Hi Garcia82. Thank you for creating a post on our Forum. If you are still experiencing the error message on your cable box, or if your service has not yet begun, I can help schedule a technician visit. If needed, Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.