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Rebooting cable box

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Rebooting cable box

Getting black screen while watching TV.  Then at same time cannot use remote and have to reboot system to get going again.  This has been almost everyday for week or so.  HELP!

 

Bonniec49

Silver Problem Solver

Re: Rebooting cable box


@Bonniec49 wrote:

Getting black screen while watching TV.  Then at same time cannot use remote and have to reboot system to get going again.  This has been almost everyday for week or so.  HELP!

 

Bonniec49


What is the make and model of your X1 stb?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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Official Employee

Re: Rebooting cable box

Hello, Bonniec49. Thanks for reaching out to us on the forums. I apologize to hear you seem to be having issues with box acting like it's freezing. I would like to look into this. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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