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X1 Technical Issues

Regular Contributor

Re: X1 Technical Issues

Glad to hear it's not just me that has the giant ball lingering.

 

I wonder if folks could also help me verify if another issue is common, or just my issue (I still have intermittent signal issues after 2 years of nonstop tech visits/calls).

 

When a recording is paused (giant pause ball on the screen), if I press FWD I expect slow motion, but get fast forward about 50% of the time.

 

This issue was worse in the past, went away almost completely and worked properly for a couple months, but has recently returned.

 

Thanks for any feeback.

Expert

Re: Upcoming X1 Updates

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 



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Valued Contributor

Re: Upcoming X1 Updates


@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 


Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 

Expert

Re: Upcoming X1 Updates


@m45warrior1 wrote:

@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 


Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 


in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.



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Regular Contributor

Re: Upcoming X1 Updates


@Rustyben wrote:

@m45warrior1 wrote:

@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 


Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 


in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.


And how does this work if you're paying for multiple DVRs, so have extra DVR storage?  Assumedly then you would also be allocated extra cloud storage.  But if cloud storage is filling up before the DVR, then that could happen even sooner...

 

Although it looks like my cloud is at 42% and my DVR is at 28%, which makes absolutely no sense whatsoever.  These should match exactly, all the time.  Expecially since we can't get buffer recording specifically because the cloud has to match the DVR.   (Which also makes no sense, there's no reason you can't have some extra buffer recording on your DVR that isn't available on the cloud, but since we can't, it should be an exact % match.)

Problem Solver

Re: Upcoming X1 Updates


@Rustyben wrote:

@m45warrior1 wrote:

@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 


Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 


in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.


That thread was asking about why recordings were no longer occurring on the Cloud DVR. Probably because the user had all recordings marked Save "For 1 year". That still doesn't answer the question if they change the Save option to "Until space is needed", and they don't purposely delete anything, what happens when the system makes room for the next recording? Does it also delete the physical DVR copy, or just the Cloud copy, leaving just the physical DVR recording. If it also deletes the physical DVR copy, then isn't it creating a limit on the physical DVR that isn't necessary (especially if space still exists on the physical hard drive)? And, if it leaves the physical DVR copy, now you end up with a situation where recordings will be lost if you have to do a DVR swap.  Seems like a can of worms.

 

I myself have never approached the DVR limit since I don't use the DVR as an archive, so I can't even test this out.

Expert

Re: Upcoming X1 Updates


@HowAboutThisOne wrote:

@Rustyben wrote:

@m45warrior1 wrote:

@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 


Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 


in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.


That thread was asking about why recordings were no longer occurring on the Cloud DVR. Probably because the user had all recordings marked Save "For 1 year". That still doesn't answer the question if they change the Save option to "Until space is needed", and they don't purposely delete anything, what happens when the system makes room for the next recording? Does it also delete the physical DVR copy, or just the Cloud copy, leaving just the physical DVR recording. If it also deletes the physical DVR copy, then isn't it creating a limit on the physical DVR that isn't necessary (especially if space still exists on the physical hard drive)? And, if it leaves the physical DVR copy, now you end up with a situation where recordings will be lost if you have to do a DVR swap.  Seems like a can of worms.

 

I myself have never approached the DVR limit since I don't use the DVR as an archive, so I can't even test this out.


Nor do we. I just record a lot to watch in timeshift.



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Most Valued Poster

Re: Upcoming X1 Updates

I need some education please. I don't use the Cloud  and don't view  or schedule recordings/shows/movies/sports on any device other than the TV. When I look at the DVR manager on Comcast I see a disturbing difference in the % DVR space used  and number of recordings compared to what I see on my TV DVR. DVR manager shows 99% full with 64 recordings. TV DVR says 29% full with 88 recordings.  AND none of the movies and one concert  I recorded months ago (16 of them)  show on the DVR manager but do show on the TV DVR.  WHAT IN THE WORLD is going on???? I am starting to panic that recordings on the TV DVR are going to start being deleted and I sure don't want  that due to the Cloud 'thinks' I am using more space if indeed this is the Cloud causing all this.  Can someone please explain what I am seeing? Going to be away from the TV for 2 weeks later this year and am getting very nervous about the myriad of scheduled recordings while I am gone. HELP

 

FYI....our recordings are a mix of SD and HD (more SD actually) because so many series have been scheduled  for years and we just never changed them to HD channels because we just  don't need to .

 

Expert

Re: Upcoming X1 Updates


@TerriB wrote:

I need some education please. I don't use the Cloud  and don't view  or schedule recordings/shows/movies/sports on any device other than the TV. When I look at the DVR manager on Comcast I see a disturbing difference in the % DVR space used  and number of recordings compared to what I see on my TV DVR. DVR manager shows 99% full with 64 recordings. TV DVR says 29% full with 88 recordings.  AND none of the movies and one concert  I recorded months ago (16 of them)  show on the DVR manager but do show on the TV DVR.  WHAT IN THE WORLD is going on???? I am starting to panic that recordings on the TV DVR are going to start being deleted and I sure don't want  that due to the Cloud 'thinks' I am using more space if indeed this is the Cloud causing all this.  Can someone please explain what I am seeing? Going to be away from the TV for 2 weeks later this year and am getting very nervous about the myriad of scheduled recordings while I am gone. HELP

 

FYI....our recordings are a mix of SD and HD (more SD actually) because so many series have been scheduled  for years and we just never changed them to HD channels because we just  don't need to .

 


Instead of just letting the cloud mirror the DVRs, comcast has apparently put an hour instead of size limit on the cloud DVR so that the cloud if all files are HD is limited to 60 hours. \

 

Sadly comcast seems to ignore their customer's wishes/desires as they work hard to make the cloud less useable.



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Most Valued Poster

Re: Upcoming X1 Updates


@Rustyben wrote:

@TerriB wrote:

I need some education please. I don't use the Cloud  and don't view  or schedule recordings/shows/movies/sports on any device other than the TV. When I look at the DVR manager on Comcast I see a disturbing difference in the % DVR space used  and number of recordings compared to what I see on my TV DVR. DVR manager shows 99% full with 64 recordings. TV DVR says 29% full with 88 recordings.  AND none of the movies and one concert  I recorded months ago (16 of them)  show on the DVR manager but do show on the TV DVR.  WHAT IN THE WORLD is going on???? I am starting to panic that recordings on the TV DVR are going to start being deleted and I sure don't want  that due to the Cloud 'thinks' I am using more space if indeed this is the Cloud causing all this.  Can someone please explain what I am seeing? Going to be away from the TV for 2 weeks later this year and am getting very nervous about the myriad of scheduled recordings while I am gone. HELP

 

FYI....our recordings are a mix of SD and HD (more SD actually) because so many series have been scheduled  for years and we just never changed them to HD channels because we just  don't need to .

 


Instead of just letting the cloud mirror the DVRs, comcast has apparently put an hour instead of size limit on the cloud DVR so that the cloud if all files are HD is limited to 60 hours. \

 

Sadly comcast seems to ignore their customer's wishes/desires as they work hard to make the cloud less useable.


Rusty...so what does that mean to me concerning the 'stability' of the recordings on my TV DVR since the DVR manager says I only have 1% left and from what I read on here seems like I am 1% from getting a notice from Comcast that I can't record anything else. I ONLY have 29% used on my TV DVR  and should be able to keep on going.

 

Expert

Re: Upcoming X1 Updates


@TerriB wrote:

@Rustyben wrote:

@TerriB wrote:

I need some education please. I don't use the Cloud  and don't view  or schedule recordings/shows/movies/sports on any device other than the TV. When I look at the DVR manager on Comcast I see a disturbing difference in the % DVR space used  and number of recordings compared to what I see on my TV DVR. DVR manager shows 99% full with 64 recordings. TV DVR says 29% full with 88 recordings.  AND none of the movies and one concert  I recorded months ago (16 of them)  show on the DVR manager but do show on the TV DVR.  WHAT IN THE WORLD is going on???? I am starting to panic that recordings on the TV DVR are going to start being deleted and I sure don't want  that due to the Cloud 'thinks' I am using more space if indeed this is the Cloud causing all this.  Can someone please explain what I am seeing? Going to be away from the TV for 2 weeks later this year and am getting very nervous about the myriad of scheduled recordings while I am gone. HELP

 

FYI....our recordings are a mix of SD and HD (more SD actually) because so many series have been scheduled  for years and we just never changed them to HD channels because we just  don't need to .

 


Instead of just letting the cloud mirror the DVRs, comcast has apparently put an hour instead of size limit on the cloud DVR so that the cloud if all files are HD is limited to 60 hours. \

 

Sadly comcast seems to ignore their customer's wishes/desires as they work hard to make the cloud less useable.


Rusty...so what does that mean to me concerning the 'stability' of the recordings on my TV DVR since the DVR manager says I only have 1% left and from what I read on here seems like I am 1% from getting a notice from Comcast that I can't record anything else. I ONLY have 29% used on my TV DVR  and should be able to keep on going.

 


worse than that, we don't know and I doubt you will get a notice. 



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Re: Upcoming X1 Updates

Hi,

 

If your cloud recordings are set to "save until space is needed," as recordings are automatically deleted from the cloud to keep within space constraints, it will not impact recordigns that are stored locally in your DVR. 

 

If you set all of your cloud recordings to "Save for 1 year," when it's full, you will not get any more cloud recordings until you manage your space. However, local copies of recordings will continue to record on your DVR.

 

Gwen


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Re: Upcoming X1 Updates


@ComcastGwen wrote:

Hi,

 

If your cloud recordings are set to "save until space is needed," as recordings are automatically deleted from the cloud to keep within space constraints, it will not impact recordigns that are stored locally in your DVR. 

 

If you set all of your cloud recordings to "Save for 1 year," when it's full, you will not get any more cloud recordings until you manage your space. However, local copies of recordings will continue to record on your DVR.

 

Gwen


GWEN...thank you thank you thank you. I was very nervous that I was going to  recordings on my DVR even though its only 29% full. I sure don't want to lose anything on my Physical DVR because of the cloud.  I  don't use cloud  feature for anything and thought the dvr manager on comcast.net was for my physical DVR  so if I happen to be away from thre tv/home and need to change/add something I can.  Its too bad  I can't use it for that since I would want anything changed via the DVR managerto be reflected on the physical DVR.  Thanks again

Problem Solver

Re: Upcoming X1 Updates


@TerriB wrote:

@ComcastGwen wrote:

Hi,

 

If your cloud recordings are set to "save until space is needed," as recordings are automatically deleted from the cloud to keep within space constraints, it will not impact recordigns that are stored locally in your DVR. 

 

If you set all of your cloud recordings to "Save for 1 year," when it's full, you will not get any more cloud recordings until you manage your space. However, local copies of recordings will continue to record on your DVR.

 

Gwen


GWEN...thank you thank you thank you. I was very nervous that I was going to  recordings on my DVR even though its only 29% full. I sure don't want to lose anything on my Physical DVR because of the cloud.  I  don't use cloud  feature for anything and thought the dvr manager on comcast.net was for my physical DVR  so if I happen to be away from thre tv/home and need to change/add something I can.  Its too bad  I can't use it for that since I would want anything changed via the DVR managerto be reflected on the physical DVR.  Thanks again


The DVR manager on comcast.net use to be for the physical DVR, while the DVR manager on xfinity.com was for the Cloud DVR. But Comcast just retired the old comcast.net site, so now you are forced to use the Xfinity TV Remote app on a smartphone and/or tablet if you actually want to see the recordings that reside on your physical DVR which could be helpful if you are away from home. You can still use the Xfinity TV portal to change things on your DVR, but you have to realize that it might not show every recording you have on your physical DVR. How's that for confusing?

Regular Contributor

Re: Upcoming X1 Updates


@HowAboutThisOne wrote:

@TerriB wrote:

@ComcastGwen wrote:

Hi,

 

If your cloud recordings are set to "save until space is needed," as recordings are automatically deleted from the cloud to keep within space constraints, it will not impact recordigns that are stored locally in your DVR. 

 

If you set all of your cloud recordings to "Save for 1 year," when it's full, you will not get any more cloud recordings until you manage your space. However, local copies of recordings will continue to record on your DVR.

 

Gwen


GWEN...thank you thank you thank you. I was very nervous that I was going to  recordings on my DVR even though its only 29% full. I sure don't want to lose anything on my Physical DVR because of the cloud.  I  don't use cloud  feature for anything and thought the dvr manager on comcast.net was for my physical DVR  so if I happen to be away from thre tv/home and need to change/add something I can.  Its too bad  I can't use it for that since I would want anything changed via the DVR managerto be reflected on the physical DVR.  Thanks again


The DVR manager on comcast.net use to be for the physical DVR, while the DVR manager on xfinity.com was for the Cloud DVR. But Comcast just retired the old comcast.net site, so now you are forced to use the Xfinity TV Remote app on a smartphone and/or tablet if you actually want to see the recordings that reside on your physical DVR which could be helpful if you are away from home. You can still use the Xfinity TV portal to change things on your DVR, but you have to realize that it might not show every recording you have on your physical DVR. How's that for confusing?


Can anyone explain why my recordings saved on the Cloud should not be exactly the same as those on my DVR? (Or anyones for that matter.)

 

Is there some way to set a recording to only record, or only delete from either the cloud or the DVR?  As far as I can tell they are always recorded and deleted from both.  Or at least I have never seen any command or option that shows otherwise.

 

I've never used a device other than a TV in the home to watch content.  I have used apps to set recordings, but they show up on my DVR as well.

 

And why would the "save until space is needed" or "save for 1 year" work differently on the cloud vs. the dvr?  And why would the space be different on one than the other?

 

Is there an X1 document somewhere that I can read up on this?

 

Thanks

Expert

Re: Upcoming X1 Updates


@tctc wrote:

@HowAboutThisOne wrote:

@TerriB wrote:

@ComcastGwen wrote:

Hi,

 

If your cloud recordings are set to "save until space is needed," as recordings are automatically deleted from the cloud to keep within space constraints, it will not impact recordigns that are stored locally in your DVR. 

 

If you set all of your cloud recordings to "Save for 1 year," when it's full, you will not get any more cloud recordings until you manage your space. However, local copies of recordings will continue to record on your DVR.

 

Gwen


GWEN...thank you thank you thank you. I was very nervous that I was going to  recordings on my DVR even though its only 29% full. I sure don't want to lose anything on my Physical DVR because of the cloud.  I  don't use cloud  feature for anything and thought the dvr manager on comcast.net was for my physical DVR  so if I happen to be away from thre tv/home and need to change/add something I can.  Its too bad  I can't use it for that since I would want anything changed via the DVR managerto be reflected on the physical DVR.  Thanks again


The DVR manager on comcast.net use to be for the physical DVR, while the DVR manager on xfinity.com was for the Cloud DVR. But Comcast just retired the old comcast.net site, so now you are forced to use the Xfinity TV Remote app on a smartphone and/or tablet if you actually want to see the recordings that reside on your physical DVR which could be helpful if you are away from home. You can still use the Xfinity TV portal to change things on your DVR, but you have to realize that it might not show every recording you have on your physical DVR. How's that for confusing?


Can anyone explain why my recordings saved on the Cloud should not be exactly the same as those on my DVR? (Or anyones for that matter.)

 

Is there some way to set a recording to only record, or only delete from either the cloud or the DVR?  As far as I can tell they are always recorded and deleted from both.  Or at least I have never seen any command or option that shows otherwise.

 

I've never used a device other than a TV in the home to watch content.  I have used apps to set recordings, but they show up on my DVR as well.

 

And why would the "save until space is needed" or "save for 1 year" work differently on the cloud vs. the dvr?  And why would the space be different on one than the other?

 

Is there an X1 document somewhere that I can read up on this?

 

Thanks


deletions are always from both (if the cloud DVR has a copy). you can't clean up the cloud DVR separately.



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Most Valued Poster

Re: Upcoming X1 Updates

Well color me questioning why I can't schedule programs from a dvr manager on comcast.net any longer....sssssssssssssssss!

 

Several of us have asked why the number of programs on the cloud dvr are NOT the same as the ones on the physical DVR.....hows about an explanation.

Most Valued Poster

Re: X1 Technical Issues

The Giant Icon does not bother us as its there less than 2 seconds but it does bother others so  if its to go away then  Comcast needs to modify the new playback controls.  I can't find a way other than the giant icon to see the 'speed' level I have chosen/changed. If I am not doing something correctly please tell me how to correct.

Problem Solver

Re: Upcoming X1 Updates


@TerriB wrote:

Well color me questioning why I can't schedule programs from a dvr manager on comcast.net any longer....sssssssssssssssss!

 

Several of us have asked why the number of programs on the cloud dvr are NOT the same as the ones on the physical DVR.....hows about an explanation.


First, you can still schedule programs on the new Xfinity TV portal provided you have an X1 DVR. You just have to remember though that the new Xfinity TV portal is not a view to your physical DVR, but rather a view into your Cloud DVR. Comcast took away the old TV Go website (comcast.net) including its DVR Manager part.  You can read all 30+ pages of complaints about it here.

 

Secondly, the Cloud DVR was touted to be a mirror of your physical DVR. Recently though, Comcast has decided to limit the Cloud DVR capacity to an hour limit (60 hours) rather than its original size limit (500 gig). That 60 hours is regardless of SD or HD content. It doesn't matter.

 

So here is a scenario how your Cloud DVR can be different than your physical DVR. Say you record everything in SD. At the 60 hour mark your Cloud DVR will be full, but your physical DVR will be in the 20 to 30% range. Now as you record more content, the earliest recordings will start to be deleted off the Cloud DVR (as long as their save setting is "Until space is needed"), but their physical DVR counterparts will remain. So say you record an extra 60 hours of SD content, you will still only have the last 60 hours of recordings on the Cloud DVR, while the physical DVR will contain all 120 SD recordings (probably in the 40 to 50% full range). So that is how you can have a different number of programs on the physical and Cloud DVRs.

 

What burns me about this hour limit, is now the DVRs can be out of sync. Comcast originally said that in the event of a DVR swap, your recordings would still be accessible from the Cloud. It even still says that in the FAQs. It really is only your last 60 hours of recordings will be accessible in the event of a swap.

 

Isn't also one of the reasons Comcast stopped recording of the Live TV buffer was to keep the recording in sync with the Cloud DVR copy? Well now the copy might not even exist on the Cloud.

Most Valued Poster

Re: Upcoming X1 Updates


@HowAboutThisOne wrote:

@TerriB wrote:

Well color me questioning why I can't schedule programs from a dvr manager on comcast.net any longer....sssssssssssssssss!

 

Several of us have asked why the number of programs on the cloud dvr are NOT the same as the ones on the physical DVR.....hows about an explanation.


First, you can still schedule programs on the new Xfinity TV portal provided you have an X1 DVR. You just have to remember though that the new Xfinity TV portal is not a view to your physical DVR, but rather a view into your Cloud DVR. Comcast took away the old TV Go website (comcast.net) including its DVR Manager part.  You can read all 30+ pages of complaints about it here.

 

Secondly, the Cloud DVR was touted to be a mirror of your physical DVR. Recently though, Comcast has decided to limit the Cloud DVR capacity to an hour limit (60 hours) rather than its original size limit (500 gig). That 60 hours is regardless of SD or HD content. It doesn't matter.

 

So here is a scenario how your Cloud DVR can be different than your physical DVR. Say you record everything in SD. At the 60 hour mark your Cloud DVR will be full, but your physical DVR will be in the 20 to 30% range. Now as you record more content, the earliest recordings will start to be deleted off the Cloud DVR (as long as their save setting is "Until space is needed"), but their physical DVR counterparts will remain. So say you record an extra 60 hours of SD content, you will still only have the last 60 hours of recordings on the Cloud DVR, while the physical DVR will contain all 120 SD recordings (probably in the 40 to 50% full range). So that is how you can have a different number of programs on the physical and Cloud DVRs.

 

What burns me about this hour limit, is now the DVRs can be out of sync. Comcast originally said that in the event of a DVR swap, your recordings would still be accessible from the Cloud. It even still says that in the FAQs. It really is only your last 60 hours of recordings will be accessible in the event of a swap.

 

Isn't also one of the reasons Comcast stopped recording of the Live TV buffer was to keep the recording in sync with the Cloud DVR copy? Well now the copy might not even exist on the Cloud.


THANKS for that great explanation especially about why the cloud and physical DVR 'numbers' don't match.  As I have said before I don't use the cloud and whats important is that I don't lose anything on my physical DVR just because the cloud says 'full'. So angry about the recording buffer as are so many of us. I need it almost every day.

Regular Contributor

Re: Upcoming X1 Updates

 Will sombody get rid of that stupid "Back to top" floating on top of the scroll bar ? Grrrrrrr !

 

 Two odd things happened lately with my recordings.

 

1. I got two exact copies of my recording of the show "Timeless" the other day. Same channel, same length, same everything. Very odd behavior from the DVR.

 

2. A recording of a one hour "Hart to Hart" episode ended up being 3 hrs 50 min. 38 sec.  ?????

 

 

Anyone else notice odd behavior like this ?

Most Valued Poster

Re: Upcoming X1 Updates


@BeowolfJones wrote:

 Will sombody get rid of that stupid "Back to top" floating on top of the scroll bar ? Grrrrrrr !

 

 Two odd things happened lately with my recordings.

 

1. I got two exact copies of my recording of the show "Timeless" the other day. Same channel, same length, same everything. Very odd behavior from the DVR.

 

2. A recording of a one hour "Hart to Hart" episode ended up being 3 hrs 50 min. 38 sec.  ?????

 

 

Anyone else notice odd behavior like this ?


===

Have not seen that 'back to top' at all..?  And no to the behavior you noted. Having said that.... in the past I have had same show record twice but it was when I used 'other times' to change the recording time slot and cancelled the original time slot  and verified that it was cancelled BUT both recorded. Better twice than not at all which has also happened but not recently.

Regular Contributor

Re: Upcoming X1 Updates

I get your message TeriB but this was a series recording that I set up when the show "Timeless" first aired and it worked fine for the first episode but duplicated the second episode as two recordings a week later. Also, why was my " Hart to Hart"  extended to 3 1/2 hrs ? (The DVR must have thought it was the Colts vs. the Texans - what an OT squeeker !)

 

PS. Ghost delete is still around. When will it finally be fixed ? Novemboo, Decemboo, Janbooary, Febooary ? (Thx to an old Casper the friendly ghost cartoon)

 

as another poster likes to say "I rebooted".

 

 

On a plus note I really like the new playback controls especially superspeed. The times are larger and much more easy to read. One more thing, how about hour long recordings showing 60 min at the right end of the progress bar ? A small thing to be sure but if it's really an hour then show an hour not 59m58s.

 

May be it's like an old professor friend of mine said  after I made a 1000x error on a soluability calculation using my slide rule. "What's a few powers of ten between friends ?"

Expert

Re: X1 Technical Issues

My RNG150N X1 boxes have been replaced multiple times but all of them seem so much slower operation wise compared to my primary box.

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Re: X1 Technical Issues


@jweaver0312 wrote:
My RNG150N X1 boxes have been replaced multiple times but all of them seem so much slower operation wise compared to my primary box.

From what I've been told that's expected behavior.

 

I've had multiple types of secondary boxes and they are always slower, some times slower than others.  They have to communicate with the main box, I assume for pretty much everything (and then the server).

Regular Contributor

Re: X1 Technical Issues

I thought the RNG150 had its own tuner, so it only had to talk to the main box for DVR. In any case, for comparison my three Xi3 boxes are not noticeably slower than my XG1-A, and those are totally reliant on the main box.
Expert

Re: X1 Technical Issues

The RNG 150N boxes do have their own tuner. I know that for a fact. It operates independently from your main box. The RNG 150N does not rely on the main box it would only grab DVR info and that's it.

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Re: X1 Technical Issues

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

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Re: Upcoming X1 Updates


@BeowolfJones wrote:

I get your message TeriB but this was a series recording that I set up when the show "Timeless" first aired and it worked fine for the first episode but duplicated the second episode as two recordings a week later. Also, why was my " Hart to Hart"  extended to 3 1/2 hrs ? (The DVR must have thought it was the Colts vs. the Texans - what an OT squeeker !)

 

PS. Ghost delete is still around. When will it finally be fixed ? Novemboo, Decemboo, Janbooary, Febooary ? (Thx to an old Casper the friendly ghost cartoon)

 

as another poster likes to say "I rebooted".

 

 

On a plus note I really like the new playback controls especially superspeed. The times are larger and much more easy to read. One more thing, how about hour long recordings showing 60 min at the right end of the progress bar ? A small thing to be sure but if it's really an hour then show an hour not 59m58s.

 

May be it's like an old professor friend of mine said  after I made a 1000x error on a soluability calculation using my slide rule. "What's a few powers of ten between friends ?"


=============

Can't understand why Timeless did that and BTW...great show! My husband said we did indeed have two recordings of the same show last week but he can't remember what it was.  He watched one and deleted and then when he went to watch the 'next' one it was the same episode as the first one and it couldn't have been the 'other times' scenario I mentioned before since his show was on a major network and they don't tend to have repeats.

 

We had one of those extended recordings on a 'regular' show too. Can't recall which one it was but it went on for hours.

 

Ghost delete is such a pain.

 

I wondered about that 59min58sec thing too but I will let that one go for now. Bigger fish to fry right?

Expert

Re: Upcoming X1 Updates


@TerriB wrote:

@BeowolfJones wrote:

I get your message TeriB but this was a series recording that I set up when the show "Timeless" first aired and it worked fine for the first episode but duplicated the second episode as two recordings a week later. Also, why was my " Hart to Hart"  extended to 3 1/2 hrs ? (The DVR must have thought it was the Colts vs. the Texans - what an OT squeeker !)

 

PS. Ghost delete is still around. When will it finally be fixed ? Novemboo, Decemboo, Janbooary, Febooary ? (Thx to an old Casper the friendly ghost cartoon)

 

as another poster likes to say "I rebooted".

 

 

On a plus note I really like the new playback controls especially superspeed. The times are larger and much more easy to read. One more thing, how about hour long recordings showing 60 min at the right end of the progress bar ? A small thing to be sure but if it's really an hour then show an hour not 59m58s.

 

May be it's like an old professor friend of mine said  after I made a 1000x error on a soluability calculation using my slide rule. "What's a few powers of ten between friends ?"


=============

Can't understand why Timeless did that and BTW...great show! My husband said we did indeed have two recordings of the same show last week but he can't remember what it was.  He watched one and deleted and then when he went to watch the 'next' one it was the same episode as the first one and it couldn't have been the 'other times' scenario I mentioned before since his show was on a major network and they don't tend to have repeats.

 

We had one of those extended recordings on a 'regular' show too. Can't recall which one it was but it went on for hours.

 

Ghost delete is such a pain.

 

I wondered about that 59min58sec thing too but I will let that one go for now. Bigger fish to fry right?


when you go into record options for the series, does it say '<the network> only' for example ION Only ?



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Re: Upcoming X1 Updates


@Rustyben wrote:

@TerriB wrote:

@BeowolfJones wrote:

I get your message TeriB but this was a series recording that I set up when the show "Timeless" first aired and it worked fine for the first episode but duplicated the second episode as two recordings a week later. Also, why was my " Hart to Hart"  extended to 3 1/2 hrs ? (The DVR must have thought it was the Colts vs. the Texans - what an OT squeeker !)

 

PS. Ghost delete is still around. When will it finally be fixed ? Novemboo, Decemboo, Janbooary, Febooary ? (Thx to an old Casper the friendly ghost cartoon)

 

as another poster likes to say "I rebooted".

 

 

On a plus note I really like the new playback controls especially superspeed. The times are larger and much more easy to read. One more thing, how about hour long recordings showing 60 min at the right end of the progress bar ? A small thing to be sure but if it's really an hour then show an hour not 59m58s.

 

May be it's like an old professor friend of mine said  after I made a 1000x error on a soluability calculation using my slide rule. "What's a few powers of ten between friends ?"


=============

Can't understand why Timeless did that and BTW...great show! My husband said we did indeed have two recordings of the same show last week but he can't remember what it was.  He watched one and deleted and then when he went to watch the 'next' one it was the same episode as the first one and it couldn't have been the 'other times' scenario I mentioned before since his show was on a major network and they don't tend to have repeats.

 

We had one of those extended recordings on a 'regular' show too. Can't recall which one it was but it went on for hours.

 

Ghost delete is such a pain.

 

I wondered about that 59min58sec thing too but I will let that one go for now. Bigger fish to fry right?


when you go into record options for the series, does it say '<the network> only' for example ION Only ?


---

Rustyben, Historically it has given the option to choose a particular channel 'only' but not on all. Usually options are only 'SD Preferred or HD Preferred'. If this has changed it would be a good thing.

Expert

Re: Upcoming X1 Updates



---

Rustyben, Historically it has given the option to choose a particular channel 'only' but not on all. Usually options are only 'SD Preferred or HD Preferred'. If this has changed it would be a good thing.


when you go into record options for the series, does it say '<the network> only' for example ION Only ?

note the next recording date time and channel. delete the series then find the next recording on the guide not in search. hit record button and be sure it says <the-network> only. See if that fixes the issue?



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Re: X1 Technical Issues


@RobertWy wrote:

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

I wonder how they allowed you to do that. I tried at a service center and they said they couldn't allow it because of a corporate hierarchy rules says I cant have anymore XG2's until my 4th addtional outlet. I would swap them out for Xi boxes, but I don't like the whole reliant on primary box at all. I might just go back to legacy equipment becuase I feel that they operated fast enough for me, and they worked and did what they needed to do.


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Re: X1 Technical Issues

Post Moved & Merged to the X1 On Demand Topic

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Re: X1 Technical Issues


@jweaver0312 wrote:

@RobertWy wrote:

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

I wonder how they allowed you to do that. I tried at a service center and they said they couldn't allow it because of a corporate hierarchy rules says I cant have anymore XG2's until my 4th addtional outlet. I would swap them out for Xi boxes, but I don't like the whole reliant on primary box at all. I might just go back to legacy equipment becuase I feel that they operated fast enough for me, and they worked and did what they needed to do.


Hmm.  My bundle price includes 4 devices.  It sounds like you need to tell them you want to change your account so you can pay for extra outlets, but that doesn't make any sense.  If your contract includes the devices you have on your account, you should be able to just swap one device for another.  Try calling Comcast customer service and see what they say.

 

I am in the Houston market and I have heard that different markets have different rules.

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Re: X1 Technical Issues


@RobertWy wrote:

@jweaver0312 wrote:

@RobertWy wrote:

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

I wonder how they allowed you to do that. I tried at a service center and they said they couldn't allow it because of a corporate hierarchy rules says I cant have anymore XG2's until my 4th addtional outlet. I would swap them out for Xi boxes, but I don't like the whole reliant on primary box at all. I might just go back to legacy equipment becuase I feel that they operated fast enough for me, and they worked and did what they needed to do.


Hmm.  My bundle price includes 4 devices.  It sounds like you need to tell them you want to change your account so you can pay for extra outlets, but that doesn't make any sense.  If your contract includes the devices you have on your account, you should be able to just swap one device for another.  Try calling Comcast customer service and see what they say.

 

I am in the Houston market and I have heard that different markets have different rules.


I already pay for extra outlets. They even told me on the highest package which includes 4 rooms that I can still only have 1 XG2 plus three Xi boxes or RNG and then I could get it again as 4th outlet. Apparently no matter what package you have there is always one box included in every other package and the one that includes 4 only allows for one primary and 3 additional outlets included as well but it already gets paid for within the package deal. They tried selling me the highest up but they told me my bill would basically double. I want to stay on my grandfathered HD Preferred Plus. 


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Re: X1 Technical Issues


@jweaver0312 wrote:

@RobertWy wrote:

@jweaver0312 wrote:

@RobertWy wrote:

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

I wonder how they allowed you to do that. I tried at a service center and they said they couldn't allow it because of a corporate hierarchy rules says I cant have anymore XG2's until my 4th addtional outlet. I would swap them out for Xi boxes, but I don't like the whole reliant on primary box at all. I might just go back to legacy equipment becuase I feel that they operated fast enough for me, and they worked and did what they needed to do.


Hmm.  My bundle price includes 4 devices.  It sounds like you need to tell them you want to change your account so you can pay for extra outlets, but that doesn't make any sense.  If your contract includes the devices you have on your account, you should be able to just swap one device for another.  Try calling Comcast customer service and see what they say.

 

I am in the Houston market and I have heard that different markets have different rules.


I already pay for extra outlets. They even told me on the highest package which includes 4 rooms that I can still only have 1 XG2 plus three Xi boxes or RNG and then I could get it again as 4th outlet. Apparently no matter what package you have there is always one box included in every other package and the one that includes 4 only allows for one primary and 3 additional outlets included as well but it already gets paid for within the package deal. They tried selling me the highest up but they told me my bill would basically double. I want to stay on my grandfathered HD Preferred Plus. 



@jweaver0312 wrote:

@RobertWy wrote:

@jweaver0312 wrote:

@RobertWy wrote:

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

I wonder how they allowed you to do that. I tried at a service center and they said they couldn't allow it because of a corporate hierarchy rules says I cant have anymore XG2's until my 4th addtional outlet. I would swap them out for Xi boxes, but I don't like the whole reliant on primary box at all. I might just go back to legacy equipment becuase I feel that they operated fast enough for me, and they worked and did what they needed to do.


Hmm.  My bundle price includes 4 devices.  It sounds like you need to tell them you want to change your account so you can pay for extra outlets, but that doesn't make any sense.  If your contract includes the devices you have on your account, you should be able to just swap one device for another.  Try calling Comcast customer service and see what they say.

 

I am in the Houston market and I have heard that different markets have different rules.


I already pay for extra outlets. They even told me on the highest package which includes 4 rooms that I can still only have 1 XG2 plus three Xi boxes or RNG and then I could get it again as 4th outlet. Apparently no matter what package you have there is always one box included in every other package and the one that includes 4 only allows for one primary and 3 additional outlets included as well but it already gets paid for within the package deal. They tried selling me the highest up but they told me my bill would basically double. I want to stay on my grandfathered HD Preferred Plus. 


I did the same thing you did; stayed with my previous plan until it was phased out.  Then I had to go to a similar more expensive plan in order to have enough X1 boxes for six TV's.  I tried the HD DTA for a while, but it didn't have what X1 has.  Now, my plan has been modified again and I will lose it when the contract expires.

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Re: New problem with Guide and Favorites appeared today

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Ongoing Technical Issues

Once again I could use some help from the community, my ongoing 2 year saga of intermittent technical issues/performance issues continues.  I need to know how bad my service is compared to the average experience.  I certainly can't imagine it's the expected behavior.

 

Thanks in advance for any replies.

 

1. How long on average does it take for your X1 to tune to a channel (changing channel, or exiting a recording)?

(My average is about 2 cycles of the ... across the middle of the screen, but it varies from relatively quick, where I don't even see the ..., which is what I assume is normal, to very slow, where the ... will cycle 3 or 4 times, and then I'll get an XRE03047(usually) "trouble tuning to the channel" error.  Generally a couple seconds after the error message the channel will actually tune in.  This happens a couple times a day most days that I watch TV for any significant period of time.

 

2. How often do you have "control" errors?   Meaning you press a button on the remote, and either nothing, or something other than what is expected happens.  (Multiple times per session I will have nothing happen, or a delayed response.  And on almost all recordings I get 50% accuracy on going from Pause to Slow Motion, half the time it goes from Pause to FF incorrectly.)

 

3. How often do you go back tovcontinue a recording and have it start over from the beginning?  (That seemed to be less frequent for me lately, but it did happen again tonight during MNF.  And I try to use the cool new lightning ff to get back to where I was, but my response is so slow, that by time it stops I'm either at the end of the recording or way past where I need to be.)

 

Thanks for you input!

Regular Contributor

Re: Ongoing Technical Issues

I don't think you should expect any poor quality of service as a paying customer, but I know you're just looking for other experiences to compare yours to.

1. I'd say average 1 to 2 "..." cycles for me. Very infrequent XRE errors. So few I can't count them.

2. Little to no control errors. I would describe my experience as laggy if anything at times, with an occassional 1 second of delay after hitting a button.

3. I don't think that's ever happened to me.
Regular Contributor

Re: Ongoing Technical Issues

What's the over/under on how many techs he has had out to his home if he's been having problems for 2+ years? I'm gonna say at least 6.

I think his agenda is probably very selfish. He just wants a good X1 experience.
Gold Problem Solver

Re: Ongoing Technical Issues

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 

Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

It's been quite a long time since I have posted in this thread but I recall a Comcast employee telling you your signal levels were out out of spec. Did you ever have that addressed?

Funny but my X1 has worked perfectly for over three years now and the reason is my signal levels are well within spec. 

My input is very simple. You need to get a Comcast tech out to your house. If you already have, you need another one.

Personally I cannot believe you are still posting questions and concerns like this and I am wondering what your real agenda is here...



@tctc wrote:

Once again I could use some help from the community, my ongoing 2 year saga of intermittent technical issues/performance issues continues.  I need to know how bad my service is compared to the average experience.  I certainly can't imagine it's the expected behavior.

 

Thanks in advance for any replies.

 

1. How long on average does it take for your X1 to tune to a channel (changing channel, or exiting a recording)?

(My average is about 2 cycles of the ... across the middle of the screen, but it varies from relatively quick, where I don't even see the ..., which is what I assume is normal, to very slow, where the ... will cycle 3 or 4 times, and then I'll get an XRE03047(usually) "trouble tuning to the channel" error.  Generally a couple seconds after the error message the channel will actually tune in.  This happens a couple times a day most days that I watch TV for any significant period of time.

 

2. How often do you have "control" errors?   Meaning you press a button on the remote, and either nothing, or something other than what is expected happens.  (Multiple times per session I will have nothing happen, or a delayed response.  And on almost all recordings I get 50% accuracy on going from Pause to Slow Motion, half the time it goes from Pause to FF incorrectly.)

 

3. How often do you go back tovcontinue a recording and have it start over from the beginning?  (That seemed to be less frequent for me lately, but it did happen again tonight during MNF.  And I try to use the cool new lightning ff to get back to where I was, but my response is so slow, that by time it stops I'm either at the end of the recording or way past where I need to be.)

 

Thanks for you input!


 


Can you please describe perfectly?   Maybe what I have is perfect and I'm wasting my time.  Really, please, please, please desribe how my X1 is supposed to be working. That's exactly what I'm looking for.   That's my agenda.  If everyone else is having the same issues, then I could just accept it as a subpar platform and move on.

 

I would settle for "not completely annoying", but perfect would be great.

Every once in a while I get a night with no significant issues and it's a great experience.  I should probably just disconnect, but I enjoy sports and TV has been getting much better in recent years, it's just unfortunate that Comcast has a monoply on cable and decided.

 

I have had my levels check more times than I could possibly count.  When a tech comes out they say everything is withing spec, but nothing has changed my performance, and when I call to whatever level of support, they can verify that I am getting error messages, as they see them on their end.   They don't say "I don't see a problem, what's your agenda", they say "wow, you're getting a lot of error messages, that shouldn't happen", and then I don't hear back from them...

 

Do you have a "super tech" that you could recommend in Northern California? I have had over 20 tech visits in 2 years, and have been connected with every suppoert Tier level that exists, as far as I can tell.  Yesterday there was once again a "network" tech up on the pole.   The only difference I noticed after he left was lack of internet until I rebooted everything.  I have had my house re-cabled, and every X1 box has been replaced at least once, come to think of it, all but one have been replaced twice.  I currently have 2 DVRs and 3 sattelite boxes.  I was recently told the Xi2 that I had may be the issue, so that was replaced with a full DVR (whatever that's called), but it didn't change anything.  Although my bill did go up, even though I was told it wouldn't change at all.  Prior to that the number and manner of attempted fixes are too many to list or even remember, even though I've attempted to start loggin them.


There are others in my neighborhood with issues, and the Advanced Repair Corporate Relations rep that I'm working with can see that there are other houses that show "red" interspersed throughout my neighborhood/node.  I'm pretty sure there's a local network/signal issue and that the time hasn't been taken to figure out what that is.  Or that the expense would be too great, so they're just hoping we all just deal with it, as many in the neighborhood are.   I just happen to be one who posts to forums...

Gold Problem Solver

Re: Ongoing Technical Issues

Contact your local cable commission. Last time I checked Comcast legally has to respond the them...

12 years ago, that process helped me.



@tctc wrote:

@RickGr4 wrote:

It's been quite a long time since I have posted in this thread but I recall a Comcast employee telling you your signal levels were out out of spec. Did you ever have that addressed?

Funny but my X1 has worked perfectly for over three years now and the reason is my signal levels are well within spec. 

My input is very simple. You need to get a Comcast tech out to your house. If you already have, you need another one.

Personally I cannot believe you are still posting questions and concerns like this and I am wondering what your real agenda is here...



@tctc wrote:

Once again I could use some help from the community, my ongoing 2 year saga of intermittent technical issues/performance issues continues.  I need to know how bad my service is compared to the average experience.  I certainly can't imagine it's the expected behavior.

 

Thanks in advance for any replies.

 

1. How long on average does it take for your X1 to tune to a channel (changing channel, or exiting a recording)?

(My average is about 2 cycles of the ... across the middle of the screen, but it varies from relatively quick, where I don't even see the ..., which is what I assume is normal, to very slow, where the ... will cycle 3 or 4 times, and then I'll get an XRE03047(usually) "trouble tuning to the channel" error.  Generally a couple seconds after the error message the channel will actually tune in.  This happens a couple times a day most days that I watch TV for any significant period of time.

 

2. How often do you have "control" errors?   Meaning you press a button on the remote, and either nothing, or something other than what is expected happens.  (Multiple times per session I will have nothing happen, or a delayed response.  And on almost all recordings I get 50% accuracy on going from Pause to Slow Motion, half the time it goes from Pause to FF incorrectly.)

 

3. How often do you go back tovcontinue a recording and have it start over from the beginning?  (That seemed to be less frequent for me lately, but it did happen again tonight during MNF.  And I try to use the cool new lightning ff to get back to where I was, but my response is so slow, that by time it stops I'm either at the end of the recording or way past where I need to be.)

 

Thanks for you input!


 


Can you please describe perfectly?   Maybe what I have is perfect and I'm wasting my time.  Really, please, please, please desribe how my X1 is supposed to be working. That's exactly what I'm looking for.   That's my agenda.  If everyone else is having the same issues, then I could just accept it as a subpar platform and move on.

 

I would settle for "not completely annoying", but perfect would be great.

Every once in a while I get a night with no significant issues and it's a great experience.  I should probably just disconnect, but I enjoy sports and TV has been getting much better in recent years, it's just unfortunate that Comcast has a monoply on cable and decided.

 

I have had my levels check more times than I could possibly count.  When a tech comes out they say everything is withing spec, but nothing has changed my performance, and when I call to whatever level of support, they can verify that I am getting error messages, as they see them on their end.   They don't say "I don't see a problem, what's your agenda", they say "wow, you're getting a lot of error messages, that shouldn't happen", and then I don't hear back from them...

 

Do you have a "super tech" that you could recommend in Northern California? I have had over 20 tech visits in 2 years, and have been connected with every suppoert Tier level that exists, as far as I can tell.  Yesterday there was once again a "network" tech up on the pole.   The only difference I noticed after he left was lack of internet until I rebooted everything.  I have had my house re-cabled, and every X1 box has been replaced at least once, come to think of it, all but one have been replaced twice.  I currently have 2 DVRs and 3 sattelite boxes.  I was recently told the Xi2 that I had may be the issue, so that was replaced with a full DVR (whatever that's called), but it didn't change anything.  Although my bill did go up, even though I was told it wouldn't change at all.  Prior to that the number and manner of attempted fixes are too many to list or even remember, even though I've attempted to start loggin them.


There are others in my neighborhood with issues, and the Advanced Repair Corporate Relations rep that I'm working with can see that there are other houses that show "red" interspersed throughout my neighborhood/node.  I'm pretty sure there's a local network/signal issue and that the time hasn't been taken to figure out what that is.  Or that the expense would be too great, so they're just hoping we all just deal with it, as many in the neighborhood are.   I just happen to be one who posts to forums...


 

Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


I also live in an older neighborhood.

So any advice on how to get the local cable commision to help me force Comcast to fix the issue would be very helpful.

Because it is very clear to me that the issue is outside my house, and I have been told that by Comcast reps, but that hasn't gotten me anywhere.

 

Please let me know what steps I missed with the line crew and local cable commission?

I have seen many posts about signal levels, and mocha filters, and getting techs out, and tried all of them, but yes, I definitely missed it if you or anyone has posted how to get Comcast to fix a line issue, or advice on the local comission.

Gold Problem Solver

Re: Ongoing Technical Issues

Unless something has changed that I am not aware of, legally Comcast must respond to the local cable commission. 12 years ago it worked for me.

However if you do not yet understand what the MoCA filter does, I am worried you may be contributing to the problem...


@tctc wrote:

@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


I also live in an older neighborhood.

So any advice on how to get the local cable commision to help me force Comcast to fix the issue would be very helpful.

Because it is very clear to me that the issue is outside my house, and I have been told that by Comcast reps, but that hasn't gotten me anywhere.

 

Please let me know what steps I missed with the line crew and local cable commission?

I have seen many posts about signal levels, and mocha filters, and getting techs out, and tried all of them, but yes, I definitely missed it if you or anyone has posted how to get Comcast to fix a line issue, or advice on the local comission.





Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


And seriously, as a person who has had similar issues in the past, you are the perfect person to provide context for me.

 

So please, can you answer my original questions so that I know what my experience actually should be?

 

That will help me with both Comcast and the local commisions, which I will research and contact tomorrow.

 

1. What should the lag be changing channels?

2. Should I expect 0 control errors?

3. Should I never expect to "resume" a recording at the beginnig when I've already watched to the 2 minute warning of the first half?

 

 

Regular Contributor

Re: Ongoing Technical Issues


@RickGr4 wrote:

Unless something has changed that I am not aware of, legally Comcast must respond to the local cable commission. 12 years ago it worked for me.

However if you do not yet understand what the MoCA filter does, I am worried you may be contributing to the problem...


@tctc wrote:

@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


I also live in an older neighborhood.

So any advice on how to get the local cable commision to help me force Comcast to fix the issue would be very helpful.

Because it is very clear to me that the issue is outside my house, and I have been told that by Comcast reps, but that hasn't gotten me anywhere.

 

Please let me know what steps I missed with the line crew and local cable commission?

I have seen many posts about signal levels, and mocha filters, and getting techs out, and tried all of them, but yes, I definitely missed it if you or anyone has posted how to get Comcast to fix a line issue, or advice on the local comission.






Why would I ever need to know anything about a MoCa filter?

I don't touch any of my cables or boxes.  I'm leaving that to the pros, as otherwise I might contribute to the problem.

How could I possible contribute to the problem by not knowing the technology behind it.

 

Hah, I just realized you're trolling me, good one, you got me...

 

X1 didn't even exist in 2004

Gold Problem Solver

Re: Ongoing Technical Issues


@tctc wrote:

@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


And seriously, as a person who has had similar issues in the past, you are the perfect person to provide context for me.

 

So please, can you answer my original questions so that I know what my experience actually should be?

 

That will help me with both Comcast and the local commisions, which I will research and contact tomorrow.

 

1. What should the lag be changing channels? My Arris DVR changes channels in roughly 1 to 1.5 seconds which I think is fantastic considering the X1 guide is cloud based.

2. Should I expect 0 control errors? Impossible to answer unless we know everything about your AV gear and how it is connected. I have absolutely no control errors but it was a battle at first. However it should be noted I do not use the X1 remotes. They are far too limited. Most X1 "control errors" can be eliminated by RF Pairing the remote to the box. If that doesn't help the only remaining solution is fixing your signal issues.

3. Should I never expect to "resume" a recording at the beginnig when I've already watched to the 2 minute warning of the first half? It's never happened to me... But my X1 signal levels are well within spec.

TCTC did you ever learn how to check your own X1 signal levels? Did you ever post the results? I clearly recall a Comcast employee telling you your signal levels were out of spec....