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Remote control won't work

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New Poster

Remote control won't work

I have tried everything to get my remote to work!
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Diamond Problem Solver

Re: Remote control won't work

What does it do or not do?

I am a Retired Official Comcast Employee
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Contributor

Re: Remote control won't work

Did you change the batteries?

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Contributor

Re: Remote control won't work

Mine as well.  The on/off button works, as does the volume and the mute button.  I was working with an agent yesterday that was helpful.  She did the reset and refresh signals several times.  She was able to check the battery levels of my remote and that was fine.  I have a tech coming out in a few days.  My other TV remotes are fine.  Weird, it just stopped working on me in the middle of me watching TV the other night.

Expert

Re: Remote control won't work


@kcalccal wrote:

Mine as well.  The on/off button works, as does the volume and the mute button.  I was working with an agent yesterday that was helpful.  She did the reset and refresh signals several times.  She was able to check the battery levels of my remote and that was fine.  I have a tech coming out in a few days.  My other TV remotes are fine.  Weird, it just stopped working on me in the middle of me watching TV the other night.


press channel up on your remote while watching the remote's LED. what flashes do you see as you press and release channel up button?



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Contributor

Re: Remote control won't work

beleive it or not i think i saw Red a couple times, and then i saw green.  I was perplexed by that

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Expert

Re: Remote control won't work


@kcalccal wrote:

beleive it or not i think i saw Red a couple times, and then i saw green.  I was perplexed by that


Comcast has denied an intermittent problem on first bootup of a set top box after a firmware update losing contact with RF linked remotes. It appears that the 'information' about the connected remote is not loaded on first boot after update. power down the set top box (unplug power cord) for 30 seconds and reboot and it will work again OR (if using an XR11 remote) press the setup button until LED changes color and press the Xfinity button - 3 digit code will appear on the screen to re-link the remote without a reboot.



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Contributor

Re: Remote control won't work

Thanks, I'll try it after work

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Contributor

Re: Remote control won't work

That worked!!!  Thank you very much.  Save me waiting for a tech visit.

 

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Official Employee

Re: Remote control won't work

Hi @kcalccal

 

Thanks for letting us know the steps provided by @Rustyben helped you. If you need anything in the future, please let us know. Thanks for being a valued customer. 

 


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