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Remotes

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Remotes

Yesterday I came home and all 3 of my remotes were unpaired from their boxes. I got all mostly set up but the main one will not connect to my box. When I try to set it up it unpairs the other remotes. It will work the guide and tv but voice commands will not work.
Silver Problem Solver

Re: Remotes


@Cb555 wrote:
Yesterday I came home and all 3 of my remotes were unpaired from their boxes. I got all mostly set up but the main one will not connect to my box. When I try to set it up it unpairs the other remotes. It will work the guide and tv but voice commands will not work.

I don't know whether this will help:

https://www.xfinity.com/support/articles/x1-system-refresh

 

Try brand new batteries and stand close to the X1 box when trying to pair them.

 

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Remotes

Hello Cb555. Thank you for visiting and posting on our Forum. Have you tried the X1 System Refresh and new batteries RobertWy recommended? 

 

Please let us know if you need further assistance with pairing your X1 remote. 


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