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Sound

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Sound

I get pictures on all my channels but am missing the sound intermittantly on some of them. Also, the golf channel I get the background sound but no one is talking. I have done both resets to no avail.

Silver Problem Solver

Re: Sound

Which X1 box do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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Official Employee

Re: Sound

 

Hello matt043, I can assist you with getting your sound issue corrected. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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