I have an X1 box. Up until recently, I was able to pause live tv without any issues.
As of this morning, I get an error that states that my box does not support this function??
I feel like I’m getting ripped off. I didn’t change any terms on my plan in the past year. My bills keep going up, and the services I pay for are being removed???
Using your voice remote, say "about" and tell us what the model and software version is.
I see from the timestamps the problem popped up today. I had the same problem this morning and figured that maybe an update during the night went wrong.
Make sure all boxes in the house are on before you start this. Press the xfinity menu button. Toggle to the Gear icon/Settings. Go to Help. Your first line will be Troubleshooting. Toggle over to System Refresh. Press OK and wait (may be up to 20 minutes). Mine was restored to normal functioning with the rewind, <<, >||, and >> working when my screen came back up.
This worked until recently. I have refreshed from time to time and it fixed it temporarily. This is not acceptable for the price. If this continues, I will get rid of cable. I watch a handful from the ridiculous number of channels on offer, I want a la carte service.