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Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

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New Poster

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I'm having the same problem. I got a new box, but that hasn't solved the problem. My power saver setting is off. I've ordered a new HDMI to see if that will help, but this is really annoying. 

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Official Employee

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Hi sallison2. We appreciate you visiting and posting on our Forums. I can assist with troubleshooting your Xfinity TV issues. Please send me a private message and include your full name so I can access your equipment.


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New Poster

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I am having this same issue. Main box keeps having to be rebooted. Bad internet connection and TV is always going in and out.
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Not sure how old this thread is but here is my solution. The way I fixed mine was I purchased two HDMI splitters and connected one splitter coming out of the cable box into the splitter, out of the splitter into my HDMI in on my receiver. The other splitter goes from my monitor out of my receiver into the splitter out of the splitter into my TV. I do not have that problem anymore once I did that. This whole issue has something to do with the handshake between your TV and your cable box , or the handshake between your television and your surround sound receiver ....... but between the two splitters I now have my television back. No more plugging and unplugging no more rebooting. I hope this helps good luck.
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

We are having the same "No Signal" problem.  The response from courtcop59 was helpful. But I'm having trouble following your directions. Could you reformat it into something more like a step-by-step instructions? Much appreciated.

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Ok..... So what I did to fix it is as follows. I had 2 hdmi splitters hanging around so I thought I would try something. Take the HDMI cable coming out of the cable box , that would normally just go directly to your tv, instead plug that into the in of your splitter. I use a surround sound receiver so on the out of the splitter, connect your HDMI cable to the splitter and then to the HDMI in on the back of your receiver. Then I took the HDMI cable that is plugged into the monitor out on the receiver, which would normally go directly to your TV, and plugged that into the in of my second HDMI splitter. Then my last HDMI cable connects to the out on the splitter to the in on my TV. Once I did all that , all this rebooting and unplugging stopped and now I don't have to worry about that anymore. If you don't have a surround sound receiver then just use one HDMI splitter coming out of the cable box to the in of the splitter and then out of the splitter into your TV. And by the way both of my splitters are powered HDMI splitters using an AC adapter. Hope this helps and let me know what happens.
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Also, if you dont use a surround sound receiver , and you still have to reboot your cable box with the one splitter connected, try connecting the 2nd splitter as well. So it would be HDMI out on the cable box to the in on the first splitter. Out of the first splitter to the in of the second splitter. Out of the second splitter to the in of your TV.
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Thank You,

 

I'll order a couple of HDMI splitters, and let you know haow it goes.

 

Roy

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I hope it works for you it did for me that's all I can tell you.
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Did you get the splitters and did it work ????
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Ok..... So what I did to fix it is as follows. I had 2 hdmi splitters hanging around so I thought I would try something. Take the HDMI cable coming out of the cable box , that would normally just go directly to your tv, instead plug that into the in of your splitter. I use a surround sound receiver so on the out of the splitter, connect your HDMI cable to the splitter and then to the HDMI in on the back of your receiver. Then I took the HDMI cable that is plugged into the monitor out on the receiver, which would normally go directly to your TV, and plugged that into the in of my second HDMI splitter. Then my last HDMI cable connects to the out on the splitter to the in on my TV. Once I did all that , all this rebooting and unplugging stopped and now I don't have to worry about that anymore. If you don't have a surround sound receiver then just use one HDMI splitter coming out of the cable box to the in of the splitter and then out of the splitter into your TV. If it is still doing it then use the second splitter as well. This all has to do with the handshake between your box and your receiver or your box and your tv. And by the way both of my splitters are powered HDMI splitters using an AC adapter. Hope this helps and let me know what happens.
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

We haven't had any trouble since you replied so we didn't get the splitters. But if we have a problem again, we will get them.

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Roger that.... Good luck🤟🤟🤟
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

My TV started doing this a few months ago. After trying everythimg I could find online without success, I have a simple solution. Always manually turn on your DVR box by pressing the button to turn green. Wait about 10 seconds and turn your TV on with its remote, not Xfinity remote. That may not be convenient, but it works. You may then use the remote without issue until its time to turn on again. The TV needs to see that the DVR is engaged before it will connect. I only need to do this on one TV. The other TV/DVR combo communicates perfectly via remote.
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Expert

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!


@llllynch1 wrote:
My TV started doing this a few months ago. After trying everythimg I could find online without success, I have a simple solution. Always manually turn on your DVR box by pressing the button to turn green. Wait about 10 seconds and turn your TV on with its remote, not Xfinity remote. That may not be convenient, but it works. You may then use the remote without issue until its time to turn on again. The TV needs to see that the DVR is engaged before it will connect. I only need to do this on one TV. The other TV/DVR combo communicates perfectly via remote.

using your xfinity voice remote, say "about'. what is the rest of the line to the right of "STB Version..."?



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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

No matter what I did I couldn't get it to work. My DVR box does not have an on-off button. The DVR box is always on it's a new 4k box. Therefore my only solution to fix the no signal issue was to go through two HDMI splitters one coming out of the box into my surround sound receiver out of my surround sound into the other splitter and out of that splitter into my TV and that cleared it up. It's a handshake issue between the box and your TV or the box and your surround sound receiver and then from your receiver to your TV. I'm just glad I'm back up and running... if this helps anybody that's awesome. Be safe all....
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

To the right of the STB Version is:

 

PX001AN_3.6p13s1_PROD_sey

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Courtcop59 - Understood.  Right around the time this started happening, Xfinity gave us the new style remote (Xr15), which we hate, to replace our Xr11.  On the 11, there was a TV button that functioned for that device in the upper left, and a joint button that turned both on and off on the upper right.  The new one has similar buttons, but the TV Input does not actually operate the TV.  All other functions work.  I feel as if the 15 puts the TV on slightly sooner than the DVR.  That split second lag, when the TV is on, triggers the "no connectivity" gray bar at the bottom of the screen.  Your splitter solution must cause both to run exactly in sync.  If I had no manual DVR button, and I did not want to go through the process you describe, I would consider using two remotes until Xfinity figures this out.  If I had your box, I guess I would just use the TV remote to turn on the TV since the DVR is always running. There are other forums on here with many solutions to basically the same connectivity issue, but when I called Xfinity, they acted as if I was the only one.  Their option was a new box, which did not correct the issue.  Thanks for your feedback.

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

You are more than welcome I just think we pay a lot of money for television these days and it should function without problems like this
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Expert

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!


@llllynch1 wrote:

To the right of the STB Version is:

 

PX001AN_3.6p13s1_PROD_sey


that is the oldest and only 5-tuner (now they are 6) DVR. swap for a new 4K DVR.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Thanks.  We already tried that and the problem happened immediately.  Ultimately, we will go back to the new version DVR because it allows easier use of apps.  For the record, since we started manually powering up the DVR prior to the TV, we have not had the issue for weeks.  

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Regular Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I have had the same issue and replaced my older Pace XGP-1 1080p DVR box 3 times in the last 3 weeks.  Still had the problem. 

I got a new XR15 Remote with each new box, but since I like the old XR11 Remotes, I kept them and paired them with the new boxes.  (Press Setup button, then Xfinity button, then enter the 3 numbers on the screen).  The old Remotes work fine with the new boxes.

After serveral calls and 2 tech trips to the house I think we've solved the startup problem.  It only happens with the DVR box, but it's annoying to have to unplug the HDMI cable every morning and sometimes during the day.  One Reply said the DVR box needs to be turned on before the TV for the handshake to work.  I always leave my DVR box on anyway, and the new XG1v4 4K boxes can't be turned off anyway, so I don't think that's it.

I have a Samsung TV and the HDMI-1 port on it is labeled HDMI-1/Cable/DVI).  On another technician phone call today I switched the HDMI cable coming from my DVR box to the HDMI-2 port on the TV and  everythings works great!  The tech said there may be a handshake problem with Samsung's DVI port.

Try this even if you don't have a Samsung TV and good luck.

 

 

 

 

 

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Regular Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Update:  If you don't want to restart your DVR box first thing in the morning, you can change the time frame it re-boots itself each day by going into "Settings" and changing the  "General" "Preference" in "Daily Update Time"

to another time.  I changed mine from 2-4am to 10-12am.  That way I don't have to unplug my DVR HDMI cable first thing every morning before watching TV.

 

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Our TV is LG, and yes, the DVR is older, though has 6, and not 5, tuners.  Our second DVR is slightly newer, but looks the same and connectivity is fine.  The problematic box has the XR15 remote (useless for one with mobility issues) and the working box has the XR11.  We tried all HDMI ports but did not use the splitter suggestion (yet).  We place the DVR to sleep at night and it records and updates, so it is never off.   The manual wake-up of the DVR a few seconds earlier than turning on the TV (with the XR15 remote) solves the need to unplug the unit for us.   I believe the XR15 connects with the TV before it does with the remote.  The “power” button on the remote is misleading.  It turns both units on, but is really bringing the DVR out of sleep mode, a slower process.  It turns the TV off, but will not put the DVR back to sleep mode, which can only be done via voice command.  Since their newest DVRs have no power button, shouldn’t the XR15’s “power” button say “TV”?  The XR11 has individual TV and Power buttons, but basically works the same way. Their technology changes are not in a unified, understandable manner based on the many creative solutions you all discovered.  Those who post glitches help each other but when you spend hours upon hours on the phone, Xfinity acts like their forums do not exist.  I received a new DVR that repeated the problem, spent a total of at least 15 hours on the phone with various troubleshooters, and 4 hours over the weekend trying to explain why they should not charge me for an inactive unit that they told me to keep until I can return to a store.  After four months, I invented a work-around with the help of other Xfinity users, but not even level 2 or 3 support could help.  Should it be our responsibility to do that for these expensive services?  Nope.

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Good morning and it is very frustrating isn't it....We all pay a lot of money for cable and the service should be more fluid with less issues like this. I would just like to say that the splitters that I used in conjunction with my dvr cable box worked awesome. I refuse to turn things on manually (which did not work for me) for the amount of money we all pay. This has been a solid work around for me and if you keep having issues you should certainly give it a try you may be pleasantly surprised. Good luck and stay safe !!!! 👍👍👍
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Regular Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I bought a "POWLAKEN Powered 4K HDMI Splitter" from Amazon for $14 and it works just fine even without plugging in the USB power cord.  Just one additional HDMI cable from my DVR box to the splitter and the existing HDMI cable from the splitter to my TV.  I haven't had any problem since and don't have to unplug/reboot anything anymore.

Thanks for the suggestion Courtcop59!

After all my complaints and requests for technical help to Xfinity/Comcast, I also got a $100 credit on my June bill.  

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Jim, could you post a photo of your splitter and cords?

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Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Good for you bro..... Chock one up for the good guys LOL !!!! I'm glad the splitter work around worked for you. Like I said before all I can say is that it worked for me and if others would like to try it I have high hopes that it will work for you as well. Rock on dude !!!! 🤟🤟
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Hey bro, I see you asked Jim Daddy for pictures of my splitter fix. Are you still having issues I thought you had fixed yours? If you need pictures let me know. If Jim Daddy doesn't post pictures just come back here and ask me and I will take pictures of what I did. Good luck !!!!
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Hey Sallison2.... Have you resolved your issue yet and if you haven't have you tried my HDMI splitter suggestion. It worked for me and now I believe it has worked for Jim Daddy. Let me know and good luck. Be safe !!!
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I have the same problem here since I got the new 4K box! wow

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New Poster

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

We have the same issue have to reset it at least once a day.
Tech came out said the outside cable was bad replaced it but we still have problems!!!
We got a new box prior to that.
Feed up paying almost $200 s month for cable and tv and having to restart constantly!!
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New Poster

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Same here!!
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Check out my post in this forum on my fix for this issue
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Regular Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I've used my new splitter for a week now and since I plugged in the power to it I've had no problems whatsoever.  Im case anyone missed it I got my splitter from Amazon although they've raised the price now to $16.

   --  1 In 2 Out - POWLAKEN 4K Aluminum Powered HDMI Splitter  --

 

I had to add an HDMI cable from my DVR box to the splitter and then the cable that was already there goes to my TV.  Simple installation.  See the Amazon add for pictures of it.

 

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I don't have to do it EVERY morning but at least once a week.  I have a Samsung 4K HDR TV, I have very good HDMI cables, I have a solid connection to the Xfinity jack, I have Xfinity amplifiers in the house.  The only answer seems to be to get rid of Xfinity.  My wife is fed up with my unplugging and replugging the DVR box and waiting 5-8 minutes for the boot to complete.  I don't believe there is a solution other than perhaps a new manufacturer for the X1 DVR.  Anyt houghts on that?

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

If you search this forum I posted a fix to this a while ago involving an HDMI splitter and it works. Check it out.....Good luck
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I saw your dual splitter solution.  Every splitter reduces the signal so I'll look for another solution or keep bugging Xfinity until they issue a DVR box that shakes hands properly with newer TVs. Thank you 

 

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I only use a dual splitter because I go through a surround sound receiver. You would probably only need one splitter if you are not going through a surround sound receiver, and trust me when I tell you it does not degrade the picture quality whatsoever. So if you want to stop that from happening try it I hope you will be pleasantly surprised. Good luck and be safe...
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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

After a few days of this problem I no longer have to unplug anything. Whatever the problem was it corrected itself! Go Figure~~~~ 🤣

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Frequent Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Good to go my friend...