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Wireless TV box

Egossett
New Poster

Wireless TV box

Does anyone else have issues with the wireless box freezing or glitching? We have tried to restart it and when I talked to Customer service the guy told us we might need a 4K TV. So I updated the tv and this is still happening. The Gateway is 6ft away from the X1 wireless tv box. Can’t get an answer from Comcast and have switched out the X1 twice still same results. Really annoyed with this has been going on for months. Maybe time to switch to Google fiber?
CCAndrew
Diamond Problem Solver

Re: Wireless TV box

Try restarting your gateway too or move it closer

I am a Retired Official Comcast Employee
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Egossett
New Poster

Re: Wireless TV box

Just updated my post from May. What do you think?
CCAndrew
Diamond Problem Solver

Re: Wireless TV box

It’s been 4 months, who remembers what your original post said. You should have came back for additional troubleshooting. As a consumer, do what you have to do

I am a Retired Official Comcast Employee
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