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Won't Turn On

Contributor

Won't Turn On

I replaced my defective DVR receiver 2 days ago with the new DVR Receiver and after being off over night the receiver will not turn on in the morning. All I get is 3 dots in the center of the screen. I have to unplug it to make it work. What is going on here??? Do I need to get another one?

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Diamond Problem Solver

Re: Won't Turn On

Possibly what was wrong with the first one?

I am a Retired Official Comcast Employee
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Contributor

Re: Won't Turn On

My recordings were not showing up in the saved recordings. 

Regular Contributor

Re: Won't Turn On

Check your cable connections.  There should be a place in the device settings where you can check the signal levels.

 

Also, try doing a 'troubleshoot' and 'system refresh' from your xfinity account login or the xfinity account app on your phone.  That will reload and restart the box and might clear up some quirks.

Contributor

Re: Won't Turn On

Cable connections are fine. Signal is fine. I think it might be defective. I'll have to call xfinity and see what they say. 

Regular Contributor

Re: Won't Turn On

They'll probably do the reset/refresh for you first if you haven't already. 

Contributor

Re: Won't Turn On

One thing really surprised me with the replacement. All my recordings showed up, even the missing ones and all my scheduled shows were in it too. That never happened with satellite.
Regular Contributor

Re: Won't Turn On

With the X1 system your recordings are duplicated in the cloud - at least for the more limited time/number allowed there, and your schedule is saved there so they are saved across hardware swaps and you can access them from the phone/tablet apps and the streaming site.

Diamond Problem Solver

Re: Won't Turn On

@lesmikesell
Not quite, only the last 60 hours of recordings made are accessible after a swap. The guide, settings etc are all cloud based

I am a Retired Official Comcast Employee
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