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Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

New Poster

Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Our Screen Saver is coming on every 6 to 10 minutes.  Each time we must find the remote nd clear it.  It has become extreamly annoying.  We called Customer Service Tech Support and they could not help.  They had to schedule an appointment for a tech to come out.  I went on your Help Forum and found where numerious people are having this issue and seems to be something that you can't fix!   Is the solution a new Master Box?   I can't believe that we did not even try a reset or settings, or anything.   Just Send Out A Rep!  Which Really screwes up my schedule.   What can I try.  We have already tried the following.  

 

  • Set the Screen Save Time to 5 Hours (The Highest Possible) 
  • Held Power Button and did a Hard Reboot.  

NOTE: It is also doing it on the secondary TVs as well, but not as often.  

Please Help!  How do we Completely Disable the Screen Saver?  

Expert

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


HurricaneIan wrote:

Our Screen Saver is coming on every 6 to 10 minutes.  Each time we must find the remote nd clear it.  It has become extreamly annoying.  We called Customer Service Tech Support and they could not help.  They had to schedule an appointment for a tech to come out.  I went on your Help Forum and found where numerious people are having this issue and seems to be something that you can't fix!   Is the solution a new Master Box?   I can't believe that we did not even try a reset or settings, or anything.   Just Send Out A Rep!  Which Really screwes up my schedule.   What can I try.  We have already tried the following.  

 

  • Set the Screen Save Time to 5 Hours (The Highest Possible) 
  • Held Power Button and did a Hard Reboot.  

NOTE: It is also doing it on the secondary TVs as well, but not as often.  

Please Help!  How do we Completely Disable the Screen Saver?  


using your X1 remote press the Xfinity button > gear(settings) > Device Settings > Screen saver > OK button and select your choice of time (i set mine to max of 5 hours).


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Gold Problem Solver

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

The screen saver will not kick in unless you leave a menu item on the screen or you pause live TV or a recording.

As long as you are watching live TV and the menu or guide is off, the screen saver should not engage.
Official Employee

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Hi 

 

New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Started this afternoon - Wednesday 7/26 .. the screensaver - if that's what you call it -- is coming on every few minutes.  Changing the settings have no effect .. it still keeps popping up and interrupting LIVE tv.  Trying to watch WGAL news and this is very aggravating.

Expert

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


dnr57 wrote:

Started this afternoon - Wednesday 7/26 .. the screensaver - if that's what you call it -- is coming on every few minutes.  Changing the settings have no effect .. it still keeps popping up and interrupting LIVE tv.  Trying to watch WGAL news and this is very aggravating.


could it be the tv generated screen saver? what do you do to dismiss it? have more than one X1 set top; box? if so swap and see if problem moves with the box.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

The screensaver popping up just started today.   I changed to screensaver setting to 5 hours and it still happens.   I have another set top box and it is not having this problem. Any ideas? 

Silver Problem Solver

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Reboot the box first.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

UPDATE >> It Continues, but some days are better than others.   We went 2 days without the Screen Saver, then it started again.  Possibly due to the Nightly Forced Updates that come down for the Boxes at 3:35am.  The responses in here are appreciated, but I have already tried the following:

 

1) Power Cycling all Boxes

2) Calling Comcast and dealing with Foreign Tech Support

3) Setting the Screen Saver to 5 Hours

4) Double Checked that the Screen Saver is the Cable Box and Not the TV

 

We continue to also have issues with the Menu being very slow and glitchy as well.  This Xfinity X1 System was obviously rolled out before it was ready, at least in our area.  It just does not work right!   I wish Comcast was more responsive to customers that are NOT ABLE to Injoy The Experience.  Comcast said they would research and get back to me...  Geesh, we all know that will never happen.  Its been week now.    With Comcast / Xfinity odds are you will live with a problem rther than get it fixed.   

 

We are looking at Alternatives to Comcast / Xfinity!  

Gold Problem Solver

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

The one thing you have not tried is the one thing that will most likely fix the problem.

Have Comcast send a tech out to investigate.

The X1 guide is cloud based making the boxes extremely signal sensitive. X1 boxes have entirely different signal requirements than any previous platform. To make the situation worse, the only Comcast employee that can test ALL critical X1 signals is an on-site technician. Employees in remote locations can see some of the critical signals but not.

With X1, you have not "tried everything" until you have had a fully trained technician out to your house. Also, slow guide performance is a key symptom of signal problems.
Expert

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


HurricaneIan wrote:

UPDATE >> It Continues, but some days are better than others.   We went 2 days without the Screen Saver, then it started again.  Possibly due to the Nightly Forced Updates that come down for the Boxes at 3:35am.  The responses in here are appreciated, but I have already tried the following:

 

1) Power Cycling all Boxes

2) Calling Comcast and dealing with Foreign Tech Support

3) Setting the Screen Saver to 5 Hours

4) Double Checked that the Screen Saver is the Cable Box and Not the TV

 

We continue to also have issues with the Menu being very slow and glitchy as well.  This Xfinity X1 System was obviously rolled out before it was ready, at least in our area.  It just does not work right!   I wish Comcast was more responsive to customers that are NOT ABLE to Injoy The Experience.  Comcast said they would research and get back to me...  Geesh, we all know that will never happen.  Its been week now.    With Comcast / Xfinity odds are you will live with a problem rther than get it fixed.   

 

We are looking at Alternatives to Comcast / Xfinity!  


would you reply with a screen shot of the TV's image when screenshot is active? you can paste it to https://tinyjpg.com/ to compress it to a much smaller size.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Yes, the screensaver will kick on during live tv!

 

Our started doing it while watching live tv and shows on our DVR yesterday (8/3/17).  It is truly annoying.

New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Sounds like this problem started this week for several of us.  Has there been a new update that this could be a glitch from?  We are only haveing it happen on our main DVR, not on our small box in our bedroom.  It's really annoying.

Expert

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


Mom2zandr wrote:

Sounds like this problem started this week for several of us.  Has there been a new update that this could be a glitch from?  We are only haveing it happen on our main DVR, not on our small box in our bedroom.  It's really annoying.


see message 11 above.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

I am having the same problem for a week now, all the research doesn't seem to show a solution, and we can not disable the screensaver. Please post if you find a solution.

New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Same problem here as well - tried the same solutions.  Very frustrating.

New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Why do I pay so much a month for your service to have a screen saver come on every 6-10 minutes when it is set to come on every 5 hours? why does it come on during live TV. Why are there so many people on this forum asking the same questoin without an answer?

New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Ours just started about 2 hours ago. It is very annoying.
Expert

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


SLC1973 wrote:
Ours just started about 2 hours ago. It is very annoying.

on the remote press the Xfinity button > Device Settings > Screen Saver and set screen saver starts after to 5 hours.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Please read the initial question where it says that was already tried. I'm having the same problem, and my preferences is set for 5 hours as well. Frustrating that no other relevant suggestions are able to be offered, especially since customers have been having this problem for a really long time.

Silver Problem Solver

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


windycity2 wrote:

Please read the initial question where it says that was already tried. I'm having the same problem, and my preferences is set for 5 hours as well. Frustrating that no other relevant suggestions are able to be offered, especially since customers have been having this problem for a really long time.


Just an FYI:

http://forums.xfinity.com/t5/X1/Disable-Screensaver/m-p/2786995#M111105


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Count me in, having the exact same issues and tried all the resettings suggested above.

Icome on Comcast, please fix this.
Silver Problem Solver

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


Mhammo1 wrote:
Count me in, having the exact same issues and tried all the resettings suggested above.

Icome on Comcast, please fix this.

What is your model from System-About?  I don't have the issue with my PX001AN and MX011AN.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Wrong answer. No menu items chosen on Xfinity or TV menus but screen saver still pops up every 3-5 minutes.
Expert

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


scvisel wrote:
Wrong answer. No menu items chosen on Xfinity or TV menus but screen saver still pops up every 3-5 minutes.

what type of images are on the screen? on the menu for screen saver is it set to max time? have you changed the type of screen saver content to see if the screen saver you are seeing is from Comcast or perhaps a TV generated screen saver?



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Silver Problem Solver

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


scvisel wrote:
Wrong answer. No menu items chosen on Xfinity or TV menus but screen saver still pops up every 3-5 minutes.

Someone else was able to fix this with an A Button System Refresh.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

This advice does not resolve the problem!

Set the Screen Save Time to 5 Hours (The Highest Possible)
Held Power Button and did a Hard Reboot.

 

Why is X1 dumping screensavers on us in the middle of watching the Olympics?

Expert

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.


wrote:

This advice does not resolve the problem!

Set the Screen Save Time to 5 Hours (The Highest Possible)
Held Power Button and did a Hard Reboot.

 

Why is X1 dumping screensavers on us in the middle of watching the Olympics?


are you sure it is a comcast screen saver and not the TV's screensaver?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

It’s xfinity, not the tv. Same issues. 2/14/18
Silver Problem Solver

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Did you do a System Refresh?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Kicks in during a movie with no menu action so I would say it’s logic is broken
New Poster

Re: Screensaver Popping On Every 6 to 10 Minutes During TV Shows and DVR Programming.

Tried this didn’t solve the issue, clearly there is a bug