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Remote comtrol

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Remote comtrol

My remote for my Xfinity box is not working properly. It is not allowing me to turn the volume up or down and also can not turn off the tv its programmed to or the cable box as well.
Silver Problem Solver

Re: Remote comtrol


BIGUNDADOGG wrote:
My remote for my Xfinity box is not working properly. It is not allowing me to turn the volume up or down and also can not turn off the tv its programmed to or the cable box as well.

Press the A button and select the remote setup.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: Remote comtrol

Hi BIGUNDADOGG,   did RoberWy troubleshooting step correct your issue?  If you are still experiencing issues you can swap out your remote for free at a local Comcast Store.

 

Thank you