Community Forum

Voice Remote

New Poster

Voice Remote

I just recieved 2 new voice remotes and have paired them. They are working but the microphone does not. TV says the microphone part will not work on my top boxes. My top boxes are almost 5 years old now. Could they be to old for this function? If so can i exchange them for newer ones?

 

Mike

Gold Problem Solver

Re: Voice Remote

The voice command feature does not work with the RNG 150 box...
Official Employee

Re: Voice Remote

Adding to Rick, you can swap out the 2 RNG150 boxes anytime at your local service center.
Gold Problem Solver

Re: Voice Remote

Adding to Andrew,

The XG2 box works with voice command, it is faster, has access to internet apps and will pause Live TV. It is a vastly better X1 experience but it costs the same $$$ per month as the boxes you have now.

Expert

Re: Voice Remote

adding... 'if' your TV requires a component video connection then the RNG150 and the pace version 1 DVR are the only ones to have the component video output jacks.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Voice Remote

I took both the old X1 boxes back and exchanged them for the new ones. All is good now. Thanks for the advice.