X1 Shortcut button not working

[crazyjaney]

Add my family to list of customers who want the B button function restored ASAP

[dcherr]

picture of station in right hand corner when searching channels

[stretch65]

HI, I USED TO BE ABLE PRESS THE LETTER B WHEN THE GUIDE WAS ON AND DROP THE PICTURE TO THE BOTTOM RIGHT HAND CORNER.AND NOW I CAN'T. DID SOMETHING CHANGE?

[ArrisTuska]

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@dcherr wrote:

picture of station in right hand corner when searching channels

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Seen that as well, one feature I really liked..

[RobertWy]

It has been disabled and it will be used for something else in the future.

http://forums.xfinity.com/t5/X1/X1-Shortcut-button-not-working/m-p/2936568#M132452

[Xcop12]

I can't watch a program as I browse through the guide.

[antigua2005]

Hi, I used to be able to open a small screen in my tv, when the guide was on, for some reason, I lost that, why?

[tmacon]

Put the functionality back, please! And follow industry standard of not just changing the UI for sake of change and publish release notes to users!

[mar18]

How do you just take away features that PEOPLE USE ALL THE TIME--no notice, no comment, nothing.  In this house we use the "B" button every single day, multiple times a day, and the sports score button as well-- now NONE of the 4 are working.  This is 100% NOT RIGHT.  If you're going to start taking things away, then REDUCE SOME FEES-- you raise costs all the time, now just take away things because you feel like it???!!!!!  You have NO way of knowing if people are using these buttons in the privacy of their own homes so what is it-- you're taking them away so you can start CHARGING for them?!  We are beyond livid. Restore what we HAD and have been using---this is outrageous!

[qdrawjim]

I use the "B" button all the time as well... Please put it back on and operating the PIP...

[BB43]

So B button on remote changing in the fute. OK.In the meantime!!!!! Bring back the old one and give us an option to opt in!!!!!!! And immediately. I'm not happy   Who else agrees?

[la2051]

We always used the B button.  Never used the Program Guide without activating the picture in the lower right corner.  It's been very annoying that this feature has not been working the past two weeks.  I was about to report that our box was malfunctioning.  This was such a basic feature that we literally used every day, I cannot believe Comcast would just turn this off without notifying its customers.  Very disappointing.  

[swissin1]

I want my b button back!!!!

[Tw888]

You would think Comcast would inform people so your not wasting time trouble shooting Bad Customer service one again.

[TobyCheetah]

I talked to Xfinity and the B button has been discontinued. I voiced my dismay and they're keeping a log of how many people complain. Hopefully they'll bring it back.

[johntoday]

The "B" shortcut button to display the smaller video window while on the menu page stopped working on our remote. How do I fix this? I tried resetting the system but that didn't work.

Maybe Dish or even the other one?

[johntoday]

where is the new button for a mini window?

[RobertWy]

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@johntoday wrote:

where is the new button for a mini window?

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There isn't one.

[Moses963]

The preview window this button offered was most certainly used and, judging by the response, it was quite popular. I realize customer service has never been a priority for Comcast, but this is just petty and arrogant. The guide has become very cumbersome and this feature, which you removed without warning or real explanation, made it at least bearable. If you wonder why so many are making the switch to streaming services, things like this is why. Time to rethink your relationship with the people who pay for your service.

[Jay_B]

Comcast, bring back the PIP while viewing the Guide!!!  Listen to your customers, this is a feature we like and use.

[brwnhomer]

I tried to find out why my B button on my remote will not work anymore on both my tv,s. I could not find anything going though all the troubl shooting on my tv.

would yoy please help on this.

thanks Dave

[RocktheWorld]

Appreciate the explanation from Comcast Andrew why the letter B stopped working on the remote. However, it would be much appreciated if Comcast would notify their customers in advance of any changes to their service so we don't have to research for answers. Thank you.

[JohnnyDraper]

please restore the B option 

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@Curly wrote:

The "B" shortcut button to display the smaller video window while on the menu page stopped working on our remote. How do I fix this? I tried resetting the system but that didn't work.

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[Vmscrafter]

Ugh yet another reason I hate Comcast!!! Why would you take a perfectly good feature away? Nobody asked me if I used it because I would have told them YES in no uncertain terms. Who was asked if they were using it? As you can see here, tons of people were using it. And yes I did the same thing, reset box etc and ended up calling support and even she didn't know about it until she asked someone else.  Bad move Comcast, you are just pushing people away with decisions like this. I hate that they took this feature away. I used it EVERY time I turned on the guide or the list of my recordings. Grrrr.....

[LindyIn]

Please restore the "b" button feature on the remote. It's especially useful when watching sports, which is a lot in our house. 

[math5mom]

Bring back the "b" button feature!! We use all the time! I do not having to browse without a view of the current program. Terrible decision to remove this feature!!

[Rbouchard]

No more B button? Seriously? Why?! I used it often. That is upsetting Comcast. 

[RandyMP]

Not the same, if you ask me.  Prefer the "b" on other screens as well (menus).  It's probably a "TIVO" patent issue.  Make me want to just get a TIVO and dump the X1.

[HoustonTrixie]

What? Why?! Why remove a feature that is liked?

[HoustonTrixie]

AGREE! Just remove without warning? No assigned new feature for buttons, but what heck, lets just remove it for fun?!
Wow!
We are big company, you are small customers, must be their thinking.

[vklegman]

Why would they take this function away.  I never use a or c. But use b and d all the time. Bring it back

[brossi]

Glad I found this forum, spent 20 minutes searching for why the B button was no longer working. Wish we were notified that this was removed, wish this was still an option.

[dog2004]

I have noticed that as mellinials graduate and are absorbed into IT and programming departments of industry that the same thing is happening nationwide.  There is no customer "care" as with older support personnel.  They were consumed by their smart phones and

believed that eveyone else was also.  That was where Microsoft Windows 8 came from.  It went away and windows 10 works a bit more

like what people actually liked.  You'll notice that they are not called programs anymore, just apps.  Also, a lot of new cars no longer come with spare tires.  Sheeesh.  Until the CEO's take over the boardroom again and wait for the kids to grow up and learn a few things, this will continue.  Maybe when they get the blue button programmed again you will have Angry Birds pop up on your bigscreen. 

[menschd17]

I called tech support about this and they did all kinds of checks with no results. They told me to take my 2 x1 remotes to the Comcast store for replacement. Apparently tech support knows nothing about the B button being deactivated

[ghostdame]

the B button is also used while checking "on demand" content .. now you cant view the program your watching and look anything up. we used this all the time. very disappointing.

[skek64]

Greetings,

I just noticed that the "B" button no longer works when in the "Guide" screen.

In the past, it placed a window in the lower right hand corner of your screen that showed the current channel.

Is the "B" button on my remote broken or did you change the software to eliminate this feature?

Howard

[Rustyben]

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@skek64 wrote:

Greetings,

I just noticed that the "B" button no longer works when in the "Guide" screen.

In the past, it placed a window in the lower right hand corner of your screen that showed the current channel.

Is the "B" button on my remote broken or did you change the software to eliminate this feature?

Howard

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Hi, I moved your post to a master B button thread. lots of information in this area.

[Retiref1017]

Try the right arrow button. You can scroll up and down, punch in a channel>OK and see what is on that channel while still watching your current channel in a much larger view. Takes getting used to, but easy once you do.

[Just_Me_2]

We can get used to almost anything, but it's still not the PIP.

As far as "lack of use," do you all want to know how many times a day I pressed the B button? Usually just once. Why? Because when I did it first thing in morning, the PIP would stay the entire rest of the day. I never HAD to press it more than once because once I told the box to do it, it continued to do so for roughly 24hrs.

Then they cite lack of use? If I had known they would take it away, I would have gone in and out of PIP every single time I used the guide or On Demand.

[tomgawron]

Why was it eliminated?

[daimlay]

I miss the B button. I used it all the time. Please put this function back so I ca use it.

[Nobbynoodle]

What can we do to officially let comcast know about getting the B button feature back.  It was beyond dumb not leaving it alone until it has to change.  I really would like the feature, that I used a lot when looking at the guide, retored.  Thank goodness I found this board before I started messing with the settings on the remote.  I feel for others that wasted a lot of their time.  

I really would like to know how we can complain officially.....such as an email address or phone number....

thanks!

[keithrt]

Spent an hour trying to get the B button on the remote to work.  Found out online that this function was removed at the last upgrade.  No notification from Xfinity just removed the functionality.  Hope Xfinity will restore this function which I use often as apparently many others do as well.  Xfinity should be enhancing functions not removing them.

[Elrayo79]

Bring it back! Bring it back! Why remove it and not replace it with anything? That is just beyond stupid and not warning users is doubly so. I look at it this way, I lost 25% of my A-D functions so when do I lose 25% of my bill? Restore the PIP option please. It was one of the ressons we switched from DirectTV.

[WindsurfMaui]

First to Comcast I don't know what feature the B button will be used for but unless it delivers pizza or does something equally as good many many customers will be upset. Second, why not take the weather channel button, and few people use, and leave the B button alone. Last, I think the best way to register a complaint is to tweet to Comcast and post to the Comcast Facebook page.

[Annagr]

I agree with you about the limited guide if you press the right arrow.  My husband used the b button to search for upcoming shows while seeing the current show in the right corner. 

[ThunderCVR]

Apparently the "B" shortcut button has been disabled for some reason...so, how do I view the smaller video window now?

[Just_Me_2]

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@Nobbynoodle wrote:

What can we do to officially let comcast know about getting the B button feature back.  It was beyond dumb not leaving it alone until it has to change.  I really would like the feature, that I used a lot when looking at the guide, retored.  Thank goodness I found this board before I started messing with the settings on the remote.  I feel for others that wasted a lot of their time.  

I really would like to know how we can complain officially.....such as an email address or phone number....

thanks!

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At the end of Tom Karinshank's letter (he's the Senior VP of Customer Experience,) you can click on "Send Tom Feedback." I did that a few days ago and actually received a response from someone in his office.

https://www.xfinity.com/Corporate/Customers/TomKCustCare.html

[captbobbyc]

While in the guide mode on the remote, button "B" doesn't bring up the small window of the channel you are presently watching.  Was working.