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Voice control not working

New Poster

Voice control not working

The microphone / voice control has suddenlt stopped woking. Get message "Somethings not quite right!", "Voice commends aren't working right now, try again later!"


Accepted Solutions
New Poster

Re: Voice control not working


@222missy wrote:

Hi, this started for mine today. I already tried everything, including re-pairing the remote. Any new ideas?


@RobertWy wrote:

@redbob1985 wrote:

It still is not working for me. How do I repair it as it still says somethings not quite right when I hold it, it is red. Hope you can help


Try this:

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere


 


"TRY THIS:....solved the problem for me!  I'm a happy camper!!!


All Replies
New Poster

Re: Voice control not working

First time this has occured..

"something not right" message when I try to use voice command...

-took batteries out of remote for 30 sec

-refreshed X1

-restartedX1

-reinstalled remote..works fine other than voice

Any ideas?

New Poster

Re: Voice control not working

not sure why (specifically) but it is functioning again...

Admin1

Re: Voice control not working

Hello All -- This is a known issue. We are working on resolving this issue. 

Highlighted
New Poster

Re: Voice control not working

Is this resolved yet?  Mine has not worked for months. 

Official Employee

Re: Voice control not working

Yes, it has have you tried re-pairing your remote and or resetting your box.
New Poster

Re: Voice control not working

It still is not working for me. How do I repair it as it still says somethings not quite right when I hold it, it is red. Hope you can help

Expert

Re: Voice control not working


@redbob1985 wrote:

It still is not working for me. How do I repair it as it still says somethings not quite right when I hold it, it is red. Hope you can help


Try this:

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

New Poster

Re: Voice control not working

Is this resolved on comcast's end? Because it just started with my remote today. I have reset the modem tv box and no dice
Expert

Re: Voice control not working


@Jc5111 wrote:
Is this resolved on comcast's end? Because it just started with my remote today. I have reset the modem tv box and no dice

try the voice remote for example say channel 48. do you see an error message on the screen? does the remote's LED change light 'blue' while speaking? if you say 'about' with the remote what is the remote battery level per cent shown?

New Poster

Re: Voice control not working

Hi, this started for mine today. I already tried everything, including re-pairing the remote. Any new ideas?


@RobertWy wrote:

@redbob1985 wrote:

It still is not working for me. How do I repair it as it still says somethings not quite right when I hold it, it is red. Hope you can help


Try this:

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere


 

Expert

Re: Voice control not working


@222missy wrote:

Hi, this started for mine today. I already tried everything, including re-pairing the remote. Any new ideas?


@RobertWy wrote:

@redbob1985 wrote:

It still is not working for me. How do I repair it as it still says somethings not quite right when I hold it, it is red. Hope you can help


Try this:

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere


 


Did you consider getting a new remote at your nearest Xfinity Store for free?

New Poster

Re: Voice control not working

Yes I replaced the remote with another one in the house that was not being used and everything works fine now.  It's funny how  this started during a Comcast update...

New Poster

Re: Voice control not working


@222missy wrote:

Hi, this started for mine today. I already tried everything, including re-pairing the remote. Any new ideas?


@RobertWy wrote:

@redbob1985 wrote:

It still is not working for me. How do I repair it as it still says somethings not quite right when I hold it, it is red. Hope you can help


Try this:

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere


 


"TRY THIS:....solved the problem for me!  I'm a happy camper!!!