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Remote won’t set up - flashes green red green red after set iup button and pressing xfinity button

New Poster

Remote won’t set up - flashes green red green red after set iup button and pressing xfinity button

Hi all,

My remote has started to not work.

It does not turn the tv on or off, does not adjust sound or channels, and does not use voice commands.

I can’t get to set up.
I press set up, then wait till it’s green, then press xfinity and it does green red green red. No screen with numbers appears.
Silver Problem Solver

Re: Remote won’t set up - flashes green red green red after set iup button and pressing xfinity butt

Reboot the box by pulling the power.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Remote won’t set up - flashes green red green red after set iup button and pressing xfinity butt

Swap the remote
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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