell me he was there to "add my additional outlet"??  A superviser sent a tech out to re-run/home run one of my sections of cable, the tech decided when he got there that that wouldn't help anything, so he didn't do it, checked my signals and left.  I had another tech come a few days later to finally re-run the cable, but when he showed up he had no idea why he was there.  The tech that was sent to swap out my Xi2 with another main DVR said he couldn't do that, it's not allowed, I waited while he called in to confirm that that was in fact why he was sent there.  

 

Each time there is supposed to be someone in Tier 2 or higher investigating my network/line issues, as they can see there is an issue, they can see my error message history, and they can see my signal levels.  Each time they say they have to send a tech.   I ask what for, what specifically is the tech going to do, they say they have to send a tech and they will continue to investigate the errors on the back end.  Higher Tier techs say they will use tools that the level 1 techs don't have.  Each time I follow up to see what they have discovered (because they do not call me back) and my ticket has been closed, even though I was never contacted and seemingly nothing had been done.  That has happened at least 6 times.

The latest contact with Advanced Repair Corporate Relations has been most helpful, contacted local supervisor, got a network tech to actually show up, etc., but no resolution yet.

 

Along the way every tech and phone rep has been super nice and tried to be very helpfu (except the one guy who was sleepy and just wanted to leave), and many of them have been 100% sure they knew what my problem was and that after this one last tech visit it would be fixed.  Unfortunately that has not been the case.

Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...


What advice did I ignore?  And what was obvious?   20 tech visits and maybe 40 phone calls and Comcast couldn't figure out my issue and I was supposed to.    Really?

 

I work in tech and have provided many insights into my issue that have definitely sped things along. By tracking and reporting issues accurately, including pictures, video, and error messages, as well as relaying what previous techs have said, since Comcast seems incapable of that process.

 

But I haven't messed with any of the equipment.  How, specifically, am I getting in the way?  What have I stopped Comcast from doing that would have fixed the issue?    I could see if I was hacking the box or installing of mods, or doing my own wiring, or buying my own MoCa or amps.  But I haven't done anything that should get in the way of the progress of Comcast. 

 

You're not making any sense.   Other than contacting the local cable commission, which I will do...

 

Most Valued Poster

Re: X1 Technical Issues

Something I just noticed. Can i not use the x1 remote app on my iphone to control my xid boxes? Only my xg1 and xg2 are showing up as controllable boxes. I used to be able to control my rng150s.

Expert

Re: Ongoing Technical Issues


@tctc wrote:

 

 


I did some counting of dots on many channel changes bot SD and HD. found no difference between SD/HD. the up channel button near-instantly displays current channel icon changing to the new channel's icon in about one of the 3 dots blinking time. then video goes black and audio begins on new chan for 2-3 dots then video audo begins. I did a couple of rough 'time' counts and it seems to me the change happens in about 1 1/2 seconds total. (very unscientific on my end).



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Expert

Re: Ongoing Technical Issues

re:  http://forums.xfinity.com/t5/X1/unable-to-record-8hr-program-onX1-DVR/m-p/2824999#M117346 

 

is there a DVR limitation on time length or is the current 7 hour limit adjustable? Some events in sports appear to be 8-9 hours long and when selected to record only record one hour.



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Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.

Diamond Problem Solver

Re: Ongoing Technical Issues


lightstorm22 wrote:

 


So my posts get deleted for "baiting", but not this? Gimme a break.

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


In each post in the top right corner is an "options" drop down menu and in that is a Report option for offensive posts or posts that don't follow the guidelines. That post you referred to above was reported but it is up to a Moderator to remove. I have nothing to do with removal. 


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Regular Contributor

Re: Ongoing Technical Issues


@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


#1 reason for staying is that Comcast has a monoply on cable internet, which is by far faster than any other option.

When I first switched to X1 I had internet issues for about a month until they got things dialed in.

Lately my internet has been "dropping" a few times a month, but never for long and a modem reset will fix it.

Prior to that I rarely had issues.  And I have always had some of the fastest speeds, based on some of the online test sites.

 

X1 also has great potential.  I believe it was rolled out way before it was ready, and I don't think the cloud should be part of the equation between the remote and the DVR box.  But I understand that will be the future, it's just not here yet, epecially at my house.

 

I had maybe a couple small issues/outages a year with the prior comcast cable tv platform and DVR, generally a much smoother experience, and still more DVR control functionality than is currently available on X1.

 

The other reason I've been staying is that I keep reading that other folks actually have a better experience, and I keep being told that they've "found the issue", so I continue to be hopeful that it will actually be fixed.  Because if I had the "perfect" experience of Rick or brandonbob, I think X1 would probably be much better than the satellite options.

Diamond Problem Solver

Re: Ongoing Technical Issues


@tctc wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


#1 reason for staying is that Comcast has a monoply on cable internet, which is by far faster than any other option.

When I first switched to X1 I had internet issues for about a month until they got things dialed in.

Lately my internet has been "dropping" a few times a month, but never for long and a modem reset will fix it.

Prior to that I rarely had issues.  And I have always had some of the fastest speeds, based on some of the online test sites.

 

X1 also has great potential.  I believe it was rolled out way before it was ready, and I don't think the cloud should be part of the equation between the remote and the DVR box.  But I understand that will be the future, it's just not here yet, epecially at my house.

 

I had maybe a couple small issues/outages a year with the prior comcast cable tv platform and DVR, generally a much smoother experience, and still more DVR control functionality than is currently available on X1.

 

The other reason I've been staying is that I keep reading that other folks actually have a better experience, and I keep being told that they've "found the issue", so I continue to be hopeful that it will actually be fixed.  Because if I had the "perfect" experience of Rick or brandonbob, I think X1 would probably be much better than the satellite options.


Tim, I've looked at everything that I have access to remotely and there isn't anything there that should cause X1 errors. Not saying there aren't errors because I can see that there were, on what box, the time and the error code. Just not the reason. Signals are perfect on everything. Unfortunately, no direct neighbors have the service to compare either ( some down the street). I sent firmware updates to the dvr but I doubt that's the cause. 

 

For the internet, I would swap the gateway out for a TG1682, it's the newest gateway.


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Regular Contributor

Re: Ongoing Technical Issues


@CCAndrew wrote:

@tctc wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


#1 reason for staying is that Comcast has a monoply on cable internet, which is by far faster than any other option.

When I first switched to X1 I had internet issues for about a month until they got things dialed in.

Lately my internet has been "dropping" a few times a month, but never for long and a modem reset will fix it.

Prior to that I rarely had issues.  And I have always had some of the fastest speeds, based on some of the online test sites.

 

X1 also has great potential.  I believe it was rolled out way before it was ready, and I don't think the cloud should be part of the equation between the remote and the DVR box.  But I understand that will be the future, it's just not here yet, epecially at my house.

 

I had maybe a couple small issues/outages a year with the prior comcast cable tv platform and DVR, generally a much smoother experience, and still more DVR control functionality than is currently available on X1.

 

The other reason I've been staying is that I keep reading that other folks actually have a better experience, and I keep being told that they've "found the issue", so I continue to be hopeful that it will actually be fixed.  Because if I had the "perfect" experience of Rick or brandonbob, I think X1 would probably be much better than the satellite options.


Tim, I've looked at everything that I have access to remotely and there isn't anything there that should cause X1 errors. Not saying there aren't errors because I can see that there were, on what box, the time and the error code. Just not the reason. Signals are perfect on everything. Unfortunately, no direct neighbors have the service to compare either ( some down the street). I sent firmware updates to the dvr but I doubt that's the cause. 

 

For the internet, I would swap the gateway out for a TG1682, it's the newest gateway.


Thanks for looking at it Andrew.

 

I assume this was already thought of, but is it possible to see a history of what the signal was like at the times of the error messages?   Then we could know if in fact it's an intermittent signal issue that is causing the errors?

 

 

It's pretty much the story I've been getting all along, and the reason getting a tech out has been generally useless, but when I call that's the suggested solution, since it's SOP.  Then they arrive and see perfect signals and don't have any idea what to do.

 

Can I just ask for a swap to the TG1682?

 

Gold Problem Solver

Re: Ongoing Technical Issues


@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. Let's clear the air on this one. I am not an expert on QAM or DOCSIS. I have never professed to be an expert on these technologies. I am aware that others posting in this forum know more about the core technologies than I do. HOWEVER I have a vast amount of experience designing, selling, installing and troubleshooting audio/video gear. It is a different science and I am sorry to say this but only a handful of people posting in this forum know as much about this as I do. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here. I believe my background, my experience and the AV gear I currently own qualifies me to comment on the issues I choose to comment on. I try not to comment on issues I do not have personal experience with (which is one of the reasons I have issues with some of Rustyben's input to this forum).


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience You have a point but the MoCA filter has been discussed in this forum COUNTLESS times. The information exists and is easy to find. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.

Please understand, I wish tctc was having better experience with X1. My X1 service has been nearly flawless for over three years so it can and does happen. If I have learned anything about X1 over the three years I have had it and the 11,000 posts I have made in this forum, signal levels are the "holy grail" of reliable X1 service.

There is another way to look at this. The main reason I have been "critical" of tctc is how quick he/she is to point the finger at Comcast. According to tctc, all of his/her issues are global Comcast issues that require a nation wide update to fix. That is ridiculous. I am guessing at this but Comcast probably now has over 10 million X1 boxes in service. If tctc's issues were systematic then hundreds if not thousands more people would be complaining about the same issues.

This may be common knowledge but tctc's issues are isolated to his/her individual installation. So tctc needs to focus on his/her own installation.

I am aware that some people participating in this forum do not care for my "style". I can be very blunt and direct.  Also, I do not believe in people being lazy or non-resourceful. Countless questions about X1 service are being asked repeatedly in this forum that can be answered by a simple Google search. Comcast has done a great job of placing X1 help documents at the very top of a Google search.

I believe in the concept of "if you do what you have always done, you will get what you have always got". All I am trying to do here is the get tctc to think outside of any conventional "boxes" that he/she might have and hopefully find a solution.

X1 cable TV service can and does work reliably. Myself and millions of others can attest to that.


 

Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. Let's clear the air on this one. I am not an expert on QAM or DOCSIS. I have never professed to be an expert on these technologies. I am aware that others posting in this forum know more about the core technologies than I do. HOWEVER I have a vast amount of experience designing, selling, installing and troubleshooting audio/video gear. It is a different science and I am sorry to say this but only a handful of people posting in this forum know as much about this as I do. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here. I believe my background, my experience and the AV gear I currently own qualifies me to comment on the issues I choose to comment on. I try not to comment on issues I do not have personal experience with (which is one of the reasons I have issues with some of Rustyben's input to this forum).

 

This whole reply was very civil, sincerely, and I will attempt to do the same.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience You have a point but the MoCA filter has been discussed in this forum COUNTLESS times. The information exists and is easy to find. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.

Understood, but it's a concept that 99.9% of customers will never even know about. A Tier 2 support tech once told me I was the first person he ever spoke to that knew what MoCA even was. I had the same experience as tctc, where a contractor failed to install a MoCA filter, only for a subsequent tech to notice and put one in. We shouldn't blame tctc or any customer for not knowing they need a MoCA filter or not, where it goes, what it's for. It is Comcast's job to ensure a proper install and for any contractor or technician to never leave a house without certifying all services are active, within spec, and working to the customer's satisfaction.

 

Please understand, I wish tctc was having better experience with X1. My X1 service has been nearly flawless for over three years so it can and does happen. If I have learned anything about X1 over the three years I have had it and the 11,000 posts I have made in this forum, signal levels are the "holy grail" of reliable X1 service.

 

Here is my criticism about this statement. You admit to not being an expert on QAM or DOCSIS, but repeatedly attest to signal levels being the holy grail of reliable service. The irony is that those signal levels you refer to are specifically for Video and DOCSIS RF channels. Now here is the part where I agree with you. Yes, proper signal levels are absolutely critical to a good experience, and should always be the first thing addressed. However, they are not the only thing that can affect service. You could have great service with your levels out of spec and you could have poor service with your levels in spec (see: tctc). There are levels you may not see from your box, like upstream SNR (any SNR you see is probably for downstream), or problems like Comcast potentially combining nodes creating upstream noise funneling, or the levels of an entirely different customer on your node that can affect the fidelity of the carrier for everyone, like upstream power exceeding the maximum transmit power spec for DOCSIS 3.0 modems (embedded in the X1 set-top box) as high as 61 dBmV with extended transmit power support, or microreflections, or a high percent of uncorrectable errors that are not always correlated to bad levels, or CMTS/CCAP software bugs, or X1 firmware bugs, a very underrated one in my opinion. Again, all I'm saying is that yes levels are definitely the first thing, they're just not the only thing.


There is another way to look at this. The main reason I have been "critical" of tctc is how quick he/she is to point the finger at Comcast. According to tctc, all of his/her issues are global Comcast issues that require a nation wide update to fix. That is ridiculous. I am guessing at this but Comcast probably now has over 10 million X1 boxes in service. If tctc's issues were systematic then hundreds if not thousands more people would be complaining about the same issues.

 

This may be common knowledge but tctc's issues are isolated to his/her individual installation. So tctc needs to focus on his/her own installation.

 

I personally did not get the impression from tctc that they are global issues. He just seemed to be eliciting feedback from other customers. He does think the issue is outside his home, but I'm not sure how we can blame him. If we are to take him at his word, he has lost hours and days of his life on phone calls and at home with technicians trying to get his issues resolved. He has had a tech out almost once every month, but we want him to do more? I don't know what a cable commission is, maybe some local regulatory agency in some places, that I guess he can contact. I just don't think it's right to put the burden on him or any customer for having bad service. There is no one other than Comcast that he can point his finger at. Assuming he has not trashed his own home wiring, which I believe he said he has never touched, then he is not responsible for any of the issues he has. I also don't think we can gauge from the forums alone how many people are complaining. As Comcast is one of the most hated companies on planet Earth, I do think the complaints are out there. Like I have said before, I am happy with my service and I support the Cable industry since I work in it, but if my service is bad, I'm certainly not going to blame myself for it.

 

I am aware that some people participating in this forum do not care for my "style". I can be very blunt and direct.  Also, I do not believe in people being lazy or non-resourceful. Countless questions about X1 service are being asked repeatedly in this forum that can be answered by a simple Google search. Comcast has done a great job of placing X1 help documents at the very top of a Google search.

 

Yes, you can be direct. It could also be interpreted as condescending, and maybe that's something you can work on. I won't lie though, I'm probably often the same myself.


I believe in the concept of "if you do what you have always done, you will get what you have always got". All I am trying to do here is the get tctc to think outside of any conventional "boxes" that he/she might have and hopefully find a solution.

X1 cable TV service can and does work reliably. Myself and millions of others can attest to that.

 

It definitely can, but please try to understand it also is not for many tens of thousands of others, if not much more.


 


 

Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. Let's clear the air on this one. I am not an expert on QAM or DOCSIS. I have never professed to be an expert on these technologies. I am aware that others posting in this forum know more about the core technologies than I do. HOWEVER I have a vast amount of experience designing, selling, installing and troubleshooting audio/video gear. It is a different science and I am sorry to say this but only a handful of people posting in this forum know as much about this as I do. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here. I believe my background, my experience and the AV gear I currently own qualifies me to comment on the issues I choose to comment on. I try not to comment on issues I do not have personal experience with (which is one of the reasons I have issues with some of Rustyben's input to this forum).


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience You have a point but the MoCA filter has been discussed in this forum COUNTLESS times. The information exists and is easy to find. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.

Please understand, I wish tctc was having better experience with X1. My X1 service has been nearly flawless for over three years so it can and does happen. If I have learned anything about X1 over the three years I have had it and the 11,000 posts I have made in this forum, signal levels are the "holy grail" of reliable X1 service.

There is another way to look at this. The main reason I have been "critical" of tctc is how quick he/she is to point the finger at Comcast. According to tctc, all of his/her issues are global Comcast issues that require a nation wide update to fix. That is ridiculous. I am guessing at this but Comcast probably now has over 10 million X1 boxes in service. If tctc's issues were systematic then hundreds if not thousands more people would be complaining about the same issues.

This may be common knowledge but tctc's issues are isolated to his/her individual installation. So tctc needs to focus on his/her own installation.

I am aware that some people participating in this forum do not care for my "style". I can be very blunt and direct.  Also, I do not believe in people being lazy or non-resourceful. Countless questions about X1 service are being asked repeatedly in this forum that can be answered by a simple Google search. Comcast has done a great job of placing X1 help documents at the very top of a Google search.

I believe in the concept of "if you do what you have always done, you will get what you have always got". All I am trying to do here is the get tctc to think outside of any conventional "boxes" that he/she might have and hopefully find a solution.

X1 cable TV service can and does work reliably. Myself and millions of others can attest to that.


 


That's a completely ridiculous response.

I asked for input from everyone so that I would know what my experience should be.

And to verify that I wasn't trying to get something fixed that was already working as expected.

I never mentioned anything about the "global" fix you're talking about.

 

I've specifically stated I think it's an issue with my neighborhood.  

 

Yes, there are many platform wide issues that I think are very JV, very weak UI, rolling out improperly tested updates, and certainly nowhere near "the future of awesome".  But I am certainly not alone in those thoughts.

And none of those have anything to do with the post that you responded to.

 

You have posted nothing that would suggest anything that might technically fix my issue.  If I'm ignoring all the obvious signs, what is the solution?

 

And I don't mean getting the cable commision involved.  What should I be telling the Comcast rep/tech/or line tech to do to fix my issue?

Since they don't know, and I don't know, but you clearly know...

Expert

Re: X1 Technical Issues


@adammusic22 wrote:

Something I just noticed. Can i not use the x1 remote app on my iphone to control my xid boxes? Only my xg1 and xg2 are showing up as controllable boxes. I used to be able to control my rng150s.


using the xfinity My Account app, under the TV tab does all your x1 equipment show up? If not, but the set top boxes are working, there may be a server database entry that is off, but easily fixable. watching for your answer.



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Gold Problem Solver

Re: Ongoing Technical Issues

Agree to disagree on most of what you just said. However my issues were not fixed until I involved the local cable commission which forced Comcast to send out "line crews" who finally found the problems in my neighborhood. The process took roughly six months but they finally found the problems.
New Poster

Re: X1 Technical Issues

Hello,

 

Each morning when I wake up, I have to do a power reset on both my modem/router and cable box to get the TV to work. The wi-fi is always working great consistently, but every morning when I turn on the TV I get the same "There's something wrong with your connection" message and the error code RDK-03004.

 

After turning all the power off and onk, it works fine, but I don't want to do that every morning, help!

Silver Problem Solver

Re: X1 Technical Issues

I have found recently that a call to Comcast customer service has been better at resolving issues.  That would be the first thing I would do if I were getting that error.

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Expert

Re: X1 Technical Issues


@mrmojorisin12 wrote:

Hello,

 

Each morning when I wake up, I have to do a power reset on both my modem/router and cable box to get the TV to work. The wi-fi is always working great consistently, but every morning when I turn on the TV I get the same "There's something wrong with your connection" message and the error code RDK-03004.

 

After turning all the power off and onk, it works fine, but I don't want to do that every morning, help!


As a first step, ensure that all of your connections are tight on all wallplates, boxes and on all splitters being used in the residence.  If the error still returns, take Robert's advice and call into Comcast at 1-800-266-2278 or 1-800-934-6489 and request a TECH be dispatched onsite to evaluate and make the necessary repairs to your infrastructure.  This type of fix cannot be done remotely.



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New Poster

Re: error RDK-03003

I can not get my X1 to stay on.

Contributor

Re: X1 Technical Issues

I can use the apps, but none of my equipment shows up on the website on my laptop.  Shouldn't I be able to control my DVR from my laptop?

Expert

Re: X1 Technical Issues


@driveway2 wrote:

I can use the apps, but none of my equipment shows up on the website on my laptop.  Shouldn't I be able to control my DVR from my laptop?


You posted in the X1 forum so this answer is for X1 equipment. By control do you mean set up recordings and play back online? If so you can do that in home or outside of your home. Note you can only play recordings that have finished recording if outside the home. 

 

If you mean 'change the channel' when you say control my DVR you will have to use a smart device (apple or android at this time) and the xFinity X1 Remote (basically a phone version of your remote control). You also can use the xFinity TV Remote to select and play back recordings on your home X1 equipment, change the channel being watched live, and more.



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Expert

Re: error RDK-03003


@geojoyce wrote:

I can not get my X1 to stay on.


What error codes are you receiving?



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New Poster

Re: error RDK-03003

no signal.  i developed this while trying to set up a smart tv

New Poster

Re: X1 Technical Issues

Hi
I just transferred service to a new address and all my recordings on my x1 box are gone. I was given a new account number and tier 2 tech said I need to merge my old account and current account to get all my cloud recordings. But nothing happened.
Is there a way I can get my recordings back? All same devices are still in use from old house.
Frequent Visitor

Re: X1 Auto Record causes other problems

This is a strange problem, but I'm virtually positive of the cause and affect relationship in this case.

 

I have a system with one X1 DVR. I have it setup to Auto Record GSW basketball games. These games are broadcast on channel 450, which I don't receive and channel 720, which I do receive. When I check the future recordings list, it shows the games setup to be recorded on channel 450 only. When I check the guide, the game on both channels shows it will be recorded.

 

If I delete the future game recording on channel 450, the DVR still records the game on channel 720, even though a future recording on this channel is never listed. The problem is that this recording looks like a low bit rate MPEG-2 video. There is tons of noise around any of the players or anything else with motion. In addition it is very difficult to FFW or RWD through the game. The DVR responds very slowly and irregularly. I'm positive that this isn't a broadcast problem because if I catch the game while it is still on in the guide, I can select to watch it from live On Demand and it looks completely normal.  

 

If I don't delete the future recording on channel 450, the same problems occur with the recording.

 

If channel 450 doesn't broadcast the game, there is never any problem with the recording on channel 720.

 

No other channels ever have any problems with video quality when recorded.

 

 

Silver Problem Solver

Re: X1 Technical Issues


@Ehwang67 wrote:
Hi
I just transferred service to a new address and all my recordings on my x1 box are gone. I was given a new account number and tier 2 tech said I need to merge my old account and current account to get all my cloud recordings. But nothing happened.
Is there a way I can get my recordings back? All same devices are still in use from old house.

It sounds like you need to call Comcast and ask to speak to Tech Support.  It seems to me you have a pretty unique issue.

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Frequent Visitor

Re: X1 Auto Record causes other problems

After talking to a Comcast representative today, I have some more information.

 

From his end, he could see that the basketball game was scheduled to be recorded on two different channels at the same time, even though I could only see that it was going to be recorded on one channel (450).

 

Apparently the X1 does not see the 82+ GSW games as a series event. So when you setup to record them, there is no option to select which channels to record on. There is only an SD/HD switch. If it saw NBA basketball games as series events, then this problem would be easily solveable.

 

Apparently the X1 looks for the game first on channel 450, which is NBA League Pass, then on channels above this. This is backwards. The vast, vast majority of people recording NBA games do not have League Pass. It should be looking on this channel last.

 

He had no explanation as to why this problem was causing the recording quality to become poor.

 

The really comical thing is that the X1 sees the pre and post game shows as series events and therefore records them correctly as you can specify which channel to record on. The instant the game starts, the video quality drops massively.

 

He said that he would add this problem to their trending (not a word) list. He couldn't give me any idea if or when it would be fixed. The only workaround at this point is to manually record all of the games.

 

It was the most productive tech support phone call I've ever had with Comcast. The last time I called in to remove a service, things went equally smoothly. These two events are almost enough to make me think that there is a pattern developingSmiley Happy

Regular Contributor

Re: X1 Technical Issues

So, this issue has happened about 5 times over the last week - since receiving the latest update (1.1.69.08  12/13/2016). 

 

Our X1 Picture will suddenly Freeze when we try to switch channels or click on FFWD/BKWD/SKIP .. The Sound will continue to Play on whatever channel we were on, but the picture is just plain stuck. Pressing the Power off (Blue) button doe not fix this - it only comes back to the frozen picture with sound. We have to Unplug the Box every time.

 

I reported this in the "X1 Latest Features" thread, but the issue got lost in the thread. So I am reporting it HERE. This is truly a BUG - we have never seen ths issue in the 3 months running this X1. Very annoying. Oh, and before anyone asks or suggests this, our Signal Strength is SOLIDLY STRONG. We only have one box, an X1. No splices or junctions in our connection.

 

 

Expert

Re: X1 Technical Issues


@Cody21 wrote:

So, this issue has happened about 5 times over the last week - since receiving the latest update (1.1.69.08  12/13/2016). 

 

Our X1 Picture will suddenly Freeze when we try to switch channels or click on FFWD/BKWD/SKIP .. The Sound will continue to Play on whatever channel we were on, but the picture is just plain stuck. Pressing the Power off (Blue) button doe not fix this - it only comes back to the frozen picture with sound. We have to Unplug the Box every time.

 

I reported this in the "X1 Latest Features" thread, but the issue got lost in the thread. So I am reporting it HERE. This is truly a BUG - we have never seen ths issue in the 3 months running this X1. Very annoying. Oh, and before anyone asks or suggests this, our Signal Strength is SOLIDLY STRONG. We only have one box, an X1. No splices or junctions in our connection. 


next time try pausing the content playing, and turn your TV off/on. then unpause, did that also fix it? What you describe seems to me to be an HDMI handshake issue. When it happens on my TV, the TV reboots within a minute or two by itself.



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Regular Contributor

Re: X1 Technical Issues

I thought the auto-extend had been fixed, but as someone mentioned a couple days ago, I can verify that it is still unreliable.

 

Missed the end of the Sharks hockey game 2 days ago, so went in a re-set all of my sports recordings to extend by a specific amount of time just to be sure...

Regular Contributor

Re: X1 Technical Issues


@Rustyben wrote:

@Cody21 wrote:

So, this issue has happened about 5 times over the last week - since receiving the latest update (1.1.69.08  12/13/2016). 

 

Our X1 Picture will suddenly Freeze when we try to switch channels or click on FFWD/BKWD/SKIP .. The Sound will continue to Play on whatever channel we were on, but the picture is just plain stuck. Pressing the Power off (Blue) button doe not fix this - it only comes back to the frozen picture with sound. We have to Unplug the Box every time.

 

I reported this in the "X1 Latest Features" thread, but the issue got lost in the thread. So I am reporting it HERE. This is truly a BUG - we have never seen ths issue in the 3 months running this X1. Very annoying. Oh, and before anyone asks or suggests this, our Signal Strength is SOLIDLY STRONG. We only have one box, an X1. No splices or junctions in our connection. 


next time try pausing the content playing, and turn your TV off/on. then unpause, did that also fix it? What you describe seems to me to be an HDMI handshake issue. When it happens on my TV, the TV reboots within a minute or two by itself.


@that does NOT work. Nothing works, like I said .. none of the buttons I push on the remote do anything. The picture is just Frozen with the sound playing. @CCAndrew said this is a "LOST TUNER" situation. Hence a hard reboot is the only way to get it back. This is clearly a BUG in the current release that needs addressed.

Regular Visitor

Re: X1 Technical Issues

I get that exact same issue on my X1, it started probably within the last month and get the exact same, the picture will freeze, but you can change channels and the sound will change but the picture stays frozen not matter what, you have to reboot the box before it will clear up, i changed out the hdmi cable and still get the same issue, it is becoming very annoying.

Regular Contributor

Re: X1 Technical Issues


@atltiger wrote:

I get that exact same issue on my X1, it started probably within the last month and get the exact same, the picture will freeze, but you can change channels and the sound will change but the picture stays frozen not matter what, you have to reboot the box before it will clear up, i changed out the hdmi cable and still get the same issue, it is becoming very annoying.


Yes, it is NOT the HDMI cable connection !  We have very solid connections, gold HIGH end cables. This is definitely something in the later software over the last 3 weeks or so. We never saw this issue until then.

Most Valued Poster

Re: X1 Technical Issues


@Cody21 wrote:

@atltiger wrote:

I get that exact same issue on my X1, it started probably within the last month and get the exact same, the picture will freeze, but you can change channels and the sound will change but the picture stays frozen not matter what, you have to reboot the box before it will clear up, i changed out the hdmi cable and still get the same issue, it is becoming very annoying.


Yes, it is NOT the HDMI cable connection !  We have very solid connections, gold HIGH end cables. This is definitely something in the later software over the last 3 weeks or so. We never saw this issue until then.

 

I am holding my breath. Had this freeze issue but it stopped. Now if I could just get programs to delete when I 'tell them to'. Its getting so that nothing deletes without using sync dvr or rebooting or waiting a day or two. PITA


 

Highlighted
Problem Solver

Re: X1 Technical Issues


@Cody21 wrote:

@atltiger wrote:

I get that exact same issue on my X1, it started probably within the last month and get the exact same, the picture will freeze, but you can change channels and the sound will change but the picture stays frozen not matter what, you have to reboot the box before it will clear up, i changed out the hdmi cable and still get the same issue, it is becoming very annoying.


Yes, it is NOT the HDMI cable connection !  We have very solid connections, gold HIGH end cables. This is definitely something in the later software over the last 3 weeks or so. We never saw this issue until then.


Cody21 you and alttiger are not the only ones having the freeze issue. I found these other posts from just the past few days stating the exact problem. 

 

http://forums.xfinity.com/t5/X1/quot-Something-s-not-quite-right-quot-message/m-p/2844866#M120673

http://forums.xfinity.com/t5/X1/picture-freezing-a-couple-of-times-a-week/m-p/2844723#M120693

 

Regular Contributor

Re: X1 Technical Issues


@HowAboutThisOne wrote:

@Cody21 wrote:

@atltiger wrote:

I get that exact same issue on my X1, it started probably within the last month and get the exact same, the picture will freeze, but you can change channels and the sound will change but the picture stays frozen not matter what, you have to reboot the box before it will clear up, i changed out the hdmi cable and still get the same issue, it is becoming very annoying.


Yes, it is NOT the HDMI cable connection !  We have very solid connections, gold HIGH end cables. This is definitely something in the later software over the last 3 weeks or so. We never saw this issue until then.


Cody21 you and alttiger are not the only ones having the freeze issue. I found these other posts from just the past few days stating the exact problem. 

 

http://forums.xfinity.com/t5/X1/quot-Something-s-not-quite-right-quot-message/m-p/2844866#M120673

http://forums.xfinity.com/t5/X1/picture-freezing-a-couple-of-times-a-week/m-p/2844723#M120693

 


Yea, I doubtedly this was isolated to just me .. :-)    Hopefully the COMCAST TECHS are also experiencing this at their homes & are working to address it.

Frequent Visitor

Re: error RDK-03003

Ditto my friends
Expert
Moved:

Re: X1 Technical Issues

Regular Contributor

Re: X1 Technical Issues

Something new today. All of a sudden, I have a bunch of recordings that I watched and deleted restored to my recordings list. They are all recordings I watched last month and then permanently deleted. There are a total of 38 recordings that have suddenly been restored. I guess someone fumble-fingered the cloud restore process for someone else because I haven't asked for any recordings to be restored.

 

I thought of one thing that is good about the cloud recordings. When I have to reboot the box while I'm making a recording, the cloud retains the integrity of the recording while I wait for all the irritating gratuitous messages before normal TV resumes.

Most Valued Poster

Re: X1 Technical Issues


@BeowolfJones wrote:

Something new today. All of a sudden, I have a bunch of recordings that I watched and deleted restored to my recordings list. They are all recordings I watched last month and then permanently deleted. There are a total of 38 recordings that have suddenly been restored. I guess someone fumble-fingered the cloud restore process for someone else because I haven't asked for any recordings to be restored.

 

I thought of one thing that is good about the cloud recordings. When I have to reboot the box while I'm making a recording, the cloud retains the integrity of the recording while I wait for all the irritating gratuitous messages before normal TV resumes.


Oh No say it isn't so! We probably watched 100 over the last month and if they get restored I will be very unhappy to say the least. I spend so much time getting programs to delete the first time due to the 'ghost' delet and to have them all come back....OMG. Should I  imagine how you intend to get rid of them?  Delete one by one and then the 'ghost' delete effect will take place and they won't go away and you will have to sync the dvr and keep fingers crossed they don't come back again.  Sorry it happened to you....bad karma perhaps....lol. I know you know what I mean!

Regular Contributor

Re: X1 Technical Issues

Yes I know what you mean TerriB. I had no trouble deleting them other than the fact that my thumb got tired. I have a suggestion for an improvement in the permanent delete process. You can delete a whole bunch of series recording with one button press, but to permanently delete them you still have to go one by one. I suggest that they be grouped as a subset in the deleted recording listing so they can all be permanently deleted with one press of the button. It would save a lot of time.

 

 

Have a Merry Xmas Everyone !

Most Valued Poster

Re: X1 Technical Issues


@BeowolfJones wrote:

Yes I know what you mean TerriB. I had no trouble deleting them other than the fact that my thumb got tired. I have a suggestion for an improvement in the permanent delete process. You can delete a whole bunch of series recording with one button press, but to permanently delete them you still have to go one by one. I suggest that they be grouped as a subset in the deleted recording listing so they can all be permanently deleted with one press of the button. It would save a lot of time.

 

 

Have a Merry Xmas Everyone !


I like that idea! In general wouldn't it be nice to delete a program and it actually goes away  and does NOT come back?

 

I hope everyone has a Happy and Merry Xmas!

Expert
Moved:

Re: X1 Technical Issues

This is a USER-to-USER Support forum. If you as a user have a fix and refuse to share that information, then the POST is invalid and will be removed from the forums. Feel free to post back with the "fix" that you have stated you know,l

Regular Contributor

Re: X1 Technical Issues - Score one for the thunderbolt !

I have been recording and binge watching "Breaking Bad" and I hit an episode that started playback and then stopped after less than a minute and threw me back to my recordings listing. I tried it several times and it just would not play past a certain point. I decided to try FF X1, X2, X3  to see if I could skip past the bad part but no luck. So, I decided to try superspeed (the thunderbolt symbol) and sure enough it was going past the place where it stopped. Unlike a DVD that stops at a bad place on the disk and then restarts or jumps ahead to the next chapter, I was able to force the DVR past the bad place in the recorded video file and continue watching my show with only a small loss of content. Something to try if you ever end up with a similar problem to mine.

Expert

Re: X1 Technical Issues - Score one for the thunderbolt !


@BeowolfJones wrote:

I have been recording and binge watching "Breaking Bad" and I hit an episode that started playback and then stopped after less than a minute and threw me back to my recordings listing. I tried it several times and it just would not play past a certain point. I decided to try FF X1, X2, X3  to see if I could skip past the bad part but no luck. So, I decided to try superspeed (the thunderbolt symbol) and sure enough it was going past the place where it stopped. Unlike a DVD that stops at a bad place on the disk and then restarts or jumps ahead to the next chapter, I was able to force the DVR past the bad place in the recorded video file and continue watching my show with only a small loss of content. Something to try if you ever end up with a similar problem to mine.


You may be able to see the missing part on a desk/laptop or a compatible smart device if the cloud recording isn't also missing that part of the show.



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Frequent Visitor

Re: X1 Technical Issues

Please note, I have scoured this forum and have not found the information I am posting here anywhere. For that matter, NO phone tech has ever suggested it. It's not a "cure all" but it has worked for myself and many fellow condo X1 users.

 

When you call tech services they can confirm that your X1 box is receiving a signal. Once you know that you might want to try the three steps below.

 

Step 1, (this was the "kick myself moment for me") Hold down the Glowing Blue Power Button, unplug box, and release Power Button. Wait at least 45sec.

Step 2, Plug in box and notice that the Glowing Blue Power Button is Off!

Step 3, Push and release the once again Glowing Blue Power Button.

 

My X1 box rebooted in just under 3min's.

 

Hope this helps at least one reader here.

 

Letting me know if it worked for you would be niceSmiley Happy

 

Billw

 

PS: I'm a 62 year old gamer and geek, I think this works in some cases because of the power buttons architecture and secondary functions. That's just a guess, but It is simular to the power button functions on my first (the first) HD satellite receiver.

 

Regular Contributor

Re: X1 Technical Issues


@billw001 wrote:

Please note, I have scoured this forum and have not found the information I am posting here anywhere. For that matter, NO phone tech has ever suggested it. It's not a "cure all" but it has worked for myself and many fellow condo X1 users.

 

When you call tech services they can confirm that your X1 box is receiving a signal. Once you know that you might want to try the three steps below.

 

Step 1, (this was the "kick myself moment for me") Hold down the Glowing Blue Power Button, unplug box, and release Power Button. Wait at least 45sec.

Step 2, Plug in box and notice that the Glowing Blue Power Button is Off!

Step 3, Push and release the once again Glowing Blue Power Button.

 

My X1 box rebooted in just under 3min's.

 

Hope this helps at least one reader here.

 

Letting me know if it worked for you would be niceSmiley Happy

 

Billw

 

PS: I'm a 62 year old gamer and geek, I think this works in some cases because of the power buttons architecture and secondary functions. That's just a guess, but It is simular to the power button functions on my first (the first) HD satellite receiver.

 


What is it that you are "fixing" by this exercise?

Expert

Re: X1 Technical Issues

Comcast provides a full account refresh that power recycles (reboots) the set top box. On the remote, press the "A" button >> System Refresh >> Refresh now. 



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Frequent Visitor

Re: X1 Technical Issues

Everything that Rustyben's Refresh will not! I read this forum and time and time again you see the same issues and the same result.

If a refresh or just unpluging X1 box will not fix the problum why not try this before a service call.

 

Example: Guy turns on TV and it's froozen. He calls support and his first words are "I unplugged the box and it is still not working". Take one guess what tech support will suggest first?

 

Anyway, good luck and remember that change is a good thing. My three steps should replace the first three steps your worldly "tech support" people are reading off the screen when a customer calls.

 

Billw

 

PS: I noticed a post about "can't turn off X1 box" and the reply was "It's always on 24/7. I will leave it alone because the X1 box can be turned off without unplugging it. I have to keep some of my tricks to myselfSmiley Happy

 

 

Silver Problem Solver

Re: X1 Technical Issues


@billw001 wrote:

Everything that Rustyben's Refresh will not! I read this forum and time and time again you see the same issues and the same result.

If a refresh or just unpluging X1 box will not fix the problum why not try this before a service call.

 

Example: Guy turns on TV and it's froozen. He calls support and his first words are "I unplugged the box and it is still not working". Take one guess what tech support will suggest first?

 

Anyway, good luck and remember that change is a good thing. My three steps should replace the first three steps your worldly "tech support" people are reading off the screen when a customer calls.

 

Billw

 

PS: I noticed a post about "can't turn off X1 box" and the reply was "It's always on 24/7. I will leave it alone because the X1 box can be turned off without unplugging it. I have to keep some of my tricks to myselfSmiley Happy

 

 


As a last resort, there is a poweron/poweroff button on the X1 boxes.

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