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Remote voice command button suddenly doesn't work

New Poster

Remote voice command button suddenly doesn't work

All of a sudden, pressing voice command button doesn't work and sounds like a remote train horn. All buttons don't work exept on & off

Silver Problem Solver

Re: Remote voice command button suddenly doesn't work

Are you referring to the XR11 remote?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Remote voice command button suddenly doesn't work

Yes. Was on with chat support, and while trying to get serial # my connection was lost. I think I have found that my "digital audio" is out

 

 

Official Employee

Re: Remote voice command button suddenly doesn't work

Check your remote batteries and/or power cycle your box
New Poster

Re: Remote voice command button suddenly doesn't work

Did both. No luck

New Poster

Re: Remote voice command button suddenly doesn't work

Wait, now it does! Forgot to unplug EVERYTHING! Thank you!