And a swap for the same equipment is free; be sure to use the new power supply; the p/s is sometimes the cause of some issues.
Hi maurizio777. Welcome to the Xfinity Forums and thank you for creating your first post. If you need assistance with locating an Xfinity Store to swap your box, I can help. I can also ship you a new box if that's easier. Please reach out to me via private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
Hello maurizio777. We did not receive a response from you. This thread has been locked. If you still need assistance with the matter, feel free to reach out via private message. If you need help with something else, create a new post and our team would be more than happy to help you.