For the last 2 months was have been experiencing poor signal strength on both our x1 box and pace box.
Tech came out and told us fcc was reducing the power levels and that is part of the problem we were having. We were also told we could not use miutiple splitters . We had two of them a two port suppling a 3 port for year with no problems
Our levels on the Xbox are downstream snr 35.9 dB , power -15.4 dbmv
Upstream 55.5 tenth dbmv . this box is connected to a two way splitter
Any suggestions, I’m starting to consider retiring the house with home runs to each room. Which it would prefer not to do
any help would be appreciated
Greetings, mjbitondo! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are having with your signal. Certainly frustrating when you're trying to game. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, mjbitondo. I have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.