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X1 Guide

Frequent Visitor

X1 Guide

Anyone else having a problem 2-11-2019 with program guide  Program Guide Unavailable? 

Regular Contributor

Re: Program info unavailable

Happening right now on all cable boxes in house.  No programming on any channel for 2 hours already.  Rebooted and still nothing.

Frequent Visitor

Re: Program info unavailable

Here too, in the Philadelphia suburbs. Also affecting the Stream app.

Contributor

Re: Program info unavailable

Same in Baltimore. Twitter comment just released from @ComcastCares

3:00pm ET

 
Regular Contributor

Re: Program info unavailable

I called Comcast after posting and before I even got a live person the recording said that certain areas were having "guide" problems and the engineers were aware and working on it.  I am in Pa.  

Frequent Visitor

Re: Program info unavailable

Same in Virginia-- Program info unavailable
New Poster

Program Info Unavailable

The Guide simply shows “Program Info Unavailable” for every channel st every time. It tells me to check back later, which I have been doing for the past several hours and no change. I am in DC.
Regular Contributor

Re: Program info unavailable

Same for me here in the South Jersey area.
Frequent Visitor

Re: Program info unavailable

Same issue here in FL with my X1 box. 

 

As an FYI, IF you have a ROKU box with the Xfinity App, everything shows up just fine.  In fact, you can even setup a program to record.  Hope it helps someone.

Highlighted
Regular Contributor

Re: Program Info Unavailable

I am having same problem all channels say no program info unavailable. I am in Florida
Frequent Visitor

Re: X1 Guide

Same here in our area.  No programming information available. (Philadelphia suburbs)

New Poster

Re: GUIDE

Comcast  tech service just told me  "it's a national outage" for the guide,  so it's not l just local.  They have "engineers" trying to determine how to fix it (something about a computer code being the problem).

Frequent Visitor

Re: X1 Guide

I’m in Michigan, I think it’s starting to come back, slowly, but it’s something, it’s hope. 

 

Thanks for for the reply, now I know I’m not alone.  

Contributor

Re: X1 Guide

Same problem here... Program Info Unavailable on the channel/program lines,

And no Info in the Description area below the Guide..

In New Hampshire area all day.

 

Can a Comcast Rep please tell us what is the problem with the guide is and

when it will be fixed?

Thanks !!  Smiley Sad

Diamond Problem Solver

Re: X1 Guide

Thanks for your patience, there is a known issue being worked on. No ETA at this time

I am a Retired Official Comcast Employee
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Regular Contributor

Re: Program info unavailable

That’s interesting. I’ve never even looked at the Xfinity app on the Roku. I’ll check it out. If the guide doesn’t come back soon. Thank you!
Contributor

Re: X1 Guide


@CCAndrew wrote:
Thanks for your patience, there is a known issue being worked on. No ETA at this time

Thank you ComcastAndrew... can you please keep us updated ?

Appreciate your reply -  Smiley Happy

Diamond Problem Solver

Re: X1 Guide

We’ll try, I believe it’s also affecting the website guide as well.

I am a Retired Official Comcast Employee
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Valued Contributor

Re: X1 Guide

Happening in Ma issues all day long.  Never know what to expect as it is always something that is not working correctly.  Worst cable service I have ever had but it is the only one in my area and they know it.

 

Frequent Visitor

Re: X1 Guide

Seems to be working as of 7PM last night.  Hopefully, it's a permanent fix.