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TV Screen goes to the Screen Saver for no reason

Contributor

TV Screen goes to the Screen Saver for no reason

When watching a program my screen will go to the screen saver for no reason.  It appears to be happening more and more often.  I don't have any of the screen options open - like program listing, pause, scores, etc.  How can this be fixed?

Official Employee

Re: TV Screen goes to the Screen Saver for no reason


l_turn9 wrote:

When watching a program my screen will go to the screen saver for no reason.  It appears to be happening more and more often.  I don't have any of the screen options open - like program listing, pause, scores, etc.  How can this be fixed?


To acess screensavers

Xfintiy button to Gear symbol to Device Settings, scroll down to Screen Saver and press OK and then choose the time that you want the screen saver to kick in. Personally I set mine for 5 hours.

 

Note: you can also pick the type of screensaver that you want

Landscape

Entertainment

Animals

Personal Screen Saver

New Poster

Re: TV Screen goes to the Screen Saver for no reason

I’m having the same issue and I’ve set the screensaver to five hours. It’s coming on repeatedly in just minutes while I’m watching a show.
Frequent Visitor

Re: TV Screen goes to the Screen Saver for no reason

Same problem here, just started tonite. Program audio continues after screen saver starts. Screensaver set to 5 hrs. but starts 10 min. or so while actively watching

Official Employee

Re: TV Screen goes to the Screen Saver for no reason

Hello all, the information that ComcastAndrew provided is a good place to change your settings for the screen saver. If you have set your screen saver to come up at a certain time that's fine, the screen saver is also set to appear when you are in the selection process (menu or guide) for more than 3-5 minutes without any activity. Please make sure you're not in selection process to avoid the screen saver popping up. If you continue to have this issue please reach back out to me here and I can look further into this for you.

New Poster

Re: TV Screen goes to the Screen Saver for no reason

Hello, I am still having this issue regardless of the fact that I have it set to 5 hours AND it isn't in menu mode. I am watching a show and it goes to screen saver every few minutes.

New Poster

Re: TV Screen goes to the Screen Saver for no reason

This JUST started happening to me tonight. Never happened before and I’ve had my X1 box for quite awhile. Screensaver just pops on while I’m watching a program.

Wonder if there’s a glitch in a recent software update?
Expert

Re: TV Screen goes to the Screen Saver for no reason


elaine123abc wrote:
This JUST started happening to me tonight. Never happened before and I’ve had my X1 box for quite awhile. Screensaver just pops on while I’m watching a program.

Wonder if there’s a glitch in a recent software update?

on your Xfinity remote press the Xfinity button > gear(settings) > Device Settings > Screen Saver. what is the 'screen saver starts after' setting?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

5 hours!
Expert

Re: TV Screen goes to the Screen Saver for no reason


elaine123abc wrote:
5 hours!

did you try unplugging the AC power from the set top box for 30 seconds?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

I don't know how a comcast employee can act like they have never heard of someone getting the screen saver inadvertantly - i.e., when the preferences are set for 5 hours and you are in the middle of watching a show (NOT when on the menu). This issue goes back to 2014 from my research in trying to fix mine.  It seems like a robot response when someone says their settings are set for 5 hours, and it happens when watching a show, and then the advice is the step-by-step to change your preferences.  How very irritating.  You'd think in 3 years a cable company would be innovative enough to fix this truly unforgivable problem.  I don't have time to hold aside a half day waiting for a service person. Please give some useful suggestion on how to go about minding our own business having a few minutes of uninterrupted downtime watching TV, for which we pay Comcast hundreds of dollars a month.

Expert

Re: TV Screen goes to the Screen Saver for no reason


windycity2 wrote:

I don't know how a comcast employee can act like they have never heard of someone getting the screen saver inadvertantly - i.e., when the preferences are set for 5 hours and you are in the middle of watching a show (NOT when on the menu). This issue goes back to 2014 from my research in trying to fix mine.  It seems like a robot response when someone says their settings are set for 5 hours, and it happens when watching a show, and then the advice is the step-by-step to change your preferences.  How very irritating.  You'd think in 3 years a cable company would be innovative enough to fix this truly unforgivable problem.  I don't have time to hold aside a half day waiting for a service person. Please give some useful suggestion on how to go about minding our own business having a few minutes of uninterrupted downtime watching TV, for which we pay Comcast hundreds of dollars a month.


after turning off the TV with no menu element on the screen (just live TV) do you see the menu the next morning? Or perhaps do you leave a recording playing or on-demand program running. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

I am trying to watch a football game and it is BEYOND infuriating that the screensaver (which is set for 5 hours) comes on every 60-90 seconds.
Expert

Re: TV Screen goes to the Screen Saver for no reason


KellyATL wrote:
I am trying to watch a football game and it is BEYOND infuriating that the screensaver (which is set for 5 hours) comes on every 60-90 seconds.

when you see the screensaver, is there something on it that makes you 'know' it is from Comcast? What do you do with the Xfinity remote to clear the screensaver? (just wondering if you actually are getting a TV screen saver or similar). Live TV on X1 does not trigger a screen saver to the best of my knowledge. If it did, we would all have it in the morning after waking up and turning on the TV. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

It is Comcast. It is “landscapes” with local temperature, weather info, etc. I have to hit a button in the remote to make it go away but I can still hear the channel I am watching. My TV has never done this in the 5 years I’ve owned it.
Expert

Re: TV Screen goes to the Screen Saver for no reason


KellyATL wrote:
It is Comcast. It is “landscapes” with local temperature, weather info, etc. I have to hit a button in the remote to make it go away but I can still hear the channel I am watching. My TV has never done this in the 5 years I’ve owned it.

I've asked for a Comcast Official Employee to check back in this thread to assist you.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

Just bumping this thread. Mine started doing the same thing. Screensaver setting at 5 hrs, but the screensaver randomly comes on. I can hear the program in the background. Need to hit escape to get back to the video. 

Expert

Re: TV Screen goes to the Screen Saver for no reason


qajohn1 wrote:

Just bumping this thread. Mine started doing the same thing. Screensaver setting at 5 hrs, but the screensaver randomly comes on. I can hear the program in the background. Need to hit escape to get back to the video. 


did you mean 'escape' or something else?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

I'd love for a Comcast employee to address this. It started on our TV tonight and it is seriously crazy-making!
Regular Visitor

Re: TV Screen goes to the Screen Saver for no reason

Having the same problem.  Mostly notice it happens when watching a recorded show.

 

I am testing to see if this may be the cause:

• watching show #1 - show is over - but intead of selecting "exit" or "delete" we just start watching show #2.

• is show #1 sitting in the background and probably sitting on the "Delete - Don't Delete" optopn screen causing the problem

 

Tags (1)
New Poster

Re: TV Screen goes to the Screen Saver for no reason

I am having the same problem everyone else is, and yes it just started this evening at about 5:30 to 6:00 pm.  I also have my screen saver set to 5 hours, and  having nothing else open on the tv itself.

New Poster

Re: TV Screen goes to the Screen Saver for no reason

I just started seeing this issue today, while trying to watch a Game of Thrones episode, streaming from HBO On Demand. Exit/Escape will immiedately wake up the video, but the audio continues to play in the background. Like I said, just started today, watched three episodes in a row last night and no issues.

 

Ayone figure out the solution?

New Poster

Re: TV Screen goes to the Screen Saver for no reason

Howdy, I started having the same issue on Saturday, 10/14.  Got so sick of it on Sunday, I just shut the whole thing down and even disconnected the power strip from the wall.  Waited about 15 minutes and plugged it back in, flipped the switch, waited for everything to reboot, and PROBLEM SOLVED.  Knock on wood... had tv on all day Sunday and all day today, Monda, so far.... No problems.

New Poster

Re: TV Screen goes to the Screen Saver for no reason

Samesies. Just started tonight while watching a movie.<br><br>Can't believe that I forgo a car payment to put up with this incompetence.<br><br>Comcast: go friend yourself.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

This is completely insane! Ready to freak out on this stupid screen saver! Just started tonight. The setting to 5 hr. Is not doing anything to solve the problem.
Expert

Re: TV Screen goes to the Screen Saver for no reason


Sallymac1 wrote:
This is completely insane! Ready to freak out on this stupid screen saver! Just started tonight. The setting to 5 hr. Is not doing anything to solve the problem.

did you try rebooting the set top box?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee
Moved:

Re: TV Screen goes to the Screen Saver for no reason

New Poster

Re: TV Screen goes to the Screen Saver for no reason

My tv started doing this today. Went to screensaver every 60-90 seconds while live tv was broadcasting. Unplugged set top box for 20 seconds; powered up; problem gone ... at least so far. Try that if you haven’t 

.

Silver Problem Solver

Re: TV Screen goes to the Screen Saver for no reason

http://forums.xfinity.com/t5/X1/TV-Screen-goes-to-the-Screen-Saver-for-no-reason/m-p/2930527#M131847


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

You nailed it, everything you posted was spot on the money. Thank you for your insightfulness. You are a wonderful person with a even better future
3sk
New Poster

Re: TV Screen goes to the Screen Saver for no reason

I am having the issue. Did all the settings recommended above, and it is set to 5 hours, and rebooted device. It happens watching live tv with no menus showing. And it is the comcast screensaver because it shows the ones in screen saver setting, eg landscapes, animals, entertainment, etc.
Silver Problem Solver

Re: TV Screen goes to the Screen Saver for no reason


Mhammo1 wrote:
I am having the issue. Did all the settings recommended above, and it is set to 5 hours, and rebooted device. It happens watching live tv with no menus showing. And it is the comcast screensaver because it shows the ones in screen saver setting, eg landscapes, animals, entertainment, etc.

I wonder if it is related to specific X1 models because I don't have the issue.  My models are MX011AN and PX001AN from Settings-About.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

This just started happening to me tonight also. Has NEVER happened before over the past 7 years. Must be something on Comcast’s side.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

I have reset screen saver amounts under Devices... I still get screen saver screen every few minutes.!!!! So aggravating!!!

New Poster

Re: TV Screen goes to the Screen Saver for no reason

For anyone still struggling with this - I was too. Perhaps this might help. I unplugged my unit for 60 seconds. Then plugged it in. Let it sit overnight. Then it worked.

Prior to that - changing the screen saver ever helped. It wouldn’t even update with the new screen saver choice. But - it kept turning off.

It has been going strong for about a week now.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

Just unplug the cable box for a few seconds to allow it to reset.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

I continue to have the problem even after I reset it screen saver keeps popping every minute.

Silver Problem Solver

Re: TV Screen goes to the Screen Saver for no reason


Margo6 wrote:

I continue to have the problem even after I reset it screen saver keeps popping every minute.


Try both Restart and System Refresh from the A button.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

We just started to experience the same problem and it is really irritating.  There seems to be a need for an system update from Comcast and not to have a technician visit as mentioned in this forum.  One or more customers are having the same issue so the problem is either that all the Comcast boxes, assuming the same model, are defective.  Another possibility is the software used by Comcast in all the boxes that are having problems with the screen saver.

New Poster

Screensaver popping up while screen is active.

The screensaver keeps popping up every 3-5 minutes while we are actively watching TV.   I read in the forum that this is repeatedly happening to many people, but I am creating another thread in hopes that the issue will be acknowleged.  We are unplugging our box and then restarting it in hopes that will work.  Is there not a fix that will keep this from happening?

Expert

Re: Screensaver popping up while screen is active.


EmilyS2 wrote:

The screensaver keeps popping up every 3-5 minutes while we are actively watching TV.   I read in the forum that this is repeatedly happening to many people, but I am creating another thread in hopes that the issue will be acknowleged.  We are unplugging our box and then restarting it in hopes that will work.  Is there not a fix that will keep this from happening?


hi, I moved your post to this related thread. no answer from Comcast so far.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

Same thing is happening to me. No help from Comcast. We pay them too much every month for this stuff to consistently happen. There’s always something not working right. COMCAST IS THE WORST.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

this was happening to me as well, I hit the A button and it did a trouble shoot and it is now working again with out the screen savor coming on every 30 seconds. Thanks to the person who suggested to do this.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

Ours started jumping to the screen saver every couple minutes today. I hit A and did a restart. Seems to have fixed it.
New Poster

Re: TV Screen goes to the Screen Saver for no reason


windycity2 wrote:

I don't know how a comcast employee can act like they have never heard of someone getting the screen saver inadvertantly - i.e., when the preferences are set for 5 hours and you are in the middle of watching a show (NOT when on the menu). This issue goes back to 2014 from my research in trying to fix mine.  It seems like a robot response when someone says their settings are set for 5 hours, and it happens when watching a show, and then the advice is the step-by-step to change your preferences.  How very irritating.  You'd think in 3 years a cable company would be innovative enough to fix this truly unforgivable problem.  I don't have time to hold aside a half day waiting for a service person. Please give some useful suggestion on how to go about minding our own business having a few minutes of uninterrupted downtime watching TV, for which we pay Comcast hundreds of dollars a month.


Amen windycity2! We pay a fortune for our cable and internet for the problems that we keep having! I am right there with you.

Silver Problem Solver

Re: TV Screen goes to the Screen Saver for no reason


bradenpaduano wrote:

windycity2 wrote:

I don't know how a comcast employee can act like they have never heard of someone getting the screen saver inadvertantly - i.e., when the preferences are set for 5 hours and you are in the middle of watching a show (NOT when on the menu). This issue goes back to 2014 from my research in trying to fix mine.  It seems like a robot response when someone says their settings are set for 5 hours, and it happens when watching a show, and then the advice is the step-by-step to change your preferences.  How very irritating.  You'd think in 3 years a cable company would be innovative enough to fix this truly unforgivable problem.  I don't have time to hold aside a half day waiting for a service person. Please give some useful suggestion on how to go about minding our own business having a few minutes of uninterrupted downtime watching TV, for which we pay Comcast hundreds of dollars a month.


Amen windycity2! We pay a fortune for our cable and internet for the problems that we keep having! I am right there with you.


https://www.xfinity.com/support/articles/x1-system-refresh


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Contributor

Re: TV Screen goes to the Screen Saver for no reason

I've always had mine set to 5 minutes, yes 5 minutes not hours and have never experienced this problem since getting my X1 service back in December. 

 

Are folks sitll having this issue?

New Poster

Re: TV Screen goes to the Screen Saver for no reason

Im having the same issue. Set screen saver to 5 hours. Still going to screen saver after a minute. BEYOND ANNOYING.
Expert

Re: TV Screen goes to the Screen Saver for no reason


JPSII21 wrote:
Im having the same issue. Set screen saver to 5 hours. Still going to screen saver after a minute. BEYOND ANNOYING.

unplug the box for 30+ seconds and plug power back in has reportedly fixed the issue for previous customers.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: TV Screen goes to the Screen Saver for no reason

Really frustrating.  I keep reading posts from people complaining about the screen saver coming up while watching a program and responses along the lines of "go to screen saver settings, change the time blah blah blah."  The screen saver shouldn't be coming up when you are watching a program.  Period.  So what is the actual answer?