Community Forum

Re: DVR recordings being deleted

Regular Visitor

Re: DVR recordings being deleted

Hello @ComcastChe I have experienced the same 'dvr recordings deletion' that the above users have mentioned.  Mine occurred some time the evening of 05May until the evening of 06May, when I noticed 40-50% of my hard drive has been erased.  Could I please be included in the discussion and I would like to help with the investigation and provide all the information I can.  I currently do not have the 'private message' feature enabled and would need that added before I can PM you to discuss further.  Thanks in advance for your assistance.

Official Employee

Re: DVR recordings being deleted

@bosstone1990

 

I'm happy you were able to send me a private message after making your public post. I've replied to your message and wanted to inform others that this is something that is being investigated. For those of you who have experienced the same issue with deleted recordings, please make a public post on this thread, and then send me a private message with your first and last name, the date that you began to notice the missing recordings. From there, I will need to create a ticket for you that will be linked to the open investigation. I will also be responsible for following up with you after this is resolved to make sure you are no longer having problems. To send a private message click on my name "ComcastChe", then click send a message.


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New Poster

Re: DVR recordings being deleted

I've also been having this issue. The DVR says its only 45% full, but we're losing shows and I'm losing track of what's missing. Its very annoying. HELP

Official Employee

Re: DVR recordings being deleted

Hi @ElliePoz

 

Welcome to the Xfinity Forums. I apologize for the experience you're having. I definitely understand why it would be annoying. We are actively working to find a resolution to this issue. In the meantime, can you send me a private message with your first and last name so I can create a ticket for you and link it to the investigation? Thanks. 


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Official Employee

Re: DVR recordings being deleted

Hello All, 

 

I just wanted to provide a quick update. At this time, our engineers are still working to find a resolution to the issue of the missing DVR recordings. I will continue to monitor this on my end and follow up as more updates are provided. We appreciate your patience. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: DVR recordings being deleted

Hello All, 

 

I just wanted to let you all know we are still working to find a resolution to this issue. I will continue to follow up as I receive new information. Thank you for your patience. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: DVR recordings being deleted

Hello, 

 

I just wanted to let you all know there will be a fix implemented in a firmware update in the near future, at this time, we cannot provide an exact ETA since this fix will be rolled out in phases. We appreciate your patience. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: DVR recordings being deleted

Definitely seeing this as well. Just noticed it today, but wife noticed a significant drop in our percentage full on Sunday. 

Regular Visitor

Re: DVR recordings being deleted

Hello,

Sorry to post this as a reply, I didn’t see how else to post on here, this is my first time. We are experiencing this issue after getting a new box about two weeks ago. Can I send a message to comcastche now? Has this been resolved for anyone? Thank you.
New Poster

Re: DVR recordings being deleted

Why is my DVR deleting my recordings from one day ago and also just skipping over recording shows on the scheduled to record list?
New Poster

Re: DVR recordings being deleted

I am also experiencing a similiar issue. My X1 4K DVR box will not record any more shows even though its only 55% full. Please help! 

Silver Problem Solver

Re: DVR recordings being deleted


@XUser2 wrote:

I am also experiencing a similiar issue. My X1 4K DVR box will not record any more shows even though its only 55% full. Please help! 


The only limitation I know of is a maximum of 6 shows in the same time-slot because of the number of tuners the 4k DVR has.  If we are using a tuner to watch a live program, then there are only 5 shows that can be recorded in the same time slot.


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