Hi, I promoted your post to its own thread and have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi, cre8ors - Let me check your connection and cable boxes. Please send me a private message with your full name and a phone or account number so I can pull up your account information. Click on my name ComcastElla, then click Private Message Me. Thank you!