I am having the same issue. When I try to do a system refresh online it says there is an outage in my area. Strange thing is 1 of 3 boxes work fine. Other two have the same RDK-03033 message. I’ve unplugged the boxes daily and they will work for a bit then same message all over again. Going on day 5.
Did you try calling 1800comcast?
Of course. Rep tried repeatedly to send a signal and it did not work. I never had this issue with the old boxes and up until recently never had this issue. I had an appointment for a tech to come out and then I received an email saying that it's possible that I can be charged. I've been a customer for a very long time and I pay way to much money to fork out more because the equipment has an issue. Strongly considering switching to direct tv. I've had issues with my packages changing without my permission about 3 or 4 times. Now that I think about it I should check to see if anything fishy is going on there again.
Are you referring to the cable coax cables being a potential problem? Everything is in the exact same place as it was when the cable was installed 4 years ago. The only difference between now and then is a tech coming out to change the boxes and then another tech coming out to install a secondary line for internet. They only way I can see their being a wiring issue is if one of the two messed up. I don't want to pay for a protection plan because if I don't use it that's free money comcast is getting out of me. I've had service for 8 or 9 years and I don't think I should be charged for a service call if out of all that time only recently have I had issues with equipment. Do you have any ideas on what I can do to fix the issue myself rather than give comcast more money on top of the $166 I pay every month?