Happening right now on all cable boxes in house. No programming on any channel for 2 hours already. Rebooted and still nothing.
Same in Baltimore. Twitter comment just released from @ComcastCares
I called Comcast after posting and before I even got a live person the recording said that certain areas were having "guide" problems and the engineers were aware and working on it. I am in Pa.
Same issue here in FL with my X1 box.
As an FYI, IF you have a ROKU box with the Xfinity App, everything shows up just fine. In fact, you can even setup a program to record. Hope it helps someone.
Comcast tech service just told me "it's a national outage" for the guide, so it's not l just local. They have "engineers" trying to determine how to fix it (something about a computer code being the problem).
I’m in Michigan, I think it’s starting to come back, slowly, but it’s something, it’s hope.
Thanks for for the reply, now I know I’m not alone.
Same problem here... Program Info Unavailable on the channel/program lines,
And no Info in the Description area below the Guide..
In New Hampshire area all day.
Can a Comcast Rep please tell us what is the problem with the guide is and
when it will be fixed?
Thanks for your patience, there is a known issue being worked on. No ETA at this time
Thank you ComcastAndrew... can you please keep us updated ?
Appreciate your reply -
Happening in Ma issues all day long. Never know what to expect as it is always something that is not working correctly. Worst cable service I have ever had but it is the only one in my area and they know it.