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TV blurred messed up picture

New Poster

TV blurred messed up picture

Some of the TV channels are lousy.  The pictures are blurred like pixels are bouncing around and sometimes the voices pause.  Never, never had this problem with DirectTV.  I am tired of paying for something I cannot enjoy.

Official Employee

Re: TV blurred messed up picture

Everything that can be checked remotely, looks good. Would like a tech out to troubleshoot your service further?
New Poster

Re: TV blurred messed up picture

Tv is still messed up.  No answer, no help.  You should know that Centurylink has an office here in Georgetown, CO.  Cannot even watch the Travel Channel.  I am thinking of dropping xfinity.

Official Employee

Re: TV blurred messed up picture

As I asked above, do you want a tech out?
Official Employee

Re: TV blurred messed up picture

Hello, 

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.