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Unable to see over 26 channels

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Unable to see over 26 channels

I cannot view the following stations — 821, 822, 823, 825, 830, 832, 833, 836, 837, 840, 841, 843, 849, 850-6, 860, 862, 863, 865, 872.

 

I’m getting the following message — “We’re having some trouble on our end. This channel isn’t currently available. Please try tuning away for a few seconds and then tune back.”

 

I also have pixelation and tearing on many hd channels like the golf channel. 

 

Ive had a technicians replace all connectors, test my power amp, and make adjustments. He told me the house had no RF injection problems and I had all green checks on his diagnostics. Yet I still have all of the above problems. 

 

This is has been going on for over three weeks and I’m a bit fed up. Been using Comcast for over 20 years and have never had these kind on problems. I’m ready to look at alternates. 

 

I have 2 hdtv boxes with on-demand and 5 hdtv dta and xfinity internet access using their modem/ap. 

 

Any help would be greatly appreciated. 

Silver Problem Solver

Re: Unable to see over 26 channels


@Lan_rover wrote:

I cannot view the following stations — 821, 822, 823, 825, 830, 832, 833, 836, 837, 840, 841, 843, 849, 850-6, 860, 862, 863, 865, 872.

 

I’m getting the following message — “We’re having some trouble on our end. This channel isn’t currently available. Please try tuning away for a few seconds and then tune back.”

 

I also have pixelation and tearing on many hd channels like the golf channel. 

 

Ive had a technicians replace all connectors, test my power amp, and make adjustments. He told me the house had no RF injection problems and I had all green checks on his diagnostics. Yet I still have all of the above problems. 

 

This is has been going on for over three weeks and I’m a bit fed up. Been using Comcast for over 20 years and have never had these kind on problems. I’m ready to look at alternates. 

 

I have 2 hdtv boxes with on-demand and 5 hdtv dta and xfinity internet access using their modem/ap. 

 

Any help would be greatly appreciated. 


Do you have issues with channels below 800?

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Regular Contributor

Re: Unable to see over 26 channels

The tech did not check that it was fixed before he/she left?

 

You have done system refresh and tech support again?