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WIRELESS BOX FROZEN

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WIRELESS BOX FROZEN

CABLE GUY CAME TODAY AND SAID HE COULDNT INSTALL WIRING TO A PARTICULar tv, so he installed a wireless box. he did mention that if picture ever froze, to unplug iit for a few seconds. it worked fine while he was here and for a little while after he left.

 

tonight i turned on tv and picture was frozen. ive since unplugged it multiple times, but it always gets stuck at screen trhat says "welcome connecting to your entertainment experience".

 

the box is only about. 6 feet from modem.

 

any solution to fix this?

Diamond Problem Solver

Re: WIRELESS BOX FROZEN

Do you have a main box too? If so try resetting both modem and main box

I am a Retired Official Comcast Employee
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