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X1 4K DVR box used with non 4K TV - comments

Frequent Visitor

X1 4K DVR box used with non 4K TV - comments

Hello:

I have an 4.5 yr old X1 DVR box. The issue I have is the companion Xi3(?) box in the house has the new NPR ONE app while the main X1 box/TV doesn’t show the app. After 1.5 hrs, the advanced tech support person stated my old X1 box will no longer accept firmware updates - true or not?

So after that, and a failed technician visit, it was recommended to get the latest X1 4K box - that setup box has the latest firmware. That was due to the technician stating he couldn’t guarantee that swapping out the old box with the same X1 model would solve the problem.

I asked about downward compatibility; my TV & DVD player are not 4K compatible. The Comcast employees stated there would be no issue.

However, I’ve read varying commentary as to wether the picture quality does become degraded, stays the same, better, etc. with this setup combination.

Can anyone offer any insight or advice?
BTW - the box is on order, but if it’s going to result in a poorer quality picture I won’t bother with it. I’ll live with not having the NPR app on my main system/TV.

Thanks in advance.
Expert

Re: X1 4K DVR box used with non 4K TV - comments


@schacht_w wrote:
Hello:

I have an 4.5 yr old X1 DVR box. The issue I have is the companion Xi3(?) box in the house has the new NPR ONE app while the main X1 box/TV doesn’t show the app. After 1.5 hrs, the advanced tech support person stated my old X1 box will no longer accept firmware updates - true or not?

So after that, and a failed technician visit, it was recommended to get the latest X1 4K box - that setup box has the latest firmware. That was due to the technician stating he couldn’t guarantee that swapping out the old box with the same X1 model would solve the problem.

I asked about downward compatibility; my TV & DVD player are not 4K compatible. The Comcast employees stated there would be no issue.

However, I’ve read varying commentary as to wether the picture quality does become degraded, stays the same, better, etc. with this setup combination.

Can anyone offer any insight or advice?
BTW - the box is on order, but if it’s going to result in a poorer quality picture I won’t bother with it. I’ll live with not having the NPR app on my main system/TV.

Thanks in advance.

i've not seen any Comcast employee say that any X1 set top box can't be updated. using the voice remote say "About". what is the set top box model number, firmware version, and xre version.

for example my DVR is STB version Mx0p11an 2.14p18s4 and xre release version is 85.1.1 04/10/2018



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Frequent Visitor

Re: X1 4K DVR box used with non 4K TV - comments

I’m just repeating what an advanced tech support person me Saturday afternoon.

More to the point, do you have any commentary regarding using a X1 4K DVR
box with a non 4K TV & DVD?
Official Employee

Re: X1 4K DVR box used with non 4K TV - comments

The non 4K tv shouldn’t be an issue. Your DVD player has nothing to do with your cable box. Boxes take updates at different times, so having one box that has an app and another that doesn’t have it, isn’t out of the question.
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Official Employee

Re: X1 4K DVR box used with non 4K TV - comments

Hello schacht_w, the information that ComcastAndrew shared is correct. Please reach back to me via the private message you sent if you need anything further. 

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