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Thumbnails not loading?

Valued Contributor

Thumbnails not loading?

Hello All,

                   Is anyone else having an issue with the thumbnails not loading? I noticed the issue on 3.23.18.

For you > Just recorded > at least 1 of the thumbnails would be grayed out

Recently watched > At least 1 thumbnail is grayed out

Movie/Series info > Cast & Crew > At least 1 thumbnail is grayed out

People also watched > Same result

 

If you select the grayed out thumbnail then select a working thumbnail, the grayed-out thumbnail would disappear.

 

This is the exact same problem here:

https://forums.xfinity.com/t5/X1/Thumbnails-on-menu-not-showing-up/m-p/3011224#M141577

 

It appears to be a backend issue that has reoccured for me.

 

Is the thumbnail scrapper having issues? I have already rebooted and system refreshed but that didn't work.


Accepted Solutions
Official Employee

Re: Thumbnails not loading?

It’s a known issue in just the Western New England and Greater Boston region, engineers are working to resolve the issue. Hopefully fixed by now

All Replies
Frequent Visitor

Re: Thumbnails not loading?

Same with me.  First started on 3/23 for us too.  Really annoying.  

Valued Contributor

Re: Thumbnails not loading?


@rpf75 wrote:

Same with me.  First started on 3/23 for us too.  Really annoying.  


Thank you for confirming. I have opened a Service ticket for the issue so I'm hoping the engineering team can fix it.

New Poster

Re: Thumbnails not loading?

Same problem here. Started a few days ago, the same time comcast changed the software to display things differently, eg "watch record, etc" in a box, removed the box displaying the show and replaced it with full background display.

Find it hard to believe the changes aren't responsible for the lag in filling the gray boxes.

Removing titles from Thumbnails in the Playlist is also a horrible change. You have to go to the thumbnail to see what it is!
Valued Contributor

Re: Thumbnails not loading?


@skissors wrote:
Same problem here. Started a few days ago, the same time comcast changed the software to display things differently, eg "watch record, etc" in a box, removed the box displaying the show and replaced it with full background display.

Find it hard to believe the changes aren't responsible for the lag in filling the gray boxes.

Removing titles from Thumbnails in the Playlist is also a horrible change. You have to go to the thumbnail to see what it is!

Thank you for confirming. I now know it's not the boxes. I'm going to check the issue in 2 weeks to see if they were able to fix it. It's odd using the system without the thumbnails.

Expert

Re: Thumbnails not loading?

This type of issue is probably caused by a poor connection to the Xfinity servers.

Official Employee

Re: Thumbnails not loading?

It’s a known issue in just the Western New England and Greater Boston region, engineers are working to resolve the issue. Hopefully fixed by now
Frequent Visitor

Re: Thumbnails not loading?

Seems to be working now.

Official Employee

Re: Thumbnails not loading?

Hi RadTV, I have responded to your private message as well.

 

Thank you

Valued Contributor

Re: Thumbnails not loading?


@ComcastAndrew wrote:
It’s a known issue in just the Western New England and Greater Boston region, engineers are working to resolve the issue. Hopefully fixed by now

Seems to be working now. Thank you for confirming.

Valued Contributor

Re: Thumbnails not loading?


@ComcastPhill wrote:

Hi RadTV, I have responded to your private message as well.

 

Thank you


It seems to be working now Smiley Happy Thank you.

Official Employee

Re: Thumbnails not loading?

Hi RadTV, thank you for the confirmation that it is working.

 

Thank you