Which department can send me 2 wireless Xi TV boxes?

[elitegeek]

For almost a month now I have been trying to get two more boxes and chat support said all done and then nothing and I'll contact them again they say I need phone call it in. Once again confirmed no problem and nothing again. Reading the fact I have X1 service, I have the modem and I have at least one X1 main box so it should work. Who has the authority to actually send me the boxes since the stores are still close around me.

[ComcastMichael]

Greetings, @elitegeek! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day and stay safe out there. I apologize to hear of the experience you have been having with trying to get the Xi6 (wireless) cable boxes. You have come to the right place. I would like to make sure you're getting these boxes. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.