Community Forum

What style splitters and maybe filter(s) for system with second TV

Highlighted
Frequent Visitor

What style splitters and maybe filter(s) for system with second TV

I tried to replace 2 splitters on my Moms system that was having problems with the new second small TV box upstairs. The new ones I got from Radio Shack do not seem to work, no internet or TV even downstairs. Do I need to get MoCa (rated?) splitters. These are 75-ohm, 5-1100MHz.

 Also the system has a splitter by the electric meter outside (under a deck) where it also has a ground and a filter. One line goes upstairs to the new small TV Box and the other goes downstairs to another filter, splitter and to the Wireless Gateway and a full size set top box. I'm wondering if there could be a problem  because of that second filter which is effectively between the 2 TV boxes.

The system did work when I originally set it up a few months ago but now all she gets are stations over the wireless app on the new "smart" TV.

Thanks for any help.

Highlighted
Diamond Problem Solver

Re: What style splitters and maybe filter(s) for system with second TV

Do you get onscreen error messages and are on the proper tv input?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: What style splitters and maybe filter(s) for system with second TV

Thanks, Yes it is on the HDMI input the box is connected to (I have tried a different cable and a different input). And after about 2 min of searching there is a mesage that - there was a problem, please make sure cables are tight and restart - or similar, I am not at her house right now.

Highlighted
Frequent Visitor

Re: What style splitters and maybe filter(s) for system with second TV

So From your iquiry does that mean that the 2 issues I asked about have no bearing on a box not working? Or were you asking just to cove the basics?

Thanks, Alex

Highlighted
Diamond Problem Solver

Re: What style splitters and maybe filter(s) for system with second TV

Just additional information to try to help you. If it’s a moca filter, there should be one at the point of entry and that’s it. Can’t say for sure if it’s moca because you didn’t post any equipment models

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: What style splitters and maybe filter(s) for system with second TV

Thank you, I will try and get all the box, modem, splitters and filter numbers tomorrow. The system is nothing fancy, 2 TVs (one is a new Samsung smart 4K one) and the wireless router. No DVRs or AV units. There is a blueray player but it has its own HDMI and works fine. (other than the remotes getting messed up ocasionally, but that I imagine is to be expected as my mom is 92.)

Highlighted
Frequent Visitor

Re: What style splitters and maybe filter(s) for system with second TV

Here is the list of equipment:

Main TV box; XG2v2-5

wireless gateway; TG1682G (no MoCa light on)

small box that is not working; XiC-C (Cisco D01AN1 or I)

2 splitters; Extreme BDS102H  -3.5dB(on outputs) 5-1002/EMI-130dB

2 filters SNLP-1GCWWS  PPC-347 attached to inputs of both splitters

Highlighted
Diamond Problem Solver

Re: What style splitters and maybe filter(s) for system with second TV

Like I posted above, remove the filters. There should be one at the point of entry or on the input of the first splitter. That splitter is what techs use

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: What style splitters and maybe filter(s) for system with second TV

Thank you, I will give that a try next time I can get there.

Highlighted
Frequent Visitor

Re: What style splitters and maybe filter(s) for system with second TV

All is working now. I suspect it was that 2nd filter but to be sure I replaced the coax to the TV box in question (it was 2 parts with a joiner) and replaced 2 splitters and the filter.

Thanks