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Remote voice has gone numb

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Remote voice has gone numb

my remote is not working.  Green light stays on and none of the buttons work.  Other remote is working.  How to change battery?

Expert

Re: Remote voice has gone numb


@HS32 wrote:

my remote is not working.  Green light stays on and none of the buttons work.  Other remote is working.  How to change battery?


sounds like green LED stuck remote is bad. drop by your local xfinity store to pick up a new one. to change batteries press down hard on the line on the back of the xr11/xr15 remote and slide to remove.



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Official Employee

Re: Remote voice has gone numb

Hi there, HS32. 

 

I wanted to check on you. Were you able to fix the remote issue? Thanks for reaching out! 


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