Community Forum

Suddenly a bunch of recordings are gone from my new 4K X1 DVR

New Poster

Suddenly a bunch of recordings are gone from my new 4K X1 DVR

I had a bunch of movies and shows recorded, upgraded to one of the new 4K DVRs, and it seemed like they all transferred fine. Suddenly, I noticed that most of them are gone now. How can I get them back?

Official Employee

Re: Suddenly a bunch of recordings are gone from my new 4K X1 DVR

When you swapped DVRs, the new dvr got the new recordings like you stated. They are cloud recordings, not a physical transfer. The cloud holds the last 60 hours of recordings. Any new recordings past that 60 are getting added to the cloud, essentially kicking out the oldest recordings. Once they’re gone, they’re gone

If there’s something on your dvr that you want/need to keep, change the recording setting to “save for a year” from “until space is needed”