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Re: TV reception problem pixelation and sound interruption

Frequent Visitor

Re: TV reception problem pixelation and sound interruption

I am having the same problem in New Jersey, had the techs out this past Monday and they rewired the entire house from the pole in.  The tech checked all signal levels which came back great,  Everything seemed fine for a day or so then the pixels resumed.  The tech was sure all would be fine, I still have pixels on network channels as well as Hgtv, A&E, USA, NBCsn,and more so this is without a doubt some type of Comcast trouble somewhere affecting its customers, but its good to know its not just me. Its is completely annoying as heck

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Accepted Solutions
Frequent Visitor

Re: TV reception problem pixelation and sound interruption

After many calls and much trouble shooting with online service techs Xfinity finally took notice of the picture i posted and did something and I can say I haven't had any trouble in the past week.  I am unsure exactly of what the problem was as they have not informed me of what was done on their end.  But so far so good no pixels and i can finally watch my television instead of my laptop or cell phone to veiw a clear picture.  Thank you for your response I do appreciate it.


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Expert

Re: TV reception problem pixelation and sound interruption


@sissunshine wrote:

I am having the same problem in New Jersey, had the techs out this past Monday and they rewired the entire house from the pole in.  The tech checked all signal levels which came back great,  Everything seemed fine for a day or so then the pixels resumed.  The tech was sure all would be fine, I still have pixels on network channels as well as Hgtv, A&E, USA, NBCsn,and more so this is without a doubt some type of Comcast trouble somewhere affecting its customers, but its good to know its not just me. Its is completely annoying as heck


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

Re: TV reception problem pixelation and sound interruption

Hi sissushine, I can assist reviewing this issue for you and schedule a technician accordingly.  Please send me a private message with your account information (your name, address and account number). 

 

 

Thank you 

Frequent Visitor

Re: TV reception problem pixelation and sound interruption

After many calls and much trouble shooting with online service techs Xfinity finally took notice of the picture i posted and did something and I can say I haven't had any trouble in the past week.  I am unsure exactly of what the problem was as they have not informed me of what was done on their end.  But so far so good no pixels and i can finally watch my television instead of my laptop or cell phone to veiw a clear picture.  Thank you for your response I do appreciate it.