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Small Pace PDX01ANI

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New Poster

Small Pace PDX01ANI

My small box does not work. Been on phone w/customer support, restarted box so many times, still not working
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Diamond Problem Solver

Re: Small Pace PDX01ANI

Swap it out. What’s it doing?

I am a Retired Official Comcast Employee
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New Poster

Re: Small Pace PDX01ANI

that's a bummer, since these are new boxes, why do they need to be replaced. Why don't they give you something that works the first time? This makes me want to go to a toally streaming network if I continue to have these types of issues. 

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New Poster

Re: Small Pace PDX01ANI

the message is No Signel detected

 

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Diamond Problem Solver

Re: Small Pace PDX01ANI

Are you on the proper tv input? When you restart do you ever see a welcome screen? Any lights on the equipment?

I am a Retired Official Comcast Employee
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New Poster

Re: Small Pace PDX01ANI

I see blue light on box, welcome screen on TV, then times out and says to restart box and check plugs.
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Silver Problem Solver

Re: Small Pace PDX01ANI

I sometimes have luck with using My Account app to reset the box.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Small Pace PDX01ANI

Thanks, tried that too.
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Silver Problem Solver

Re: Small Pace PDX01ANI

I've had luck with the chat support.

https://www.xfinity.com/xfinityassistant


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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New Poster

Re: Small Pace PDX01ANI

I had awlful luck witht the chat support (2.5 hours on the chat with three different people reeating the same steps, followed by 4 hours of a remote tech trying to get the box to work while I was not on the chat anymore). I would not recommend that to anyone. Phone support during daytime hours have been the most successful for me.

In the end I had to do some investigating on my one. I took the small TV box and connected it to the another location with a working TV box. Once it activated and received all of its information, I moved it to the desired location and haven't had any issues since then.

I am a long time customer who had my boxes upgraded when I added internet service. The biggest issue was only one of the three new boxes activated properly. The other two required intevention beyond the automated process.