Xfinity plant
Community Forum
Xfinity globe

X! tve box does not come on, even though

New Poster

X! tve box does not come on, even though

I have a wireless X1 cable box along with the regular cable box. The main cable box works fine.  The wireless box is not connecting.  I have tried unplugging it and it is still not working.  My tv that it is hooked to works fine as I am still able to use my Roku to watch Netflix and other things.  Any suggestions to get it to work?

Official Employee

Re: X! tve box does not come on, even though


@GA52 wrote:

I have a wireless X1 cable box along with the regular cable box. The main cable box works fine.  The wireless box is not connecting.  I have tried unplugging it and it is still not working.  My tv that it is hooked to works fine as I am still able to use my Roku to watch Netflix and other things.  Any suggestions to get it to work?


What's the error code?