X1 Intermittent Freezing

[Kralc8954]

We have the Xfi Wireless Box setup in our house. All of the TVs have wireless boxes. The problem is we are constantly having issues with it freezing for a few seconds and then start playing again on its own. If you rewind it to before where it froze it will play through the spot fine. Any ideas? We’ve done all the reset/system refresh stuff with no success.

[CCAndrew]

How many wireless boxes?

[Kralc8954]

Four. Does it on all of them. A system refresh this afternoon has stopped it for now. My assumption is a signal issue in the area. I posted on a neighborhood forum and other people were having what sounded like the same issue.

But I’d appreciate any advice you have.

[CCAndrew]

For bandwidth reasons you shouldn’t have more than 2 maybe 3 at most. Do you have other X1 equipment?

[Kralc8954]

Just phones and tablets here and there on wifi. Why would xfinity install it this way if that’s the case?

[CCAndrew]

No idea but since everything is over WiFi, if it’s too far from the gateway or if there’s Wi-Fi interference there’s going to be issues.