I just had my cable installed, my upstairs room cable jack was unusable so the technician gave me a wireless box. It was late evening so I agreed to set it up myself and tried the following day. Upon initial setup it has connectivity issues. I read online that it has to be used with a comcast modem. I am using my own router/modem combination. Talking to online support they assured me that I can use my current setup but it needs to be done by a Comcast Tech. Just want a second opinion before i waste another day waiting for someone to come out and tell me it cannot be done. So can my setup be used with this box? I don't want to pay extra for something i cannot use and I don't want to waste my own and another tech's time for something that isn't feasible.
I tried to connect to the X1 mesh but the devices have a password protection and without the password you can't join the x1 mesh.