I am getting ardk 03003 code with message we're having trouble connecting to thex1 platform myinternet is working fine but none of my boxes are
Your upstream transmit is way too high. This is probably causing the RDK. Do you have a splitter in the house? Try swapping the cables on the splitter.
If this doesn't work, you'll need a tech to correct the UTX
I am getting a rdk 03003 code with message we're having trouble connecting to the x1 platform my internet is working fine but none of my boxes are
Do you still have the RDK error ?
Upstream transmit (strength of the signal being sent back Comcast). If UTX is too high that means your X1 box is having a difficult time returning signal back to Comcast. This appears to be one of X1's most common signal problems.
What is UTX?
For those of us who may be a little new to this, how do we check our signal levels and what are the desired ranges? Also, if someone knows what to do for what situation that would be helpful. I have been frequently getting the RDK-03003 error of late and also an error to check my connections, my main box may be uplugged, etc. (it's not, and the connections are tight).
From what I've seen 03003 means the box is not seeing a singal. At all. So either something is not hooked up right or a wire/splitter is completely bad and not passing anything through.