Community Forum

Vizio sound bar working with xr11 remote

Highlighted
Frequent Visitor

Vizio sound bar working with xr11 remote

I am on my second sound bar. I totally gave up on my first one.   I can not get the remote to pair with the sound bar properly.  This one is a Vizio which is listed when the prompts ask if you want to set up a sound bar.  I now have to use the sound bar's remote to control the volume.  Using two remotes is not what we want to do.  

Are there codes or suggestions that will possibly work to get my sound bar to work with my comcast remote?  I have a Vizio SB362An-F6.  My tv is a Sceptre.  I am trying to save my sanity and my marriage!Smiley Happy

Highlighted
Diamond Problem Solver

Re: Vizio sound bar working with xr11 remote

If you have tried all possible codes, Try press and hold setup, LED goes from red to green, press 992 and press Channel up until it powers off and press and hold setup to lock it in

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: Vizio sound bar working with xr11 remote

Thank you.  I tried everything and nothing works.  It is very frustrating.  I called comcast and they said it won't work no matter what.  I get it to the point everything works, except the power button.  The only thing that happens when I hit the power button is it turns off the sound bar.  I returned my first sound bar and bought vizio since that was one of the brands listed on the screen when it said to set up a sound bar.  I am frustrated since I managed to set my neighbor's up, no problem.  Is there a brand I would have better luck with?

Highlighted
Expert

Re: Vizio sound bar working with xr11 remote


@Nobbynoodle wrote:

I am on my second sound bar. I totally gave up on my first one.   I can not get the remote to pair with the sound bar properly.  This one is a Vizio which is listed when the prompts ask if you want to set up a sound bar.  I now have to use the sound bar's remote to control the volume.  Using two remotes is not what we want to do.  

Are there codes or suggestions that will possibly work to get my sound bar to work with my comcast remote?  I have a Vizio SB362An-F6.  My tv is a Sceptre.  I am trying to save my sanity and my marriage!Smiley Happy


Sound-bars are designed to work off the television.

When they are connected to the television, the television menu controls connected speakers. That means they come on or off when the television comes on of off.

 

Read the directions found with your television, and the speakers.

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Diamond Problem Solver

Re: Vizio sound bar working with xr11 remote

Not necessarily a certain brand but not all sound bars are fully compatible or in your case you just might not be getting to the right code.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Vizio sound bar working with xr11 remote

I tried code 32454 for my vizio sound bar and it's working fine. My Soundbar seems to work via line-of-sight from the remote, so once I removed some obstructions, it finally worked. It’s an older SB3821 unit.
Highlighted
New Poster

Re: Vizio sound bar working with xr11 remote

This solution worked great.  Took 30-40 pushes of the "channel up" button on the Xfinity remote but eventually the soundbar turned off.  Then I pushed and held the "setup" button on the remote to lock it in.  All are synched now.  Thank you!!

Highlighted
New Poster

Re: Vizio sound bar working with xr11 remote

Unfortunately a lot of flat panel TVs don't have an "audio out" anymore so you have to come off the tv box.  Use the solution listed here where you program in 992 and use the channel up until the soundbar is synched.  works great.


@MNtundraRET wrote:

@Nobbynoodle wrote:

I am on my second sound bar. I totally gave up on my first one.   I can not get the remote to pair with the sound bar properly.  This one is a Vizio which is listed when the prompts ask if you want to set up a sound bar.  I now have to use the sound bar's remote to control the volume.  Using two remotes is not what we want to do.  

Are there codes or suggestions that will possibly work to get my sound bar to work with my comcast remote?  I have a Vizio SB362An-F6.  My tv is a Sceptre.  I am trying to save my sanity and my marriage!Smiley Happy


Sound-bars are designed to work off the television.

When they are connected to the television, the television menu controls connected speakers. That means they come on or off when the television comes on of off.

 

Read the directions found with your television, and the speakers.