Hi sallison2. We appreciate you visiting and posting on our Forums. I can assist with troubleshooting your Xfinity TV issues. Please send me a private message and include your full name so I can access your equipment.
We are having the same "No Signal" problem. The response from courtcop59 was helpful. But I'm having trouble following your directions. Could you reformat it into something more like a step-by-step instructions? Much appreciated.
We haven't had any trouble since you replied so we didn't get the splitters. But if we have a problem again, we will get them.
My TV started doing this a few months ago. After trying everythimg I could find online without success, I have a simple solution. Always manually turn on your DVR box by pressing the button to turn green. Wait about 10 seconds and turn your TV on with its remote, not Xfinity remote. That may not be convenient, but it works. You may then use the remote without issue until its time to turn on again. The TV needs to see that the DVR is engaged before it will connect. I only need to do this on one TV. The other TV/DVR combo communicates perfectly via remote.
using your xfinity voice remote, say "about'. what is the rest of the line to the right of "STB Version..."?
Courtcop59 - Understood. Right around the time this started happening, Xfinity gave us the new style remote (Xr15), which we hate, to replace our Xr11. On the 11, there was a TV button that functioned for that device in the upper left, and a joint button that turned both on and off on the upper right. The new one has similar buttons, but the TV Input does not actually operate the TV. All other functions work. I feel as if the 15 puts the TV on slightly sooner than the DVR. That split second lag, when the TV is on, triggers the "no connectivity" gray bar at the bottom of the screen. Your splitter solution must cause both to run exactly in sync. If I had no manual DVR button, and I did not want to go through the process you describe, I would consider using two remotes until Xfinity figures this out. If I had your box, I guess I would just use the TV remote to turn on the TV since the DVR is always running. There are other forums on here with many solutions to basically the same connectivity issue, but when I called Xfinity, they acted as if I was the only one. Their option was a new box, which did not correct the issue. Thanks for your feedback.
To the right of the STB Version is:
that is the oldest and only 5-tuner (now they are 6) DVR. swap for a new 4K DVR.
Thanks. We already tried that and the problem happened immediately. Ultimately, we will go back to the new version DVR because it allows easier use of apps. For the record, since we started manually powering up the DVR prior to the TV, we have not had the issue for weeks.
I have had the same issue and replaced my older Pace XGP-1 1080p DVR box 3 times in the last 3 weeks. Still had the problem.
I got a new XR15 Remote with each new box, but since I like the old XR11 Remotes, I kept them and paired them with the new boxes. (Press Setup button, then Xfinity button, then enter the 3 numbers on the screen). The old Remotes work fine with the new boxes.
After serveral calls and 2 tech trips to the house I think we've solved the startup problem. It only happens with the DVR box, but it's annoying to have to unplug the HDMI cable every morning and sometimes during the day. One Reply said the DVR box needs to be turned on before the TV for the handshake to work. I always leave my DVR box on anyway, and the new XG1v4 4K boxes can't be turned off anyway, so I don't think that's it.
I have a Samsung TV and the HDMI-1 port on it is labeled HDMI-1/Cable/DVI). On another technician phone call today I switched the HDMI cable coming from my DVR box to the HDMI-2 port on the TV and everythings works great! The tech said there may be a handshake problem with Samsung's DVI port.
Try this even if you don't have a Samsung TV and good luck.
Update: If you don't want to restart your DVR box first thing in the morning, you can change the time frame it re-boots itself each day by going into "Settings" and changing the "General" "Preference" in "Daily Update Time"
to another time. I changed mine from 2-4am to 10-12am. That way I don't have to unplug my DVR HDMI cable first thing every morning before watching TV.
Our TV is LG, and yes, the DVR is older, though has 6, and not 5, tuners. Our second DVR is slightly newer, but looks the same and connectivity is fine. The problematic box has the XR15 remote (useless for one with mobility issues) and the working box has the XR11. We tried all HDMI ports but did not use the splitter suggestion (yet). We place the DVR to sleep at night and it records and updates, so it is never off. The manual wake-up of the DVR a few seconds earlier than turning on the TV (with the XR15 remote) solves the need to unplug the unit for us. I believe the XR15 connects with the TV before it does with the remote. The “power” button on the remote is misleading. It turns both units on, but is really bringing the DVR out of sleep mode, a slower process. It turns the TV off, but will not put the DVR back to sleep mode, which can only be done via voice command. Since their newest DVRs have no power button, shouldn’t the XR15’s “power” button say “TV”? The XR11 has individual TV and Power buttons, but basically works the same way. Their technology changes are not in a unified, understandable manner based on the many creative solutions you all discovered. Those who post glitches help each other but when you spend hours upon hours on the phone, Xfinity acts like their forums do not exist. I received a new DVR that repeated the problem, spent a total of at least 15 hours on the phone with various troubleshooters, and 4 hours over the weekend trying to explain why they should not charge me for an inactive unit that they told me to keep until I can return to a store. After four months, I invented a work-around with the help of other Xfinity users, but not even level 2 or 3 support could help. Should it be our responsibility to do that for these expensive services? Nope.
I bought a "POWLAKEN Powered 4K HDMI Splitter" from Amazon for $14 and it works just fine even without plugging in the USB power cord. Just one additional HDMI cable from my DVR box to the splitter and the existing HDMI cable from the splitter to my TV. I haven't had any problem since and don't have to unplug/reboot anything anymore.
Thanks for the suggestion Courtcop59!
After all my complaints and requests for technical help to Xfinity/Comcast, I also got a $100 credit on my June bill.
I've used my new splitter for a week now and since I plugged in the power to it I've had no problems whatsoever. Im case anyone missed it I got my splitter from Amazon although they've raised the price now to $16.
-- 1 In 2 Out - POWLAKEN 4K Aluminum Powered HDMI Splitter --
I had to add an HDMI cable from my DVR box to the splitter and then the cable that was already there goes to my TV. Simple installation. See the Amazon add for pictures of it.
I don't have to do it EVERY morning but at least once a week. I have a Samsung 4K HDR TV, I have very good HDMI cables, I have a solid connection to the Xfinity jack, I have Xfinity amplifiers in the house. The only answer seems to be to get rid of Xfinity. My wife is fed up with my unplugging and replugging the DVR box and waiting 5-8 minutes for the boot to complete. I don't believe there is a solution other than perhaps a new manufacturer for the X1 DVR. Anyt houghts on that?
I saw your dual splitter solution. Every splitter reduces the signal so I'll look for another solution or keep bugging Xfinity until they issue a DVR box that shakes hands properly with newer TVs. Thank you
After a few days of this problem I no longer have to unplug anything. Whatever the problem was it corrected itself! Go Figure~~~~ 🤣