Is there a way to use the xr11 remote with a toshiba Amazon fire tv instead of the Alexa remote that comes with the tv? I have to use the Alexa remote to get to hdmi xfinity. I’d rather use the xfinity remote exclusively. The xfinity remote will turn on the tv, I just can’t use the buttons to access hdmi. The xfinity remote also controls the volume but the volume won’t go any higher than 10 now and used to go to 100 when only the Alexa remote was controlling volume. Now volume won’t go above 10 even with the Alexa remote.
Im thinking about a factory reset for the volume problem but am afraid it will happen all over again when i pair the xfinity remote to the tv.
Thank you for posting to the Xfinity Forums. Are you still having issues controlling the input and audio using the XR11 remote? When attempting to change the input, are you using the button in the top left corner?
As for the audio issues, are you using an A/V system? Can you please try the following steps and let me know if this helps?
Remove TV and Audio Receiver Control
If that doesn't help, can you please use this tool to see if repairing the remote with these codes will help? https://www.xfinity.com/support/remotes/.