Community Forum

Recording

New Poster

Recording

X1DVR is not recording the entire show, once I play it back it only recorded 4 min. The Duran was changed but still not recording the entire show.

Silver Problem Solver

Re: Recording


@Estenislaolim79 wrote:

X1DVR is not recording the entire show, once I play it back it only recorded 4 min. The Duran was changed but still not recording the entire show.


There are other posts similar to yours in this forum.  You might want to check them.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Recording

Hi, Estenislaolim79. Welcome and thank you for reaching out here for support. There can be a few different reasons for this, however I'm sorry you're experiencing these problems. Is this something that continues to happen if you set up test recordings and/or check to see if other programs that recorded after that one had similar problems? Are you OK with letting me know which recording it was so I can check on this end to see what may have caused the conflict/short recording? Like RobertWy said, there are lots of related threads about issues of this nature. Feel free to look through those as well. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Recording

I have not heard back on this, so I have completed the interaction. If you end up needing further support with it, please send me a private message with your name. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!