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Re: DVR Programs will not delete

Frequent Visitor

Re: DVR Programs will not delete

I’m having the same problem; about 1/3 of the programs will not delete. I have tried everything that has been suggested, i.e., unplugged the DVR, did a DVR Sync, and I still get a message that says, “Sorry, we were unable to delete your recording. If you continue to have trouble, restart your set-top box then try deleting again. XRE-06034” Programs do not delete!
Valued Contributor

Re: DVR Programs will not delete


@mmpipes2017 wrote:
I’m having the same problem; about 1/3 of the programs will not delete. I have tried everything that has been suggested, i.e., unplugged the DVR, did a DVR Sync, and I still get a message that says, “Sorry, we were unable to delete your recording. If you continue to have trouble, restart your set-top box then try deleting again. XRE-06034” Programs do not delete!

How many boxes do you have? Have you tried rebooting all the boxes? Don't just reboot 1 box, reboot all because they communicate with each other. If that fails, it could be a backend issue.

Frequent Visitor

Re: DVR Programs will not delete

I only have ONE box!
Official Employee

Re: DVR Programs will not delete

Hi, mmpipes2017 - Could you please provide examples of recordings you are trying to delete? 


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Contributor

Re: DVR Programs will not delete

i notice that too.   sometimes i delete a program, and it says its deleting it, but there it is still in my DVR list.

 

if i come back the next day it lets me delete it.

Frequent Visitor

Re: DVR Programs will not delete

What difference does that make? I like old movies, so these are older Movies that were recorded from March-June of 2017; channels 711/RETHD, 856/STZEH, 523/STZWS, 710/INDHD, 505/SUNDw, 221/INSP, 852/TCMHD, 857/HMMHD.
Official Employee

Re: DVR Programs will not delete

It actually makes a big difference because in order to escalate I need to know what recordings are affected. I need to know the exact titles. If you don't want to post it publicly, you can send me a private message. Thank you. 


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Frequent Visitor

Re: DVR Programs will not delete

Per your request, this is a list of movies that will not delete from the only DVR I have in my home. As you can see, it’s a long list! Is there is a way to just wipe it clean & start over?
1. The Magic of Ordinary Days
2. To Sir, With Love
3. Rio Bravo
4. The Greatest Show on Earth
5. San Francisco
6. Othello
7. The Searchers
8. Manhattan Melodrama
9. She Wore a Yellow Ribbon
10. The Undefeated
11. The Train Robbers
12. Chisum
13. Conrack
14. Uncle Buck
15. Saddle Tramp
16. The Outsider
17. A Walk in the Clouds
Official Employee

Re: DVR Programs will not delete

Awesome, thank you so much! I refreshed your DVR, could you please try again? I also escalated issue to the repair team. 


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Frequent Visitor

Re: DVR Programs will not delete

Thank you for your prompt attention to my dilemma. I just tried deleting those movies again, and I got the same message... and they are NOT deleted. They’re good movies & since I can’t delete them, I’ve watched them more than once, but it’s football season!
Official Employee

Re: DVR Programs will not delete

I can see error messages and how many times you tried to delete those recordings. At this point, there is nothing that you can do from your side. As soon as I get an update from the repair team - I will let you know. 


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New Poster

Re: DVR Programs will not delete

Have you found a fix for Error mesaage XRE-06034
My DVR is at 100% and I am Not able to delete what recordings I want.
Silver Problem Solver

Re: DVR Programs will not delete


@Marys-Xfi wrote:
Have you found a fix for Error mesaage XRE-06034
My DVR is at 100% and I am Not able to delete what recordings I want.

https://www.xfinity.com/support/articles/x1-delete-a-recording


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Valued Contributor

Re: DVR Programs will not delete


@Marys-Xfi wrote:
Have you found a fix for Error mesaage XRE-06034
My DVR is at 100% and I am Not able to delete what recordings I want.

There are a few things you can try:

1. try rebooting the boxes

2. perform system refresh

3. Sync DVR

4. try deleting the recordings from the cloud(I once deleted a recording from the cloud & it also deleted from the box)

5. If steps 1-4 fail, open a  support ticket for the engineers to examine because it can also be a backend issue which they need to fix.

6. If step 5 fails, swap the box. Possible equipment failure.

Frequent Visitor

Re: DVR Programs will not delete

It’s been almost 2 years since I made the original post of not being able to delete programs from my DVR. To date... the issue is not resolved; those programs are stuck in the cloud. I suspect the issue will not be resolved until I close my account for about a year & then come back as a new customer.
Regular Visitor

Re: DVR Programs will not delete

Wow that’s pretty ridiculous!
Regular Contributor

Re: DVR Programs will not delete

That's ridiculous and disheartening. This is happening for me and all my equipment was replaced. I was told they have to be deleted on Comcast's end but there is no timeline for doing this. I don't understand why they can't just go in and delete them from their end. I will also note that when I try to play the recordings I get a different error code, XRE-06014.

This is unacceptable, quite frankly. I have been a Comcast customer for a long time and my moving experience was a nightmare.
Regular Contributor

Re: DVR Programs will not delete

CCAndrew... Comcast_Support...anyone from Comcast want to address this?
Expert

Re: DVR Programs will not delete

using the xfinity x1 remote app does the dvr manager (recordings) show those ghost recordings? does the xfinity stream TV app show those recordings? if it appears on either have you tried playing the recordings?



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Contributor

Re: DVR Programs will not delete

This sometimes happens to me.  I scroll down to recently deleted and permanently delete all using the D button.  Then the program that I tried to delete is gone from the list and appears when I click on recently deleted.  This usually happens with my local news programs. 

Contributor

Re: DVR Programs will not delete

In most cases...eventually the program shows that it was deleted...and for sure after a system update at night.

Expert

Re: DVR Programs will not delete


@rmichalik wrote:

In most cases...eventually the program shows that it was deleted...and for sure after a system update at night.


you can say 'device settings' voice command and go to bottom and run 'sync dvr' if you like.



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Regular Contributor

Re: DVR Programs will not delete

Done the system refresh, syncing DVRs...still not working.
Regular Contributor

Re: DVR Programs will not delete

Can someone from Comcast on this forum please address this??? One person has had this issue for YEARS. I won't stick around as a customer if that's going to happen.
Silver Problem Solver

Re: DVR Programs will not delete


@JGal31 wrote:
Can someone from Comcast on this forum please address this??? One person has had this issue for YEARS. I won't stick around as a customer if that's going to happen.

Which X1 box do you have the issue with?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


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Regular Contributor

Re: DVR Programs will not delete

It's not device specific. The recordings that can't be watched or deleted are on the Stream App as well. Plus we had a Tech out to troubleshoot (because NOTHING was working for the DVR) and he replaced all of my equipment (boxes, modem, connections, etc.). We tried calling Comcast again and no one will give us a timeline on when it will be fixed (people are working on it, apparently).
Regular Contributor

Re: DVR Programs will not delete

Comcast_Support tried to help. There is a update planned to fix this, so they tried to push this to my box early. I got XRE-03134 instead. So, I will need to wait for the update, but no ETA on when it will be released...
Regular Contributor

Re: DVR Programs will not delete

I received a voicemail from Comcast saying my issue was resolved. Wrong!
Expert

Re: DVR Programs will not delete


@JGal31 wrote:
I received a voicemail from Comcast saying my issue was resolved. Wrong!

did you try voice command 'device settings' then scroll to bottom and run 'Sync DVR'? 



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Regular Contributor

Re: DVR Programs will not delete

Yep, also did a System Refresh...didn't resolve the issue.
Regular Contributor

Re: DVR Programs will not delete

I am happy to say that my issue seems to have been resolved! The old recordings that wouldn't delete (recorded before I moved) are now gone!