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Why are Netflix and Prime apps so slow?

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Contributor

Why are Netflix and Prime apps so slow?

They run much faster through my ROKU TV than my Comcast box.  It's the same internet.  Why?

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Diamond Problem Solver

Re: Why are Netflix and Prime apps so slow?

It’s not the same app or internet as on your Roku, they are cloud based through the X1 boxes. Most of the time it’s a box reset or signal issues as the cause

I am a Retired Official Comcast Employee
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Silver Problem Solver

Re: Why are Netflix and Prime apps so slow?

Which cable box do you have? I have an XG1v4 Comcast box, and a Roku 4. I find the apps themselves to run roughly the same speed as my Roku. The Comcast box typically starts them up faster, though.